Is Firstsource Solutions a good company to work for as a Senior Manager?

Senior Manager professionals working at Firstsource Solutions have rated their employer with 3.9 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Manager jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Manager employees well?

Senior Manager professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 15 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Senior Manager salaries and benefits at Firstsource Solutions .

How happy are Senior Manager professionals working at Firstsource Solutions?

69% of Senior Manager employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 25% in the past 12 months. Senior Manager professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 3.9 rating for diversity and inclusion, 4.4 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 95 reviews)); "Good work culture and balancing work life" ((in 92 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 160 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 42 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Manager reviews

3.9

69% would recommend to a friend

(15 total reviews)

Ritesh Idnani

72% approve of CEO

73% positive business outlook

Ratings by category

4.4

Culture and values

4.1

Compensation and benefits

3.9

Diversity and inclusion

3.9

Career opportunities

3.7

Work/Life balance

3.6

Senior management

Senior Manager employees have rated Firstsource Solutions with 3.9 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Senior Manager professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

15 reviews

3.0

6 May 2026

Good people, but poor management and processes

Senior manager

Recommend

CEO approval

Business outlook

Pros

Good people at Junior level

Cons

Bad processes and management style

Firstsource Solutions Response

Thank you for sharing your feedback and long-term experience with Firstsource Solutions. We’re glad to hear that you had positive interactions with colleagues and appreciated the people at the junior level. Strong teamwork and supportive peer relationships are an important part of the workplace experience.

5.0

28 Apr 2025

Work Anniversary Feedback

Senior manager

Recommend

CEO approval

Business outlook

Pros

As I celebrate 20 years with the organization, I wanted to take a moment to express my heartfelt thanks to each of you. It’s been a rewarding experience, and I feel incredibly fortunate to have been part of this amazing team for two decades. Over the years, I’ve had the privilege of working alongside so many talented and dedicated people. Together, we’ve faced challenges, celebrated successes, and grown both personally and professionally. I couldn’t have asked for a better group of colleagues to share this journey with. Thank you all for your support, collaboration, and friendship. I look forward to continuing our work together and to the next chapter in this incredible journey.

Cons

More self-development learning sessions/courses to improve my existing skillset

Firstsource Solutions Response

Thank you for your inspiring message and for your incredible 20 years of dedication! Your journey and continued commitment reflect the very values we strive for as an organization—teamwork, growth, and long-term impact. It's truly colleagues like you who shape the heart of our culture. We’ll certainly explore ways to enhance our learning offerings so team members like you can continue to grow and evolve in your roles.

1.0

27 Jan 2024

Totally waste organization

Senior manager

Recommend

CEO approval

Business outlook

Pros

Nothing to say here pros

Cons

Less hike, full politics, please don't join

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. Our salary increases are based on both individual performance and company performance. We aim to ensure that hikes are fair and reflect the contributions of each employee as well as the overall success of the company. We have established clear policies to ensure that promotions, raises, and other decisions are based on performance and qualifications, not personal connections. We encourage open and honest communication to address any concerns about workplace dynamics and to ensure that all employees feel heard and valued.

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Firstsource Solutions Senior Manager reviews

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Reviews by job title

Good people, but poor management and processes

Work Anniversary Feedback

Totally waste organization

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