Gate Gourmet Reviews | Glassdoor.co.uk

Gate Gourmet Reviews

Updated 24 April 2019
478 reviews

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2.6
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Gate Gourmet CEO Xavier Rossinyol
Xavier Rossinyol
89 Ratings

Employee Reviews

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Pros
  • "Great medical benefits and free lunch" (in 35 reviews)

  • "They offer free food so employees do not contaminate the food that is processed in the kitchen" (in 27 reviews)

Cons
  • "Long hours & schedule requirements" (in 28 reviews)

  • "Be ready for downtime and uneven work / life balance" (in 11 reviews)

More Pros and Cons

  1. "Loader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loader in Heathrow, England
    Current Employee - Loader in Heathrow, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Gate Gourmet full-time (More than a year)

    Pros

    The team you work with helps you out when ever you need assistant with something your not sure off

    Cons

    the management is not that good not everything is planned or organised


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England
    Former Employee - Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gate Gourmet full-time (More than 5 years)

    Pros

    Shift pattern
    Great vibe working airside, focused, great team work with other services, and never a dull moment.
    Challenging, dynamic, flexible, environment where its so easy to create a major security or safety related incident.
    Great team work to get the job done despite lack of staff / equipment - out of respect for themselves and their department, not for the love of the company.
    Be honest - don't even think of theft - you will be caught, cameras everywhere, but if you are straight, they will only ever defend you.

    Cons

    Free Canteen food -very poor by any standards, but especially working for a catering company.
    You have to leave / come in as external candidate to get paid the right rate.
    Only expect 10% max salary increase if offered promotion. [Isn't worth it]
    Lack of staff and being expected to work extra hours / shifts if you want to retain post in long term.
    High staff turnover so always short of headcount.
    Senior roles not authorising replacement to agreed levels only makes matters worse.
    If you agree to work extra shifts / hours, no tolerance given if you are late or tired.

    Advice to Management

    Great set of corporate values, but senior managers need to lead by example and live them.
    H&S is 24/7 not something you can ignore when operational reasons require.
    Pay the right rate, retain staff and stop losing valuable experience, let alone the cost of screening and training new people.
    Realise the hard work - dedication & commitment given by so many shop floor workers who work beyond expectations to get the job done. Gate Gourmet don't deserve that given the way they are treated...…

  3. Helpful (1)

    "Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airside Driver in Heathrow, England
    Former Employee - Airside Driver in Heathrow, England
    Doesn't Recommend
    Negative Outlook

    I worked at Gate Gourmet full-time (Less than a year)

    Pros

    Free meal and Airport sales access

    Cons

    management for drivers is very very bad and there is very little respect for all of them.

    Advice to Management

    Start treating drivers with more respect without mistreat


  4. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Loader in Heathrow, England
    Current Employee - Loader in Heathrow, England

    I have been working at Gate Gourmet full-time (More than 10 years)

    Pros

    Good team spirit with ( only ) few of your colleagues . You get a ( low ) salary at the end of the month

    Cons

    Too many bogus jobs and improductive people . Bullying and pestering from management . No communication , no dialogue with management . Tunnel vision from stubborn managers who are not working to run a business , but are just there to cash in bonuses . No respect for the workers ( for example , the company made huge profits last year and offered a 0.75 pay rise to the ground staff .......) Breaking of health and safety , hygiene , tacho rules ....

    Advice to Management

    ? That a difficult point , because they don't listen to what we say


  5. Helpful (3)

    "Worst employer ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transport in Heathrow, England
    Former Employee - Transport in Heathrow, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gate Gourmet full-time (More than 8 years)

    Pros

    A few years ago maybe the management left to work and backed you

    Cons

    Poor pay, no recognition for good work, poor management, even worse supervisors, grammar is not a thing at Gate Gourmet, nor is pay on time usually they muck it up. Overall if you want to stay sane then stay away from this company.

    Advice to Management

    Get a grip ! Paying peanuts for supervisors is not a smart thing and treat your staff with more respect, no wonder you have a high turnover.


  6. Helpful (3)

    "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Heathrow, England
    Former Employee - Data Analyst in Heathrow, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Gate Gourmet full-time (More than a year)

    Pros

    Free lunch. flexible working. friendly senior staff

    Cons

    Old and conventional with an old work force. The knowledge you gain isn't great because they use their own software called SACS, so not great for transferring your skills.

    Advice to Management

    n.A


  7. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Gate Gourmet full-time (More than a year)

    Pros

    A tight Team who interact well. Free food..

    Cons

    Poor communication from Senior Management to the Team . Poor understanding of Airside roles and difficulties which are hidden so as to not upset clients such as BA which causes stress to the Team.

    Advice to Management

    Train senior Management on day to day roles so they understand what is going on in the business.

  8. Helpful (2)

    "1 Step Forward, 2 Steps back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruitment in Heathrow, England
    Former Employee - Recruitment in Heathrow, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gate Gourmet full-time (More than a year)

    Pros

    Joined at a time where great change was promised, started off really well, a lot of scope for change and development. Some of the hardest working people I have ever worked with.

    Cons

    Unfortunately due to a change in HRD and MD, a revert back to the old cost cutting ways and no longer a desire to move GG into the 21st Century. A real shame.

    Advice to Management

    Move with the times or be left behind. Huge scope and opportunity for change - need to embrace it.


  9. Helpful (1)

    "Team leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in London, England
    Current Employee - Team Leader in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Gate Gourmet (More than 5 years)

    Pros

    Fast working environment, lot to learn

    Cons

    No carrier path for ambitious person

    Advice to Management

    Should focus more on people than process


  10. Helpful (1)

    "Shift Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transport Shift Manager in Heathrow, England
    Former Employee - Transport Shift Manager in Heathrow, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Gate Gourmet full-time (More than a year)

    Pros

    Great Team to work with and a great experience working with one of the best airlines in the world at Heathrow

    Cons

    Poor senior Management and communication. Poor Office layout resulting in poor relationships with Staff as unable to discuss any issues.

    Advice to Management

    Improve your relationships with the staff by better communication.