Pros
- local - fair salary, steady income - hired me relatively fresh out of college - did their best to improve and adapt to industry changes and to management changes - came back strong after post-COVID challenges - great network (locally); very interesting clients - a lot to learn and work on of varying IT specialties - open minded and patient - down to Earth and trustworthy people - open to discuss office hours (including remote) - open to allot for personal time or situations as they arose
Cons
- post-COVID and other varying industry changes hit the company hard; was a bit difficult with the workload for a time, it also affected chain of command and due process when/where it was necessary - frequent unpaid overtime due to work necessity of meeting client expectations - ok benefits - limited PTO - occasionally a bit hectic; especially during emergencies or outages (but that comes with the business) - customer service can sometimes (or always) suck, despite one's best efforts to deliver good communication; comes down to how well you build relationships with clients - in my personal experience, if we had more hands on deck my job would've been more manageable and less stressful
