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    Harrods Reviews

    Updated 21 June 2018
    437 reviews

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    Full-timePart-time
    3.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Harrods Managing Director Michael Ward
    Michael Ward
    195 Ratings
    Top CEO 2018

    437 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "good benefits- pension plan- staff discount" (in 67 reviews)

    • "Great discount, great training offered to staff and good progression" (in 29 reviews)

    Cons

    • "The environment can be catty due to individual commission, long hours" (in 29 reviews)

    • "There is a long wait for career progression" (in 14 reviews)

    More Pros and Cons

    1. "Good Company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Harrods full-time

      Pros

      I have worked at Harrods for over 15 years, its a good company to work for and if you work hard they help to move you along and help forge a good career

      Cons

      There needs to be better communication across departments

    2. "Harrods"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Harrods full-time

      Pros

      Great work experience, with often great people and have extended my knowledge of the industry.

      Cons

      Longer working hours, totally reliant on current trends affects sales

      Advice to Management

      Always be positive and motivate your employees and have a heart towards their wishes

      3. Join the Harrods team
      See Our Latest Jobs

    3. "Harrods Summer Sales Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I worked at Harrods part-time

      Pros

      Worked with friendly staff and great employee discount offers

      Cons

      Long hours of standing up can be difficult

    4. "Buyers clerk"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Buyers Clerk in Knightsbridge, England
      Former Employee - Buyers Clerk in Knightsbridge, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Harrods full-time (More than 8 years)

      Pros

      Good staff discount for purchases in the store

      Cons

      Poor pay, long hours and bad management

      Advice to Management

      Please invest in training for your new staff and managers. The quality of the customer care in the store has gone down.

      Harrods Response

      21 Jun 2018 – HR Operations Director

      Thank you for taking the time to review your experience of working at Harrods. We always value feedback, and I read with concern some of the issues you have raised. I’d really like the opportunity to... More

    5. "Great company to work for, access to many brands"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Good name to work for, very international and you will get to meet people from various backgrounds

      Cons

      No flexibility when it comes to work, pay is basic

    6. "Great establishment to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Harrods full-time (Less than a year)

      Pros

      Amazing benefits, great ethos, taken care of well and supported by my team. Anything is possible, standard of work is high and pushes you to be your best.

      Cons

      Lower rungs on the ladder take longer to progress but still possible

    7. Helpful (1)

      "Ok employer, poor team culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Buyers Clerk in Hammersmith, England
      Former Employee - Buyers Clerk in Hammersmith, England
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Harrods full-time (Less than a year)

      Pros

      There were some good learning opportunities available, e.g Careers week each year with some great external speakers, such as the CEO of Kurt Geiger, Eddie the Eagle.

      Cons

      Poor team culture, no social aspect, I felt very isolated in this role and met few people I found to be genuinely friendly people. Little training given other than on-the-job, which was very stilted when I first arrived as no-one seemed to have the time to tell me what to do/how to do the job. Often has to travel from Hammersmith head office to Knightsbridge head office for training which seemed a waste of time. Opportunities for progression were limited as you had to progress to Senior Buyers Clerk before becoming Assistant Buyer, and these roles were few and far between. Senior management were rarely seen and unapproachable.

      Advice to Management

      Create a greater sense of unity across departments with divisional meetings/workshops

      Harrods Response

      5 Jun 2018 – HR Operations Director

      Thank you for taking the time to leave a review; we really value your feedback. I was disappointed to read about some of the difficulties you experienced work at Harrods and I would very much like... More

    8. Helpful (1)

      "Brand specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Brand Specialist in London, England
      Current Employee - Brand Specialist in London, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      Pros

      50% discounts off in business wear allowance
      33% discounts across all brands in Harrods except for LVMH groups…
      25% discounts beauty and skin care
      But there are two days additional 10% off every month on top of the discounts
      After 9:15pm in the food hall they will have selected food for sale, so some time you can find some good food for tomorrow’s lunch or dinner.

      Cons

      You have limited to spend for the year, and not all the brands give you discounts, also it took so long to have Harrods email.
      They don’t give us company phone so we sometimes give customer our personal contact information, but if you not feel comfortable to give your contact details you don’t need to give is totally up to you.

      Advice to Management

      I will like to have one weekends at least once in a month

    9. "Challenging but fun"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Harrods full-time

      Pros

      Great staff discount
      Enjoyable
      Challenging

      Cons

      Tiring and often long days

    10. "Sales advisor luxury furniture"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Harrods full-time

      Pros

      Professional atmosphere and friendly stafff

      Cons

      Old employees Playing Monopoly

      Advice to Management

      Listen to your employees

    Showing 437 of 491 reviews
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