Hippo Reviews

Thank you for your review. We absolutely want to continue focusing on the values that are inherent to the culture of Hippo and to our acquisition business (The Data Shed). We have recently revised our values to bring together both these businesses around a single set of values; Human, Ambitious and Pragmatic. Helen Croft, Head of People Operations

Thank you for comments and sharing your view on the commitment of the team in Hippo. In relation to the points you raise in advice to management, we take any allegations of discrimination or harassment very seriously and as per our policies we do not tolerate inappropriate behaviour towards anyone. Where an incident is raised these are thoroughly investigated either internally or via a third party. Whilst we cannot comment on any specific case, if following a detailed investigation, disciplinary action is necessary and the outcome is gross misconduct, then an employee’s contract is terminated. We have requested that this post is reviewed by Glassdoor under the Glassdoor Community Guidelines regarding "Verifiable Facts". Helen Croft, Head of People Operations

It is great to read that feedback and all the positives aspects of working at Hippo. Our continued growth, as you point out, carries with it the challenges of maintaining our culture and ensuring that we bring in people to join the business with shared values. We will continue to focus on ensuring that we continuously improve our approach in this area and not to lose focus in this area - as you say we have great people in the business who can help us to do this. Helen Croft - Head of People Operations

We are sorry that you feel your expectations were not met during your time at Hippo. We have recently appointed a Head of Design (which includes Service Design and User Experience) to lead this community, provide additional guidance and support and drive this professional community forward. We are also in the process of rolling out further line manager training to provide increased support for our Hippos. We have introduced additional support on projects through our Delivery Partners who support both the quality of our deliveries and provide a further level of support for people when they are working on a project. As we continue to grow, we are conscious of how the organisation meets the varied expectations of the growing number of Hippos, both existing and new, and recognise this as a challenge for us to continually be cognisant of. Helen Croft, Head of People Operations.

We're sorry to hear you feel that way. In addition to company-wide feedback tools and informal routes, the management team has an open-door to discuss any Hippo concerns. If you'd like to discuss further please speak contact us at feedback@hippodigital.co.uk or you can contact anyone on the management team who you would feel comfortable to talk to. Helen Croft, Head of People Operations

Thank you for your feedback. We’re sorry that you feel this way about Hippo. Our stated strategy has always included maintaining a sustainable growth rate (which has been consistent throughout our 7 years of existence), fulfilling customer contracts to a high standard and delivering full services (end-to-end) using multidisciplinary teams. Since our investment in 2021 we have introduced our flexible benefits programme, created the Hippo Academy, enhanced our maternity pay, opened an Electric Car Scheme and provided employees with two volunteer days per year, all of which have been made possible through investment and our continued business growth. We have recently invested in a full time Diversity, Inclusion & Belong and Responsible Business Advisor in the business to drive forward our DI&B agenda and deliver the strategy. If you would like to chat through any of your concerns in more detail please contact us at feedback@hippodigital.co.uk. Helen Croft, Head of People Operations.

Thank you for your feedback and sharing the things you enjoy about working at Hippo. Our growth plans are very much driven by us, rather than by our investment partner. In the 7 years of Hippo, we have seen an average of 30% year on year growth. These plans have been delivered through a combination of steady organic growth alongside two acquisitions. As we have become larger we have consciously provided more visibility to Hippos about our business plans in response to requests from our employees. As external environmental factors change (e.g. high inflation, pressure on client budgets etc.) these naturally affect the business, which ultimately require the management team to manage these impacts (on the business plan) resulting in an increased focus on business performance (which is a common business practice). The challenges of consultancy are to guide and advise our clients to achieve the outcomes they seek but to recognise that they are the ultimate decision maker so they may choose not to follow the advice of the consultants they partner with. This may sometimes mean that the approach we’re asked to follow is not our preferred one. One of our core values to having a human, people-centric approach therefore would encourage any Hippo to talk to us directly about any concerns they may have. Please feel free to approach anyone on the management team (who have an open door approach) or raise any issues via your line manager. Helen Croft, Head of People Operations