Harrods Reviews | Glassdoor.co.uk

Harrods Reviews

Updated 18 October 2018
475 reviews

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3.8
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475 Employee Reviews

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Pros
Cons
  • "The environment can be catty due to individual commission, long hours" (in 33 reviews)

  • "No development or career progression" (in 15 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They treat staff very nicely and the pay is good

    Cons

    If you work under commission it can be competitive


  2. "Summer Sales Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harrods full-time

    Pros

    - Good Discount
    - There is room to move up

    Cons

    - Very fast paced
    - Long hours

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Assistant in London, England
    Current Employee - Account Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time

    Pros

    Give a chance to discover and develop yourself

    Cons

    Amaze the Customer
    Always be ready for extra miles
    Punctual, smart and smiley


  4. "Harrods is like my home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods full-time

    Pros

    Brand values, benefits, pay, opportunities, training courses.
    I keep on returning back, Harrods feels like home and I’m proud to have been a Harrodian

    Cons

    Depends on management, some airport managers are awful

    Harrods Response

    10 Oct 2018 – GM Airports

    Thank you for taking the time to review your experience of working at Harrods, we really value your feedback. We’re pleased to read the positive reflections you have had. We continually work with our... More


  5. "Favouritism culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee
    Former Employee - Former Employee
    Doesn't Recommend

    I worked at Harrods full-time

    Pros

    Holidays
    Fair Salary
    Reasonable discount
    Pension contribution

    Cons

    Very hierarchical, almost school like.
    Staff are judged on personal appearance.
    Flexible working is not implemented properly, although a legal right.

    Advice to Management

    There is clear favouritism across all management levels.
    Loyalty is not respected in the company.
    Promotions are discreetly handed on a plate to inexperienced staff, this shows unprofessionalism, favouritism and lack of appreciation for hardworking, long standing employees.


  6. "Favouritism Culture!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee
    Former Employee - Former Employee
    Doesn't Recommend

    I worked at Harrods full-time (More than 5 years)

    Pros

    Holidays
    Fair salary
    Discount
    Made some nice friends

    Cons

    Most brands turning into concession so staff discount isn’t even top of the list anymore
    Stuck up, gossiping managers
    Very hierarchical, almost school like
    Constantly judged on appearance at al
    Favouritism practiced by managers
    Bully culture
    Certain managers can break even the strongest characters, it’s obscene and revolting

    Advice to Management

    Favouritism is a bad attitude to have, I was loyal to the company for six years and excelled in my role with two promotions, yet my junior was promoted prematurely due to favouritism, the role was not advertised to anyone across the office and handed on a plate discreetly- then told that I wasn’t good enough for the role. Unfair, childish managers with bad attitudes continuously promoting inexperienced staff with no people skills.

    also top tip; learn to implement flexible working business wise, don’t make up your own rules!

    Harrods Response

    18 Oct 2018 – HR Operations Director

    Thank you for taking the time to leave a review. It would not be appropriate for me to comment on a number of issues you have raised in this forum. However, it’s clear from your review that you have... More


  7. "Temporary summer sales support associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Harrods part-time

    Pros

    Friendly environment and Good wage

    Cons

    You are always on your feet

  8. "Working at Harrods Part-time for 1 year"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods part-time

    Pros

    Great pay for students
    33% Discount on most items and discounts on sale items

    Cons

    Not great pay for people trying to support families unless you're a manager.


  9. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods full-time

    Pros

    Staff discount
    Amazing brand
    Good culture- friendly colleagues

    Cons

    Poor Management
    Lack of support
    I wanted to buy everything!

    Advice to Management

    Look out for your staff

    Harrods Response

    13 Sep 2018 – HR Operations Director

    Thank you for taking the time to review your experience of working at Harrods, we really value your feedback. We’re pleased to read the positive reflections you have had. We continually work with our... More


  10. "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Harrods full-time (Less than a year)

    Pros

    Diverse work force and interesting L&D opportunities. Good discount and flexi time / general benefits

    Cons

    Quite a lot of favoritism & backwards with regard to company culture.

    Advice to Management

    Be fair to all employees and listen to them.

    Harrods Response

    26 Sep 2018 – HR Operations Director

    Thank you for taking the time to review your experience of working at Harrods. We value your feedback. We’re pleased to read the positive reflections you have had. However, I read with concern the... More


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