Eze Software Reviews

Cons

Client expectations are very high which creates high demands on client facing employees.

Cons

The SSC buyout feels like watching your child stuck in a mine where you stand by and just watch while your child dies and you can't do anything to save them, they just die a slow ish death

Cons

- Total compensation is below market with no intention of being addressed
- Apathetic to losing valuable people
- Low morale throughout client services which is further accentuated through Execs deploying counterintuitive programmes (Removal of bonuses at most levels, deferring annual review process and not backdating salary increases and bonuses awarded to the few fortunate enough to receive)
- Limited meritocracy which can be seen through some inept people in senior position (more important to be seen to be doing, liked than the quality of delivery)
- Challenging and demanding clients (while this should be considered a positive, Eze yield too easily and do not support their staff when clients are being unreasonable)
- Work life balance while it has seen some improvements, remains a massive challenge depending on projects, teams with many people overworked (further abated by the constant revolving door of people leaving)
- Decaying innovation (Somewhat contentious but Eze’s innovation of the future is to bring out already dated technology. To explain in other words, Eze is Windows mobile against a backdrop of Apple IOS and Android)

Eze used to be a great place to work as you were able to get fully immersed in the technology, gaining a deep understanding of client (hedge fund) workflow and were surrounded by tenured, smart and knowledgeable people. The flip side is that it was intense, demanding and expectations of delivery were very high but this served to make those that got through it to be very good at what they did.

Eze today is not somewhere you would aspire to work at all. This can be seen by the mass exodus of many of the best people at Eze which shows no sign of being stemmed. Of the few remaining great people, it is just a matter of time before they leave.

Instead of focusing on retaining people that add value, Eze’s focus is on aggressively reducing the cost to serve. Inevitably, and as naturally been voiced by clients, the service and knowledge levels have been so diluted that the gap is so clear to see. Unfortunately, this is only progressing further in this direction as Eze seeks to be a flat pack supplier.

Cons

Where to start?

The bonus structure or lack of that was sold as a 'employee driven change. If Eze had been open or transparent this would have been easier to swallow rather than being dressed up and shoved down employee's throats.

Promotion is based on how well you get on with your regional head. In my time I witnessed appalling candidates promoted ahead of intelligent, effective colleagues due to their relationship with some of the key players in their area. Thankfully the worst offender for enabling this behaviour was moved on but not before most of the talent left Eze in exasperation at these changes.

Don't expect to receive any help with troublesome clients. Eze fosters a 'shout loudest for attention' policy that clients have clocked on to. This means all efforts are reactive rather than proactive.

Training is essentially non-existant. You are expected to sink or swim. But turnover doesn't matter if hiring grads for the meat grinder is the solution!

Cons

1. Remuneration - along way to go to be competitive with other firms.
2. Work levels - very busy which is good but levels can be overwhelming.

Cons

Managers don't recognise good work done by newer employees
Poor work life balance

Cons

-Extremly incompetent management
-Staff are overworked
-Little to no training given to new starters
-No one cares about your career /progression. You are made to feel like a work horse most of the time
- Unprofessional management
-Extremly disorganised
-Poor moral (that management is doing nothing about)

Cons

Top down management structure, changes made without considering impact on employees or clients. Progression based on tenure rather than skill - promotions every three years.

Pay far below industry standard

Cons

* Leaders do not care about employees
* Leaders do not know what they're doing
* HR has no idea what its doing
* Pay less than industry standard
* No career growth
* No feedback given by management (positive or negative)
* No diversity

Cons

Product and industry knowledge is extremely lacking. Staff move on before knowledge is passed down.

No formal training for new joiners. You are left on your own, or trained by juniors.

Extremely high staff turnover rate.

No bonus which is very unusual for the industry. Although employees have expressed that a bonus would motivate individuals to work harder, executive management will not offer them.

The company is employing allot of junior staff even though the knowledge is already low.

Because support is expected to start talking to clients within 4 weeks, the clients are starting to feel that inexperienced staff are not fully understanding their issues.