Helpling Reviews

3.3

55% would recommend to a friend

(100 total reviews)
avatar

Benedikt Franke

59% approve of CEO

39% positive business outlook

Helpling has an employee rating of 3.3 out of 5 stars, based on 100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Helpling employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

100 reviews
2.0
6 Nov 2017

Review from a former employee

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You receive your new jobs on your phone and email, where you accept or decline it.

Cons

Repeat clean fee: Each first clean with any new customer is paid £2 for 2 hours. That's because Helpling takes a £15 fee from your pay for giving you the comfort of having a weekly customer. Unfortunately if the customer cancels the future bookings due to quality issues, you're not refunded the £15 repeat fee. Even if you believe you did a good job and you should be refunded, there is no chance to see the £15 back. You're not refunded in Any case if the bookings are cancelled after the 3rd cleaning. If you'll receive more " repeat cleanings" than "one-offs" - repeat cleanings are cheaper for customers - you could experience this fallacy. There is a lot of hidden stress: - It can happen that your customer cancels your cleaning and you find out it at the customer's door (you're refunded £10 if you inform the Company); - The address may not correspond to the spot signed on the maps of the App that you use to accept the job; - You may not be told to bring the cleaning equipment (and find it at the place of the cleaning). When you're told in advance to bring your material, the money you're given could be not enough for all the products. You may spend lot of time calling or emailing your customers and Helpling for these issues. Despite all this, for a one-off cleaning Helpling pays you half the price your customer pays.

1.0
11 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Honestly, none. There is nothing more off-putting to an employee than seeing upper management so disorganised and clueless. Only apply if you're happy to be made redundant shortly as the company is always at risk due to outrageously poor management.

Cons

Never seen a company that would consistently make the same mistakes for several years (as mentioned by anyone I ever spoke to at the company) and refuse to learn from them while making huge financial losses. Management too stuck up and arrogant to accept they're lacking common sense. Every employee that I have seen quit has nothing good to say of them, which should be a red light to anyone wanting to apply. A lot of conflicts, HR only there to do the paper work, no employee support or attempts to engage them at all. I have seen my own team lead be so defeated, overworked and stressed with no support that they have nothing good to say of their own manager. They motivate you through negative pressure, unrealistic goals and inappropriate guidelines.

3.0
30 Sept 2022

Good

Recommend
CEO approval
Business outlook

Pros

Great culture, diverse workload, great management

Cons

Salary could be better, and there could be more perks

Viewing 1 - 3 of 100 Reviews

Glassdoor has 175 Helpling reviews submitted anonymously by Helpling employees. Read employee reviews and ratings on Glassdoor to decide if Helpling is right for you.