Interact Reviews

Thanks for taking the time to give us this detailed feedback – it’s tough to read, but extremely useful to help us reflect on where we needed to improve at that point in time. With that said, since the time that you wrote this review we’ve made significant changes to our Engineering processes, team structure, and technical direction – all of which directly address the concerns raised here. We’re now collaborating with more and more teams across the business to define and refine requirements, creating tight, iterative feedback loops for implementations, and are paying down our technical debt. The feedback we’ve had from the team on these changes has been fantastic – we’re now actively fostering an environment of trust, accountability, and excellence across the whole department and the results (both in terms of quality delivered, and team-member satisfaction) speak for themselves. Thanks again for taking the time to write your feedback - we really appreciate it!