No real leadership, company direction is driven by VC investors using the CEO to deliver all the messages. CEO really doesn't have any ideas or opinions but is used to enforce rules.
Huge office culture, if you hit the office 5 days you'll be a favourite, irrespective of ability. They really drank the presentism coolaid here - office = performance..... some team members do work remotely but they have mastered keeping their heads down. This is mostly driven by the investor who also has a financial interest in the office space.
Toxic and constrained culture led from the investor - Innovative and successful business model where VC recycles investment back into their own offshore india centre and 'sister' companies - keeps staffing costs lower but perhaps less efficient so less gets achieved and they're further from customers.
Pay below market rates - defended with either the 'options' argument or 'fast-paced' development. To be fair they aren't making enough profit and this is used to hold back pay. The options are pointless. 0.1% of 0 is still 0.
Little investment in learning and development for individuals, what they do offer is provided by 'group' companies so that cash doesn't leave the VC - ironic considering they expect customers to believe buying external adds value......
'Product' function is a mess - really poor product leadership and management that is essentially just organising tickets and distributing work whilst trying to build their own profile.....To begin the jounrney of improving the individuals involved might be more accepting of their limited understanding, the company needs to invest in decent external training/guidance!