Epos Now Reviews

Updated May 7, 2022

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Found 340 of over 343 reviews

3.7
62%
Recommend to a Friend
83%
Approve of CEO
Epos Now CEO Jacyn Heavens
Jacyn Heavens
239 Ratings
Pros
  • "Would definitely recommend working for Epos Now(in 50 reviews)

  • "A great environment to work in and for your own development(in 35 reviews)

  • Cons
  • "The only challenging part of working for Epos Now is parking; no more room for motorcyclists(in 21 reviews)

  • "The sales team had some awful characters in it(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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    1. 5.0
      Current Employee

      The future is bright

      Apr 13, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They take on board feedback and thrive to make improvements to culture, engagement and development. The people are great Lots of exciting things to come

      Cons

      None at the minute- everything is heading in the right direction and I'm excited to be on the journey

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    2. 4.0
      Current Employee, more than 1 year

      Great opportunity

      Apr 19, 2022 - Sales BDM in Norwich, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great money to be earnt -Solid product and marketing -

      Cons

      - Very cliquey - Very cut throat

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    3. 2.0
      Current Employee, more than 3 years

      Huge potential

      Mar 17, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Huge potential, Great people, Interesting market

      Cons

      Poor Culture Lack of people focus (this is changing) A lot of people are out of their depth because of the lack of investment in them

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      1 person found this review helpful
    4. 5.0
      Current Employee, less than 1 year

      Great employer and very bright future ahead

      Feb 21, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Big scope to implement positive changes Very solid business model with a super bright future ahead

      Cons

      No major cons to comment on just yet

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    5. 4.0
      Current Employee

      Very welcoming company

      Feb 6, 2022 - Content Writer in Portadown, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really good atmosphere - they genuinely care about your well-being and want you to progress. Your input and contribution matters a lot. WFH very flexible hours Fast progression- I got a promotion after 6 months

      Cons

      bit of a laddish atmosphere when I began - I was the only woman in a group of 14. After 8 months, another 6 women have joined my department. Onboarding is very fast, but it takes a while for promotions to be guaranteed. Payrate is not equal for employees in the same role, but they will give you a rise when you ask.

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    6. 5.0
      Current Employee

      Excellent employer

      Jan 25, 2022 - Sales Consultant in Norwich, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great commissions work from home capabilities

      Cons

      none, no cons at working here

      1 person found this review helpful
    7. 2.0
      Current Employee, less than 1 year

      Micro managed

      Jan 10, 2022 - Call Center Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Support when you asked. Fun chatty meetings.

      Cons

      Unfortunately you were micro managed and pressured to get onto the next call asap.

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      1 person found this review helpful
    8. 5.0
      Current Employee, more than 3 years

      Great place to work

      Nov 26, 2021 - Head Of Customer Success in Norwich, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Progression, Culture, Salary and Commission and Benefits Package.

      Cons

      No cons to mention. Really enjoy it.

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    9. 2.0
      Former Employee, more than 1 year

      A mixed bag

      Nov 24, 2021 - Customer Service Representative in Norwich, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Wfh option Managers so overworked that you can not show up for whole weeks and still be paid Overtime available but good luck getting paid - guess that last point is a two way street! If you can stay longer than a year and still sleep At night you can end up in a senior position which explains the quality and ethics of the companies management

      Cons

      Little or no support from managers who are to be fair, over worked. You are expected to do 3 jobs at once for the pay of working a bar job. Job 1 that this role includes -customer service: You will be dealing with customers that have been pretty openly ripped off by the sales team (a lot of them just small local business’ trying to get on the feet or just stay afloat) with false promises and a pushy sales tactic imported from the US. You are the first and last line of defence from those crying and shouting down the phone... good luck! Job 2 - Salesman: Have fun trying to sell to customers who have already been ripped off and sneakily tied into a contract to by those who came before you. You will still be pushed for those targets and will Paid in measly amounts if you meet them. Which is funny because the hardware is drop shipped from China at a 10 x markup and the software was something designed by 1 guy about 10 years ago and maintained by 3 guys servicing a backlog of software bugs that would have Microsoft shaking in their boots. Job 3 - tech support Most of your training will cover this. It’s essentially the work on an IT technician but you are paid a third of the wage of one. Working with software that struggles to even perform It’s most basic function. How they can get away with this is beyond me. Actually I think I have something to say about . The ceo said in an article in a local newspaper that he would not look setting up anyone else because Norwich already has such fantastic people to employ! The staff turnover says other wise. What he really means by this is it makes pure economic sense to operate business some where like Norwich - a place with less opportunity and some of the lowest wages and real wage growth in the country. This is why you are excepted to work 3 jobs at once for a wage that is just above minimum wage!

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      3 people found this review helpful
    10. 1.0
      Former Employee, more than 1 year

      Not good

      Dec 18, 2021 - Software Tester in Sheffield, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked with some decent people

      Cons

      Worked with some not so decent people. High staff turnover - here one day and gone the next... He/She who shouts the loudest tends to win and let to get away with it because they are 'passionate' Line managers who offer no support because they are too interested in saving their own skin and point fingers. Awful company culture. Tales of the CEO piling misery on some poor soul makes you wince. Poor staff benefits ; Pension contributions at a basic 3%. No sick pay forcing ill staff to come in when they are clearly not fit to work. Other so called benefits are not worth mentioning about.

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    Epos Now Reviews FAQs

    Epos Now has an overall rating of 3.7 out of 5, based on over 343 reviews left anonymously by employees. 62% of employees would recommend working at Epos Now to a friend and 70% have a positive outlook for the business. This rating has decreased by -14% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Epos Now employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Epos Now. This rating has decreased by -16% over the last 12 months.

    62% of Epos Now employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Epos Now 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

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