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Highmark Reviews

Updated 5 Dec 2023

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Found 526 of over 561 reviews
3.4
43% Recommend to a Friend
56% Approve of CEO

Found 527 of over 561 reviews

3.4
43%
Recommend to a Friend
56%
Approve of CEO
Highmark President Deborah L. Rice-Johnson (no image)
Deborah L. Rice-Johnson
187 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
Cons
    1. 4.0
      5 Dec 2023
      Senior Clinical Systems Analyst
      Current Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits Good work life balance

      Cons

      Leadership is currently lacking direction

      1. 2.0
        2 Nov 2023
        Business Manager
        Former Employee, less than 1 year
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Flexible schedule; Average industry salary

        Cons

        Poor team leadership; Lack of role definition; Constant layoffs and organizational changes; Not open to new ideas and ways of working

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        1. 4.0
          19 Nov 2023
          Analyst
          Current Employee, more than 3 years
          Pittsburgh, PA
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Immediate managers great, benefits good and being able to work remote.

          Cons

          Do more with less is Highmark’s motto. Upper management continues to reduce the workforce and send jobs overseas. More work as annual increases get smaller and smaller.

          1. 4.0
            27 Nov 2023
            HCC Coder
            Former Employee, more than 5 years
            Pittsburgh, PA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Their pay rates are above average, and the benefits are amazing.

            Cons

            The culture and environment in my department.

            1. 2.0
              25 Jul 2023
              Member Advocate
              Former Employee, less than 1 year
              Pittsburgh, PA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Decent pay, flexible schedule options, equipment provided

              Cons

              Not informed on LGBTQIA+ communities, HR and Tech Support regularly misgenders and deadnames employees regardless of preferred names and pronouns being listed in the proper systems. Training period did not include training on all of the programs and essentials needed to complete job function. Extreme focus on "Brand Value" and excessively auditing calls. Rumors of corporate forcing employees who live within 1 hour of a physical location to return to office, even those who were hired to work remotely. Constant system and technical issues with only 1 tech employee on call over the weekend for hundreds of advocates. Not allowed to transfer departments for a year after hire date. No proper education provided on the fine print of PTO and when to use it, and no sick pay.

              3
              1. 3.0
                26 Sept 2023
                Vendor Management Analyst
                Former Employee, more than 3 years
                Pittsburgh, PA
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Some of the brightest minds and kindest humans work at Highmark. There is a diverse blend of people. I found it easy to make connections and find friends. There are also many opportunities to learn if your leadership supports you.

                Cons

                The organization is very top heavy and very large. Managers have little control over framework of their departments if there is another similar department at the Enterprise level. There can be a lot of red tape and overlapping processes to get simple tasks done. The culture can be very different depending on where you fall in the organizations hierarchy.

                1. 2.0
                  13 Nov 2023
                  Auditor
                  Current Employee, more than 10 years
                  Buffalo, NY
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Good Benefits and PTO time. Flexibility

                  Cons

                  Very old software systems makes it very difficult to do your job efficiently.

                  1. 1.0
                    18 Nov 2023
                    Customer Service Representative
                    Former Employee, more than 5 years
                    Buffalo, NY
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    None. Seriously. None. They ruined a great company.

                    Cons

                    No value for local culture. YELLED AT ME. First time I’ve ever been yelled at as an adult IN MY LIFE.

                    1
                    1. 1.0
                      5 Oct 2023
                      Anonymous Employee
                      Current Employee, more than 1 year
                      Buffalo, NY
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Good benefits and work from home.

                      Cons

                      You can work to your best deal with all the problems help them through a terrible merge and they will let you go with no warning write up nothing. Management is very clique ish and stick together as a former employee I was targeted and retaliated against for no reason that sparked an investigation and was terminated after 1 year no warning or valid reason.

                      1. 2.0
                        6 Oct 2023
                        Anonymous Employee
                        Current Employee, more than 3 years
                        Wilmington, DE
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Work from home, enjoy working with my team like family, flexibility

                        Cons

                        Layoffs, upper mgmt dont listen to people actually doing the job to get advice, low pay and morale, no advancement

                      Viewing 1 - 10 of 527 Reviews
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                      Highmark Reviews FAQs

                      Highmark has an overall rating of 3.4 out of 5, based on over 561 reviews left anonymously by employees. 43% of employees would recommend working at Highmark to a friend and 42% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Highmark employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Highmark. This rating has decreased by -5% over the last 12 months.

                      43% of Highmark employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Highmark 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

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                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Alex L.

                      Applied for a job a few weeks back, got a call from HR yesterday morning about an interview next week. She mentioned she'd shoot me an email with all the interview details, but so far, my inbox is empty. Assuming I'll hear from her early next week, is it normal for them to expect me to show up for an in-person interview on short notice, like couple days?

                      3
                      2 Comments

                      B2B Account Executive

                      Saw this on twitter. Questions to ask hiring managers/recruiters: 1.What typical challenges can someone in this position expect to encounter in this role and within the company ? 2.Could you detail the key objectives that a new hire should prioritize in this position ? 3.Which specific skills are crucial to perform successfully in this job ? 4.How does the company evaluate performance & success in this role ? 5.From your perspective, what is the most appealing aspect of the comp

                      1
                      2 Comments

                      Senior Consultant

                      People who interviewed at JPMorgan Chase how long did it take for you to receive an offer after the final interview?

                      1
                      0 Comments

                      Glassdoor has 561 Highmark reviews submitted anonymously by Highmark employees. Read employee reviews and ratings on Glassdoor to decide if Highmark is right for you.