Heathrow Express Reviews

3.0

50% would recommend to a friend

(38 total reviews)

Aoife Considine

Not enough data to show CEO approval

37% positive business outlook

Heathrow Express has an employee rating of 3.0 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heathrow Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

38 reviews
1.0
11 Feb 2017
Recommend
CEO approval
Business outlook

Pros

*Having free travel between Reading and Paddington and the ATOC Discount card *Nice amount of working hours - Good work life balance

Cons

*The management, *Differences in pay, *Contacting HR - Not consistent with their communication unless it is something THEY want/need. *Certain members of staff being able to make inappropriate comments and management saying that "it's just their character", *Their probationary system and how each manager seems to have a different understanding of rules and procedures during it. Bit of a farce with pay... Low wage for Hosts and little chance of a rise to meet cost of living. Yet they can afford to hire famous faces for ads and campaigns. There is enough money coming in, where on earth is it all going?!

3.0
16 Oct 2016

A company in decline with potential

Recommend
CEO approval
Business outlook

Pros

Great colleagues, focus on customer service, everyone willing to help each other out, good customer base

Cons

Low pay, no investment from senior management as uncertainty around future of business. High turnover of new staff due to a combination of low pay and shortened training program.

2.0
3 Feb 2016
Recommend
CEO approval
Business outlook

Pros

It used to be a lot better. Previous MD (still listed as CEO on this site) was decent and honourable. Things deteriorated rapidly with his departure.

Cons

Filled with a lot of very nice people but when they gang up about things or people (and they often do) they are very very nasty. The most senior level has no people management ability, under his leadership a majority of the management team chose to leave.

Viewing 1 - 3 of 38 Reviews

Glassdoor has 41 Heathrow Express reviews submitted anonymously by Heathrow Express employees. Read employee reviews and ratings on Glassdoor to decide if Heathrow Express is right for you.