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      iCIMS

      Engaged employer

      iCIMS reviews

      Low pay, terrible management - Customer Success Manager iCIMS Employee Review

      2.0
      1 Jun 2023
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO, good benefits, good people.

      Cons

      Pay is incredibly low compared to other CSM's in the industry. It's a revolving door when it comes to management. No clear direction on the role.

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      2.0
      1 Jun 2026
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      My team was very committed to our customers and very collaborative with each other. Everyone was kind to each other, and historically there had been opportunities for mentorship and career development.

      Cons

      Unclear expectations from leadership. We always felt like we were trying to play catch up with how things were changing. We also always felt like we were underpaid.

      1
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