Pros
it used to be the uniform, then decided to dilute the brand identity and we were stuck with trousers, one top and a dress for months, makes the company look cheap despite going for an "elevated" look instead of what customers had loved for years looking at all the fun looks.
Cons
When a client advisor knows more on store functions than majority of store managers it is HIGHLY concerning. I would constantly be moved around stores as they have a ridiculous turnover rate as nobody wants to work for a company where nobody is treated with any form of respect. When in these other stores, the managers did not know simple back of house tasks, that I had managed to understand within my first week, yet they were earning 3 times my salary and had been at the company for months at this point asking me to show them how to complete these tasks. This also was shown across their respective teams, as the days I would be covering in other stores, I had to show the teams the most simple of tasks, like how to send a message to clients, or even place an online order. They don't believe in investing in the staff they currently have, instead love to waste money constantly hiring new people. When store robberies happen, they choose to blame the staff members who often have to run stores on less people than would be considered normal, then cutting security guards so we are left in store, and when robberies happen, we would be blamed and guilt tripped, taking no responsibility, that they choose to cut costs and get rid of the security that prevented theft and run the stores under staffed. Also, when we approached our country manager in the past with issues, they would respond saying 'stop complaining to me, there is nothing I can do', very professional.
