Flash Pack Reviews

3.7

66% would recommend to a friend

(54 total reviews)
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Radha Vyas

70% approve of CEO

71% positive business outlook

Flash Pack has an employee rating of 3.7 out of 5 stars, based on 54 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Flash Pack employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

54 reviews
1.0
9 Apr 2024

Breaking My Silence: Behind The Curtain at Flash Pack

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I was fortunate to work with many talented and amazing colleagues during my tenure.

Cons

It has been brought to my attention that the CEO has publicly referenced inaccurate details of my recent dismissal while responding to two reviews, 'A Stark Contrast Between Image and Reality at Flash Pack' and 'Staff Treated as Disposable and Toxic Positivity'. Time and time again I have over-extended grace and understanding to the company, however, observing such conduct is disappointing. The public disclosure of my firing, riddled with inaccuracies, has forced me to break my silence, clarify a few things and share my side of the story. I do this with the hope that senior management can take accountability for their mistakes, cease to paint former employees as hurt, and can go forward in creating an equitable safe environment for all. The CEO's public comments on my dismissal under reviews that neither involved me directly nor mentioned my situation is shocking and highly unprofessional. To the authors of those reviews, the company’s response reads incongruous as their suspicions around who had written them took precedent over meaningfully addressing grievances raised. I was saddened to read that former colleagues had gone through experiences akin to mine, and the irony of this situation hasn't gone unnoticed. The inability to fathom that these experiences are not isolated incidents speaks to the wider systemic issues within Flash Pack. Moreover, referencing positive reviews when met with negative feedback is a strong indicator of Flash Pack’s attitude towards accountability and progression. My Experience: During my eight-month tenure at Flash Pack, I reported to three different managers and witnessed the dismissal of 5-6 colleagues in manners described by others. While startup culture often involves rapid changes this does not negate the valid concerns expressed by former colleagues regarding the company’s high turnover rate and chaotic management style. Contrary to the claims made, I had been very open about my neurodivergence (anxiety) from the start, with all three of my managers. However, instead of receiving the expected support or reasonable adjustments, my disclosure led to discussions around senior management's personal discomfort with my anxiety. Consequently, I was burdened with the challenge of managing my mental health while excelling in my role, amid concerns that senior management may interpret my anxiety as a weakness. Although I excelled in my role, my probation period was extended, despite assurances from my managers that I was performing well. This decision was not based on any shortcomings in my performance, but rather due to management admitting poor departmental structuring. Furthermore, they admitted that I was operating at a level significantly above my initial levelling. However, CMO misrepresented my contributions and capabilities, citing adaptation to a new role as the reason. It's crucial to emphasise that this new role necessitated scaling back my abilities and working at a lower capacity within the department. The final blow came after only ten days of working under a new framework designed for my role's 'new direction'. Despite seeking support for my deteriorating mental health, I was abruptly dismissed, with senior management unable to articulate a valid reason for their decision beyond vague implications of fit.

2.0
19 Nov 2024

Good benefits, fragile leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Tech department had an awesome culture, great reimbursement and perks. A really friendly and welcoming bunch.

Cons

Senior leadership didn't trust anyone, practices nepotism and was unhesitant to remove staff they didn't like. Not under-performers: quite the opposite. Created a culture of "love us or else". Tech was forced into months of unsustainable crunch time where any idea of the CEO or CMO had to be completed as quickly as possible and then half of the team was made redundant.

1.0
14 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Undoubtedly, working alongside some of the loveliest colleagues I’ve ever had the pleasure of meeting.

Cons

There's a profound gap between the company's lauded diversity initiatives and the actual experiences of its employees. A culture of toxic positivity masks a significant issue of burnout, where an unrelenting work environment leaves little room for genuine inclusivity or employee well-being. A critical issue within the company is the apparent nepotism affecting various aspects of its operations. This practice raises concerns about fairness and impartiality in decisions and opportunities within the company, impacting the overall work environment and employee morale. Moreover, the company's approach to employee dismissals often seems erratic and lacks transparency, contributing to a general sense of insecurity and disregard for mental well-being. The casual manner in which significant employment decisions are handled is troubling, and the informal term used among employees to describe the sudden departure of their colleagues reflects a deeper cultural issue. The company's efforts in diversity and inclusivity are also hindered by a rigid work culture that fails to consider the diverse needs or working styles of all employees, including those who are neurodiverse. This lack of accommodation exacerbates the burnout problem and contradicts the claimed commitment to inclusivity.

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Flash Pack Response
2y
Thank you for sharing your thoughts and concerns. First and foremost, I’m deeply saddened to hear your comments and thank you for the opportunity to publicly address the issues you’ve raised. I’m heartened to hear your comments about working with the ‘loveliest group of colleagues you’ve ever had the pleasure to work alongside’. Creating this support and camaraderie amongst each other is critical to our Flash Pack culture and our values of humility and respect. We are a very high-growth startup and our environment isn’t one in which everyone can flourish but we work hard to ensure we give everyone the best chance possible - demonstrated by the fact that it takes us on average 8 months to make the decision to release someone and only once we feel we have exhausted all avenues. In the case of a recent dismissal, no neurodiversity challenge was declared but we extended the employee’s 6 month probation, set up a Performance Improvement Plan and only when the employee failed to improve made the decision to release them - offering 9 times the notice period they were contractually entitled to and access to unlimited therapy. However, the experience of being released from a company is understandably devastating no matter the conditions and I’m sorry you feel hurt. We grew our team over 100% last year and unfortunately we will make a few mistakes when hiring at speed. These dismissals or ‘deactivations’ may feel like a shock if you have never worked for a high growth startup or for companies that tolerate underperformance. I would like to point out that being from a diverse background does not entitle an employee to special treatment. In the case of neuro-diversity we make as many workplace adjustments as possible to support the person in their role. I’m proud to say there are a number of individuals with neurodiversity who are thriving at Flash Pack. Toxic Positivity, burnout and lack of progression: Our recent independently verified Flexa score does not reflect your sentiments: - 77% of staff recently said they have work-life balance which is an incredible achievement for a high-growth company. Where we have identified a small number of people struggling with their workload we have supported them to re-prioritise. - 96% of staff said they had complete autonomy over getting their work done - 93% said they felt flexible working is part of the culture at Flash Pack - 88% of staff very happy with the flexibility in the hours they work 33% of Flash Pack employees were promoted in 2023. 59% were female and 28% BAME. PROMOTIONS: We review progression of 6 months. Last summer 33% of employees were promoted. Last week 32% of the team were promoted including: 67% Female (33% male) 39% from minority groups You mention toxic positivity but I believe you are confusing the genuine experience of most employees. The percentage of promotions and the wholehearted and authentic nature of reviews we have received here on Glassdoor would testify to this. Diversity and Inclusion: I fervently disagree with your comments on our DE&I Initiatives. We have worked tirelessly to ensure: - No gender and ethnicity pay gaps exist at Flash Pack due to our trailblazing transparent pay policy - We pay very generous sick leave allowance, make work-place adjustments for our employees who have declared a disability - We allow employees to work from abroad to accommodate personal life a number of employees with disabilities have been supported to promotion. There is always more to do and we acknowledge there are limits to how much support we can give especially when there is an issue of consistent underperformance. But our stats speak to how hard we have worked and dedication to creating an inclusive workplace for all. Of 78 staff across the globe: > 40% identify as BAME > 4% have declared a disability > 60% female workforce, 34% male and 2% other > 60% of the leadership team are female and 17% BAME We are very proud of the workplace culture we have created. For anyone reading this post, if you would like more information please contact our Director of People Jess Reeves. ----------------------------------------------------------------------------------------------------------- Update: The original review was removed by Glassdoor due to baseless and false claims. An employer has right to protection against libel and defamation but we have decided not to flag this review again.
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Glassdoor has 61 Flash Pack reviews submitted anonymously by Flash Pack employees. Read employee reviews and ratings on Glassdoor to decide if Flash Pack is right for you.