Express Scripts Reviews

Updated 5 May 2021

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3.5
58%
Recommend to a Friend
79%
Approve of CEO
Express Scripts President Tim Wentworth
Tim Wentworth
666 Ratings
Pros
  • "Work from home and call center positions available(in 234 reviews)

  • "Good Benefits, flexible schedule, lots of opportunuty(in 165 reviews)

Cons
  • "Work life balance is not so great(in 249 reviews)

  • "If you are on a team that is overloaded you will have no work life balance(in 93 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Helpful (1)

    "Absolutely terrible."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Coverage Determination Specialist in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time for more than a year

    Pros

    It’s a job that pays money and provides decent PTO

    Cons

    They gave one salary and position in the offer letter and then called both a typo once I took the job. Wanted me to sign a new offer letter with a lower salary and position or they were gonna fire me. They don’t treat their employees like people. No one in management knows anything and doesn’t know who would know anything. They don’t care about you at all, just the numbers they can show to their bosses. Everyone is pretty nasty and rude. Like, everyone. Don’t ask questions if you want an answer. Only ask questions if you want their original statement repeated with emphasis and no clarification. Lots of expectations of employees (metrics, etc.) but zero standards for themselves. Don’t send an email if you want a response. Send at least three emails if you want an answer for literally anything, including one where you resend your original email and another where you CC their boss. Don’t expect to advance unless you rely heavily on nepotism. Expect to know everything you’re doing wrong but not what you’re doing right. Their systems and processes are outdated. Expect to be trained based on what you did wrong and not initial training.

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  2. "Solid place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director in Franklin Lakes, NJ
    Recommends
    Approves of CEO

    I have been working at Express Scripts full-time for more than 8 years

    Pros

    Cigna culture has been aligned with Express Scripts culture

    Cons

    Top heavy leadership is growing

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  3. "Great people, muddled leadership"

    4.0
    Current Employee - Production Supervisor in Tempe, AZ

    I have been working at Express Scripts full-time

    Pros

    Great people to work with and for. Good hours.

    Cons

    Mixed messages from senior leaders.

  4. "Good place to work (hard)"

    4.0
    Former Employee - Senior Account Manager 

    I worked at Express Scripts full-time

    Pros

    Good Pay Excellent opportunities for growth and advancement

    Cons

    Work life balance Lack of Training

  5. "Express Scripts"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Account Installation Analyst in Franklin Lakes, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Express Scripts full-time for less than a year

    Pros

    Outgoing coworkers who were easy to work with

    Cons

    very poorly organized with tight governmental deadlines. very high turnover with employees

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  6. Helpful (1)

    "They dont care about you"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Resolution Team Lead/ASC in Tempe, AZ
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Express Scripts full-time for more than 10 years

    Pros

    developed good friends over the years.

    Cons

    after 12 years with the company, I could no longer deal with the horrible changes management was making. they let customer service reps (PCAs) walk all over you with no recourse. I attempted to advise management how the changes they were making made the job 100x worse for us and they couldn't care less. they are extremely short-sighted . there is no job satisfaction any longer. you get yelled at by patients and employees alike and they no longer let you even take charge of the patient's concerns and follow through to resolution. when we were "express scripts" we were truly Pharmacy Technicians and had the ability to call doctors to get prescriptions, enter Prior Authrizations, etc. now we are "Pharmacy Technicians" in name alone. If you have a desire to help patients get medications they need and use a license you studied hard to obtain, this is not the job for you.

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  7. "Great learning experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Analyst 
    Recommends
    Approves of CEO

    I worked at Express Scripts full-time for more than a year

    Pros

    Work along side industry leaders.

    Cons

    Lack of documentation available for client modeling.

  8. "Phenomenal Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Bloomington, MN

    I have been working at Express Scripts full-time for more than a year

    Pros

    Coworkers, actual work, pay was good,

    Cons

    Some long hours and demanding clients

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  9. "Collaborative environment and encourages growth"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer 
    Recommends
    Neutral Outlook

    I have been working at Express Scripts full-time

    Pros

    - Flexible work environment - Autonomy to try things - Decent Pay - Intelligent Leadership - Great work life balance

    Cons

    - You can sometimes feel directionless, a lot relies on you finding the opportunities to standout for yourself. A little guidance from management would be beneficial. - Dated offices

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  10. "Doesn’t care much about employees"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Production in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Express Scripts full-time for more than 3 years

    Pros

    They have good benefits and perks

    Cons

    Management don’t like you to be off or leave early. They just want production done

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Viewing 1 - 10 of 2,832 Reviews

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