Heartbeat Reviews | Glassdoor.co.uk

Heartbeat Reviews

Updated 22 October 2018
64 reviews

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4.5
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Nadine Leonard and James Talerico
23 Ratings

64 Employee Reviews

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Pros
  • "They’ve even implemented a work/life balance program that encourages hard work but also hard play" (in 9 reviews)

  • "Great work-environment and steady growth" (in 6 reviews)

Cons
  • "Sometimes a work/life balance can be harder to achieve" (in 5 reviews)

  • "Sometimes long hours, crazy deadlines, but this is the industry of advertising" (in 4 reviews)

More Pros and Cons

  1. "Best place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartbeat full-time (More than a year)

    Pros

    Amazing coworkers that want to work together to produce the best result, innovative projects, transparent and approachable leadership, varied opportunities throughout the network for career advancement and personal growth, approachable HR for any matters, diversity in employees and recruitment

    Cons

    Work life balance because there are a lot of social events tied into the culture, not always enough time to review (performance, projects, internal efforts) and reflect outside of annual formal reviews, upcoming office move will have open seating/activity based seating

    Advice to Management

    Keep up the good work and continue promoting the true spirit of Heartbeat. Keep fostering an environment where everyone can be heard and feels comfortable speaking up.


  2. "Can be good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Heartbeat full-time

    Pros

    Very upbeat culture, some really great leaders among the middle to upper management.

    Cons

    Gossip and drama, disorganized approach to training copy, design and production.

    Advice to Management

    Rein in oversize personalities, don't reward office "politics" that undermine great work.

    Heartbeat Response

    24 Oct 2018 – Recruiting Manager

    Thanks for the thoughtful review and for being both complimentary and constructively critical. Obviously, we’re proud of the strengths you note: our culture and the leadership that that culture... More

  3. Helpful (1)

    "This is what all companies should strive for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartbeat full-time (More than 3 years)

    Pros

    I know it sounds cheesy, but I’m not exaggerating when I say that Heartbeat is truly a magical place. Even though it was my first “real” job out of college, I know from dealing with other agencies and hearing about other companies from friends and colleagues that this place isn’t the norm. It’s actually above the norm in so many ways: projects/deliverables, culture, creativity, work ethic, benefits (health and PTO), and on and on. In truth, I really feel spoiled here.

    The work we create for clients is nothing less than stellar. Every piece that’s produced is creative and on point. At least that’s what our clients say. ☺ And, as I said, the culture at Heartbeat is like no other; they have fun initiatives (Upbeat), which are friendly yearlong competitions between teams where there are amazing prizes; health incentives (Bodybeat), which include in-house yoga and meditation, wellness vendor days, smoothie days, even essential oil classes; and gifts, I mean real, substantial gifts, for their anniversaries with the agency. Heartbeat’s annual Employee Appreciation Week (Lovebeat) is amazing! It usually includes massages, breakfasts, desserts, wine tasting , and cocktail-making classes, to name just a few.

    But best and most important of all, management here really sets people up for success. Individuals are challenged to push themselves to become even better at what they already do well. And they’re challenged to learn new skills. Employees know that management’s doors are always open to listen, learn, and act. They’ve even implemented a work/life balance program that encourages hard work but also hard play!

    Oh, and as a gay man of color this place allows me to bring my most authentic true self to work. Heartbeat strives to be leaders in the D&I space.

    This place is a keeper.

    Cons

    Can't think of a thing!

    Advice to Management

    Keep doing what your doing! Don't loose that magic touch!

    Heartbeat Response

    1 Oct 2018 – Associate Director, Marketing

    I’ll tell you what’s magical is your review! We’re glad you’re digging the culture around here, because it’s one of our true calling cards and it’s here to stay. We’ll continue to shower you & every... More


  4. "Heartbeat's Got Heart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Digital Media Planner in New York, NY (US)
    Current Employee - Senior Digital Media Planner in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartbeat full-time (More than 3 years)

    Pros

    The culture, the culture the CULTURE! Heartbeat is a melting pot of people from all walks of life, backgrounds and nationalities. There is a culture of inclusiveness that enables all individuals to express themselves freely without judgement or bias. The work environment is like nothing I've experienced before.

    Cons

    The workspace can be a bit noisy, but that's just all of the creativity buzzing around!

    Advice to Management

    My advice to management would be to continue to have open dialogues with all levels of employees from Associates to EVPs. The amount of insight that can be gleaned from the individuals entrenched in the day-to-day operations can be invaluable. Its a formula that works, keep up the great work!


  5. Helpful (1)

    "The Best Experience of My Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heartbeat (More than 3 years)

    Pros

    In my three years at Heartbeat I have learned more about people and more about myself — more about leading and being led — than at any other agency, and I’ve worked at quite a few. (That is really the best recommendation I could give an agency.)

    One reason is that Heartbeat is populated by generous, thoughtful and positive human beings, who, as it happens, are just as smart as they are generous. But that by itself is not altogether special. Because people come and go and work places change. What’s different, in my humble opinion, is that Heartbeat is led by true believers — believers in talent and diversity and passionate commitment to working hard and playing hard, and just being good to each other. Somewhere along the way, Co-Managing Directors James and Nadine figured out that the true essence of the Heartbeat culture and brand is the people inside it; not some focus group branding BS enforced from above. I believe that is what makes the unique Heartbeat ethos a robust and sustainable thing, despite the homogenizing influences of being part of a larger corporate system (Publicis Health).

    I actually feel a little sorry for those I have hired straight out of school, because they will assume that Heartbeat is just standard advertising fare. But those who have been around a bit will recognize immediately that Heartbeat is special. To all, I would say, this one is a keeper, folks. The grass at Heartbeat is a completely new shade of green.

    Cons

    Only one: the current location (1 Penn Plaza) sucks, but that is changing in November!

    Advice to Management

    You know what to do. Keep doing it.

    Heartbeat Response

    13 Aug 2018 – Associate Director, Marketing

    Wow. We’re darn close to speechless, which makes it difficult to properly show appreciation for your immeasurably kind, generous, and thoughtful review. We are eternally grateful: For you, your... More


  6. "Account Executive"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartbeat full-time

    Pros

    Culture is fantastic, the higher-ups really care about their employees.

    Cons

    Office is currently located above Penn Station, not the best area of NY.


  7. Helpful (1)

    "An industry leader staying true to it's roots"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology in New York, NY (US)
    Current Employee - Technology in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartbeat full-time (More than 5 years)

    Pros

    Some of the smartest and most innovative people I've ever known, without the agency egos

    A growing organization with strong core values

    Still holding onto a close-knit community culture even through several growth spurts

    Thought leaders with real vision who aren't afraid to dig-in and get their hands dirty

    Cons

    The Heartbeat culture empowers those who are motivated, courageous, and dedicated to their work. Be prepared to bring what you are passionate about to the table and don't plan on settling for status quo

  8. Helpful (1)

    "Great family to join"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartbeat full-time

    Pros

    Transparency - Leadership continues to be transparent about the ever evolving changes of the business and culture.
    Passion - When you walk into Heartbeat, you get the sense that this place is not just a job. The employees have a genuine passion about the work and the culture. This is one of the key factors that make Heartbeat such a special place to work.
    Creativity - There are smart and innovative people here .
    Challenge - This place will push you to think differently and grow. The opportunity at Heartbeat will be challenging but it’s rewarding.
    Compassion - Heartbeat truly cares about the culture and the people. This is not like other places where it feels forced by Senior leadership and HR. This compassion is expressed naturally through its people.

    Cons

    nothing that isn't typical of the industry

    Advice to Management

    Continue to focus on the people and the work. Heartbeat has set the right foundation, just continue to ensure all the pros listed stay priorities as you continue to scale.

    Heartbeat Response

    17 Jul 2018 – Associate Director, Marketing

    Full transparency: You rock! What an amazing review, the kind words are so very appreciated. You touched on many of the things that we try to make top priorities, and that we like to think makes... More


  9. Helpful (1)

    "HB's got its stuff together"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartbeat full-time

    Pros

    Flat organization that invests in its people that's really trying to change how pharma should advertise. You're going to get really smart people as mentors and they are going to rely on you. The responsibility that is given to people who demonstrate they're hungry and capable is huge.

    Cons

    Some accounts grind harder than others. All nighters aren't the norm, but you're not leaving at 530 most nights.

    Advice to Management

    Keep pushing the boundaries. Its rare to hear the managing partners talk about wanting to change the game and then encouraging you to do it. Don't lose that!

    Heartbeat Response

    17 Jul 2018 – Associate Director, Marketing

    Thanks for the sweet review! We’re stoked that our employees are being given every opportunity to strut their stuff, it’s a critical part of how our super-talented staff continues to learn and grow... More


  10. "Highest Accolades to Heartbeat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copywriter in New York, NY (US)
    Former Employee - Copywriter in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heartbeat full-time (More than a year)

    Pros

    The people. They make this place feel like home.

    The culture. There is so much life in this agency, your most boring day on the job probably includes a bowl of ice cream or a 30-minute meditation session. (They have the BEST perks!)

    The opportunities. Your job won't be easy, but you will grow so much (if you ask!) There are so many opportunities to learn by taking part in brainstorms, internal projects, pitch work, and interactive tech pieces.

    Cons

    The neighborhood (Herald Square). But luckily they are moving in a few months!

    Advice to Management

    Spend some more time shaping creatives to produce the work you want. Better for their growth and Heartbeat's!

    Heartbeat Response

    29 May 2018 – Associate Director, Marketing

    Honestly, we’re tearing up a bit… Thanks so much for taking the time to share! It’s our hope to make Heartbeat feel like a second home: we spend enough time here! Our employees deserve every benefit... More


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