Fraser Reviews

Thank you for taking the time to write down your thoughts. I'll start by saying that we value all of our employees and care about their feedback. We do our best to hold listening sessions and individual meetings and then incorporate any thoughts/ideas that would be beneficial to the organization. I'm not sure where the information is coming from regarding our CEO's compensation but it's simply inaccurate. While we don't discuss salaries of individual employees, I will tell you how compensation is determined overall. We use market data from organizations our size—in our industry—that are comparable. This information is analyzed by our compensation team on an ongoing basis. Based on the data, compensation ranges are determined and jobs are priced accordingly. The employee’s salary is then placed in the determined pay range based on experience, education, etc. Regarding direct care roles, unfortunately reimbursement rates for many of these services/roles are determined by the government. We (and many other organizations like us) really struggle with this as it's the primary reason for the staffing shortage in both direct care and the industry. This is a frustration on a leadership level as well and why we are active in legislative advocacy to try to influence government decisions about rates and compensation. In response to your feedback about our Board of Directors--many of our board members have either children or family members with special needs. Fraser matters so deeply to them. Both our donors and our board members matter greatly to us. A lot of our donors are parents or individuals who have been impacted by our services; without them we would not be able to accomplish our mission. You are correct that there are a lot of recent Glassdoor reviews, this is intentional. You will continue to see more because as part of my role this year in communications, I have been asking employees to write reviews. They have complete freedom to say no and as part of Glassdoor's policy, they are offered no incentive. There are people that love their roles at Fraser, there are many opportunities here and we have such an amazing culture made up of highly-skilled, professional, and compassionate staff. I have recently contacted over 100 staff and there are more on the schedule. We want people to see what a wonderful place this is, as we continue to attract and retain top talent. You may see us focused on effective business practices but that does not negate the fact that Fraser is mission driven, not profit driven. As such, that doesn't mean we spend every dollar we make. Each year, Fraser builds a budget that results in a positive margin, which is reinvested for growth, expansion of services, competitive salaries and benefits, and increases to our operating reserves. This allows us to make the greatest impact in the communities we serve. We welcome feedback and practical solutions for any issues you are experiencing. You’re welcome to type your feedback, print it, and interoffice mail it to Amanda Prince in Richfield if you would like to remain anonymous. Otherwise, you are welcome to email me anytime at amanda.prince@fraser.org