Epos Now Reviews

Updated 4 Mar 2021

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4.5
94%
Recommend to a Friend
96%
Approve of CEO
Epos Now CEO Jacyn Heavens
Jacyn Heavens
205 Ratings
Pros
  • "Would definitely recommend working for Epos Now(in 50 reviews)

  • "A great environment to work in and for your own development(in 35 reviews)

Cons
  • "The only challenging part of working for Epos Now is parking; no more room for motorcyclists(in 18 reviews)

  • "Sales team have quite a lad lad lad mentality(in 15 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great team and excited for whats to come"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Advisor in Stowmarket, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Epos Now full-time

    Pros

    My team has been incredibly welcoming and accommodating, i'm looking forward to seeing where i can go with EposNow but I cant wait to grow here

    Cons

    Salarys could be higher for the hours but they're no lower than most in the industry

    Continue reading
  2. "Wish i had this job now"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - EPOS Field Engineer in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Epos Now full-time

    Pros

    great company good working hours

    Cons

    too sales driven too much office staff turn over


  3. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager 
    Recommends
    Approves of CEO

    I have been working at Epos Now full-time for less than a year

    Pros

    Great place to work Good commission structure Nice offices / remote working Progression

    Cons

    Communication of change needs to improve

  4. Helpful (1)

    "really good job"

    4.0
    Current Employee - Customer Success Manager in London, England

    I have been working at Epos Now full-time

    Pros

    excellent team and wonderful manager

    Cons

    not good in sales or service

  5. Helpful (1)

    "Avoid at all costs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Norwich, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Epos Now full-time

    Pros

    - I’m not longer there

    Cons

    absolutely dreadful company to work for. Do not join if you want a stable mental health, if you have kids or want some sort of development. all the reviews written here are done by new members of staff that have been there a day and have been fed lies that make the job seem worthwhile and I know because I did one myself. No sick pay ridiculous for a company that makes so much money but then again they care about no one but themselves.There was a period just before I left where we had to ASK !! To go to the toilet and we’re shouted at if we didn’t, and were made to work til 11pm because of a backlog of calls because the business has no idea what it’s doing and did not have enough resources, if you didn’t work until 11pm you were made to feel bad and like you were ‘letting the team down’ rather than their lack of organisation so as a parent this was very draining. You will be treated like a child and unless you make 20k a month for them even in just a service role you are just another number. Be prepared to be sworn and abused by customers and they are allowed to get away with it while you just have to ‘take it like a man’ I had never struggled with mental health problems but this job brought everything on and I am still suffering because of it, if you reach out to managers or HR about it you will be brushed off, essentially told to man up and be sent to a rubbish website about counselling when the problem lies with the management that do not care about you. Sales agents get away with murder and commit sackable offences but service agents will get fired for a lot less. I’ve seen negative reviews on glassdor be removed to maintain their ‘great’ image so I’ll be surprised if this stays up. I can see on other reviews the Hr team are asking people to email them but please be assured I will NOT be doing so, and if they really want to know how bad the company is, send out anonymous forms or actually talk to your staff and you will see that 90% are miserable and the other 10% are management or people making lots of money.

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  6. Helpful (1)

    "good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Security Officer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epos Now full-time

    Pros

    good experience and expand my horizon

    Cons

    nil nothing really, you would be tired of working cos of too much work

    Continue reading
  7. "Stress Free Company with"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front End Developer in Middlesbrough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epos Now full-time for less than a year

    Pros

    Great Team culture......people are cool Great work life balance

    Cons

    Developers need to work on some outdated tech stack which makes developers feel like they are out of market tech standards.

  8. Helpful (1)

    "Nice place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epos Now full-time

    Pros

    Nice people to work with

    Cons

    A lot of sudden changes

    Epos Now Response

    January 11, 2021

    Thank you for taking the time to provide us feedback. We're proud of the people we have within the business and acknowledge its that fact that makes us the difference between good and great! In the COVID 19 climate, there are naturally changes, however, we are driving strongly towards our mission as a team and we're so glad to have you on board with our journey!

  9. Helpful (1)

    "Over and above expectations."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Norwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epos Now full-time for less than a year

    Pros

    -Great technology to give you constant live feedback on your performance in the role. -Superb onboarding programme despite the fact we've been working remotely. -Great earning potential and high frequency commission payouts. -Positive supportive management.

    Cons

    I haven't got anything negative to say here :)

    Continue reading
  10. Helpful (1)

    "Great entrepreneurial business."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epos Now full-time for less than a year

    Pros

    It has been a great decision to join a fast paced entrepreneurial business. I have enjoyed the people that I work with and the assistance provided by the team. Thoroughly enjoying my time with the company.

    Cons

    The business is extremely fast paced and may not be for everyone.

    Continue reading

    Epos Now Response

    November 20, 2020

    We really appreciate the review! Thanks for feeding back your thoughts to us. We are ambitious and we move quickly so we appreciate this may not be the environment for everyone, but we've grown something great and have some fantastic people progression examples and changes happening. We're glad to hear you're enjoying the role and the team has helped develop and support you. Once of our values we instill into our team is 'one team' so though we are a large headcount these days, we still collaborate, communicate and drive each other.

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