Found 49 of over 53 reviews
- Most Recent
- Highest Rating
- Lowest Rating
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Rapidly hiring risks losing the great culture, not everyone subscribes to the company values" (in 3 reviews)
- 5.023 Nov 2023Intermediate Business AnalystCurrent Employee, more than 1 yearManchester, England
Since starting at Hippo I've felt an unwavering support from all of my colleagues, which has been a big factor in my development.
Nothing to report of particular significanceHippo Response6d
Thank you for your review. We absolutely want to continue focusing on the values that are inherent to the culture of Hippo and to our acquisition business (The Data Shed). We have recently revised our values to bring together both these businesses around a single set of values; Human, Ambitious and Pragmatic. Helen Croft, Head of People Operations
- 3.022 Nov 2023Anonymous EmployeeCurrent Employee, more than 3 years
- People have always been great. you can always talk about random things on Slack/chat, and always find help immediately as soon as you post something. - Great variety of projects from a good range of clients
- As many have pointed out. The company feels much different from before. It feels like a lot of things just happen from top-down and do what we are told to do. This largely comes from the sudden growth of the company. This kind of lost the Hippo magic used to have of family vibe to just another big company feeling. - I wish there were better benefits, not to say it is not good but things like bonuses based on performance. Which will encourage better work - In a sense seeing Hippo grow from around 50 to 300 + was a great journey to be with but it felt like from being part of the main character to extras.2Hippo Response6d
Thank you for being on the journey with us from when we were a much smaller business to a team of nearly 400 now. You are right that things have changed along the way as we have grown into new locations, established new professions and looked to expand our client offerings. We work to keep hold of the things that we hold dear - like the openness and approachability, support for colleagues and alignment to our values. We hope that Hippos will continue to engage across the business to continue to make Hippo a great place to work and help shape the business as we continue on our growth journey. Helen Croft, Head of People Operations
- 1.024 Nov 2023Anonymous EmployeeFormer Employee, more than 1 yearLeeds, England
Nice employees - one strength at Hippo is the presence of a considerable number of employees who genuinely mean well and demonstrate a sincere commitment to the work they are doing.
The negatives at Hippo significantly overshadow any potential pros: Lack of Accountability - despite Hippo’s claims of empathy and selflessness, there is a notable lack of accountability at the top levels. Issues are often deflected rather than addressed, leading to a sense of frustration and helplessness among employees. A Culture of Blame –Hippo has fostered a culture where employees feel unsafe speaking up or taking risks. This atmosphere leads to a self-preservation mindset, with individuals more focused on protecting themselves and finding scapegoats. Influence of Senior Leaders - many senior leaders, seemingly aligned with investor interests, prioritise outward success over internal well-being. This has resulted in a disconnect between the company's public image and the reality of the workplace. Sexism in the Workplace - serious concern is the company's dismissive response to allegations of sexism and harassment. The mishandling of a thorough HR investigation, where women were doubted, subjected to countermeasures, and even quietly dismissed, reflects a troubling lack of commitment to a safe and inclusive workplace. Such a response not only fails those who were asked to participate in the investigation but perpetuates a toxic culture where serious issues are downplayed rather than appropriately addressed.8Hippo Response6d
Thank you for comments and sharing your view on the commitment of the team in Hippo. In relation to the points you raise in advice to management, we take any allegations of discrimination or harassment very seriously and as per our policies we do not tolerate inappropriate behaviour towards anyone. Where an incident is raised these are thoroughly investigated either internally or via a third party. Whilst we cannot comment on any specific case, if following a detailed investigation, disciplinary action is necessary and the outcome is gross misconduct, then an employee’s contract is terminated. We have requested that this post is reviewed by Glassdoor under the Glassdoor Community Guidelines regarding "Verifiable Facts". Helen Croft, Head of People Operations
- 5.03 Nov 2023Anonymous EmployeeCurrent Employee, more than 1 year
- Genuinely lovely people to work with. - Lots of passion from consultants on their projects to solve problems for end users. - Company growth presents lots of opportunities to contribute to various areas of the business and communities within Hippo. - Diverse projects spanning a variety of Gov /public sector, NHS and some very unique private sector projects. - Variety across projects with a blend of strong UCD work, interesting data projects and meaningful service delivery.
Just the typical growing pains but nothing major.Hippo Response6d
Thank you for your review and for sharing your thoughts on the diverse nature of the work Hippos can find themselves doing and that Hippos are such lovely people! Helen Croft, Head of People Operations
- 5.018 Sept 2023Anonymous EmployeeCurrent Employee, more than 1 year
- Kind, caring people with strong values - Get to work with many capable experts - Executives are empathetic, approachable, and down to earth - The leaders really do follow the company's values and principles, leading by example - Work-life balance is respected - Flexibility, such as school runs for parents - Pay bands are transparent, publicly available - Fast growth, many opportunities and sense of progress - Useful benefits - Bonuses, gifts, and nice gestures for everyone when the company does well
- As with all consultancies, experience vary a lot depending on project - Fast growth results in frequent uncoordinated changes - Rapidly hiring risks losing the great culture, not everyone subscribes to the company valuesHippo Response3mo
It is great to read that feedback and all the positives aspects of working at Hippo. Our continued growth, as you point out, carries with it the challenges of maintaining our culture and ensuring that we bring in people to join the business with shared values. We will continue to focus on ensuring that we continuously improve our approach in this area and not to lose focus in this area - as you say we have great people in the business who can help us to do this. Helen Croft - Head of People Operations
- 1.024 Oct 2023intermediate UX DesignerFormer Employee, more than 1 yearLeeds, England
Lots of autonomy and independence, this will be perfect for some people but it’s not ideal for those who want more guidance and support (which will happen when people join a consultancy rather than freelance independently). There’s a bunch of passionate and talented individuals within Hippo but, it’s a shame they’re not valued by those in charge and actively involved in the company’s growth and development, as well as client work.
Where to begin! I joined Hippo under the impression it was a User Centred Design focused consultancy that cared about its employees as well as the work (both for the company internally and for clients). Unfortunately, it has slowly gotten worse and there is little-to-no care or support for employees at Hippo, unless they’re in the original members’ cliques or deliver above and beyond for clients, whenever the client wants something. There are almost no active professional communities from my experience as a User Experience Designer. Most times, you’d be convinced you worked as a sole freelancer without the support of an agency/consultancy around you! As the company has grown (way too quickly and without a transparent and employee-involved plan) Hippo has not kept up to speed with the care, support and development opportunities for employees at Hippo that are necessary when a company grows at the scale and speed that Hippo has done. Leadership seem to think they can continue the actions and behaviours that they did when Hippo was a smaller start-up. It’s not professional to have memes as your display picture when you’re on the board/in a leadership position; it’s unprofessional and will confuse new starters who aren’t in the same geographic office location. There is no consideration, let alone choice as to what client work you’re placed to work on. Mental health support is mostly a facade and despite a good number of mental health first aiders around the company, line managers have no training to support employees which is incredibly disappointing.15Hippo Response2mo
We are sorry that you feel your expectations were not met during your time at Hippo. We have recently appointed a Head of Design (which includes Service Design and User Experience) to lead this community, provide additional guidance and support and drive this professional community forward. We are also in the process of rolling out further line manager training to provide increased support for our Hippos. We have introduced additional support on projects through our Delivery Partners who support both the quality of our deliveries and provide a further level of support for people when they are working on a project. As we continue to grow, we are conscious of how the organisation meets the varied expectations of the growing number of Hippos, both existing and new, and recognise this as a challenge for us to continually be cognisant of. Helen Croft, Head of People Operations.
- 1.020 Oct 2023Anonymous EmployeeFormer Employee, more than 1 year
There are some genuinely nice people and the projects can be quite varied
Hippo was a great place to work; it's now not, but lots of people are in the EMI share scheme and waiting for the sale so they can be financially rewarded and then leave the sinking ship, and it's obvious. Which is a shame as it was a good place to be, and they did good work. The sold their soul and forgot the UCD roots.9Hippo Response2mo
Thank you for your review and sharing what you enjoy about Hippo but we’re sorry to hear your negative perceptions of the business. Our commitment to UCD remains as strong as ever and still remains a large part of our business. We have grown and diversified over the last two years, including through our acquisition of The Data Shed in March 2023. This has enabled us to provide a wider range of services to meet the increasing demands of our clients and the wider market. Helen Croft - Head of People Operations
- 3.029 Sept 2023EngineerCurrent Employee, more than 1 year
Choices of flexible benefits, remote working
All decisions in the company are tailored to investors. They make big deals about people joining and birthdays then they quietly fire people without saying a word.9Hippo Response3mo
We're sorry to hear you feel that way. In addition to company-wide feedback tools and informal routes, the management team has an open-door to discuss any Hippo concerns. If you'd like to discuss further please speak contact us at firstname.lastname@example.org or you can contact anyone on the management team who you would feel comfortable to talk to. Helen Croft, Head of People Operations
- 1.021 Aug 2023Anonymous EmployeeFormer Employee, more than 1 year
Varied projects with big names in Public Sector
Only focus on fulfilling contracts means internal work is neglected leaving you feel like a solo consultant. Performative action done around Diversity and Inclusion to win new contract work. Hippo is no longer a User Centered Design company and takes contracts on where many will be run poorly and against UCD principles just to get money in. Leadership seems to be at the mercy of investors and many decisions are made to grow the company without appropriate internal investment. In short, Hippo used to be a good place to work but when they took investment they have grown too quickly and now aspire to be like companies like Deloitte rather than keeping a reasonable size and looking after their consultants needs.9Hippo Response3mo
Thank you for your feedback. We’re sorry that you feel this way about Hippo. Our stated strategy has always included maintaining a sustainable growth rate (which has been consistent throughout our 7 years of existence), fulfilling customer contracts to a high standard and delivering full services (end-to-end) using multidisciplinary teams. Since our investment in 2021 we have introduced our flexible benefits programme, created the Hippo Academy, enhanced our maternity pay, opened an Electric Car Scheme and provided employees with two volunteer days per year, all of which have been made possible through investment and our continued business growth. We have recently invested in a full time Diversity, Inclusion & Belong and Responsible Business Advisor in the business to drive forward our DI&B agenda and deliver the strategy. If you would like to chat through any of your concerns in more detail please contact us at email@example.com. Helen Croft, Head of People Operations.
- 1.03 Oct 2023Product OwnerCurrent Employee, more than 1 year
Some nice people, flexible working and good benefits
Same as a lot of the reviews recently. The company is working for the investors and growing as much as possible without due care. UCD has gone out the window and feels a lot more like an agency than a consultancy, doing whatever the client wants as long as it brings in the money.14Hippo Response3mo
Thank you for your feedback and sharing the things you enjoy about working at Hippo. Our growth plans are very much driven by us, rather than by our investment partner. In the 7 years of Hippo, we have seen an average of 30% year on year growth. These plans have been delivered through a combination of steady organic growth alongside two acquisitions. As we have become larger we have consciously provided more visibility to Hippos about our business plans in response to requests from our employees. As external environmental factors change (e.g. high inflation, pressure on client budgets etc.) these naturally affect the business, which ultimately require the management team to manage these impacts (on the business plan) resulting in an increased focus on business performance (which is a common business practice). The challenges of consultancy are to guide and advise our clients to achieve the outcomes they seek but to recognise that they are the ultimate decision maker so they may choose not to follow the advice of the consultants they partner with. This may sometimes mean that the approach we’re asked to follow is not our preferred one. One of our core values to having a human, people-centric approach therefore would encourage any Hippo to talk to us directly about any concerns they may have. Please feel free to approach anyone on the management team (who have an open door approach) or raise any issues via your line manager. Helen Croft, Head of People Operations
Hippo Reviews FAQs
Hippo has an overall rating of 3.8 out of 5, based on over 53 reviews left anonymously by employees. 68% of employees would recommend working at Hippo to a friend and 71% have a positive outlook for the business. This rating has decreased by -15% over the last 12 months.
68% of Hippo employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hippo 4.1 out of 5 for work life balance, 4.0 for culture and values and 4.2 for career opportunities.