Pay, not super competitive for industry if you have a STEM degree and YoE. This is very dependent on the individual but I'd wager you could do better elsewhere.
Do not expect annual raises that attempt to match inflation if you dont badger for them and even then its a coin toss.
Target bonus is also low for industry.
Annual review process, severely problematic. I was told that they "cannot give a 4 (highest grade, exceeds goals) because theres only a certain amount they can give out" despite clearly exceeding my goal target.
In my case, the goals were concrete and measurable (example, if I sell 5 apples and goal was 4), if a number is larger than the goal it should count as exceeds expectations. This happened twice. I would extend this to the promotion process as well, but I dont have first hand experience.
Leadership, often times pretty tone deaf. Decisions are questionable. Examples include return to office 5 days a week despite proving that full remote works.
Using things not written in your offer letter against you later. Get everything on paper, They will not follow through.
Leaders are not always experienced. They mostly pull from internal groups and plop someone that does not necessarily have a similar background to the support the teams work.
Favoritism from leaders is very apparent. If you like the political game then you can take advantage of that here. If you get a chance to look at some director+ people you will find some very under/not qualified folks.
Limited growth/upward potential, if you want to get promoted every 2-5 years this is not the right place. Hugely congested at the manager level, similar to a lot of large orgs. They have leadership with very "random" backgrounds, example bachelors in cell microbiology or some random SAIT diploma managing engineers. Strange to say the least.
Overtime, before you could choose to get paid out 1.5x base pay but they are heavily leaning towards only banked vacation time. There will be considerable overtime when you travel since most sites work 12 hour shifts. Previously, you could "buy"/take unpaid vacation (unlimited but subject to manager approval) and could exchange getting paid 1.5x and then take some time off to recoup so you could make the extra 0.5x difference.
Travel, this role when they interview you will likely get quoted to be "25% travel, 75% office". Since this is not written on paper, they will likely stretch you to 50 travel/field and 50 office. If you dont have a person on the team that loves the travel work, there will be months where you are away for most of that month in fort mcmurray or some random coal mine.
Benefits package is ok/average if you opt in to certain things, kinda meh/bad otherwise, You are forced to pay for Long Term Disability yourself. The company does not cover any part of it. This is atypical of the mining/oil&gas industry.
Customers, this isnt specific to this role but any role that has to deal with customers directly can be annoying. There are going to be difficult customers. You will learn their names quickly.
You will not be rewarded by automating your tasks/reducing overhead or non-sense work. Keep it to yourself, enjoy the time you printed.
Layoffs are not a meritocracy. Just because you met/exceeded annual performance goals does not mean you have immunity.
Onboarding is not great. its slow and messy. Your work scope is quite broad but shallow. Not super ideal. You can specialize in something and that may limit the tasks you get assigned which is good or bad depending on the person and what you pick.
Later on, your work scope will bounce around a lot and quite randomly. This is a wide shallow pool role.
Corporations now all do the overly political virtue signalling bs. It is no different here.
There are more, but I think if this hasnt turned you away nothing will.
