As with all companies, there will always be cons and complaints. Luckily the pros at Grabr heavily outweigh the cons.
1. Some disconnect at times due to how spread out we are around the world
I'm actually amazed about how well we function with so many offices. It could actually be a pro as we tend to cut out unnecessary conversation and make sure that everything is communicated well the first time around, ensuring that meetings are effective and concise.
Yet, being so spread out in multiple timezones, sometimes it could take a bit longer to get some clarification. You also miss out on some of the human-factor of being in-person with all of your coworkers.
2. In the past we didn't have the strongest People Ops function
This isn't an issue anymore, but when we were a younger company, we should have put more resources into people ops. The lack of it, caused us to make a some very poor hiring choices in the past. The generosity of the entire company led us to be taken advantage of by some bad actors who we hired.
Essentially, hiring is actually one of the most difficult jobs at a company and we should have put more resources into it. By not doing so, it cost us a lot of wasted money and time with absolute nonsensical initiatives that hurt us. It's a good thing the current team reversed the damage done and past actions like this really allow us to learn from our mistakes.