John Hancock Reviews | Glassdoor.co.uk

John Hancock Reviews

Updated 6 Feb 2020

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3.5
67%
Recommend to a Friend
84%
Approve of CEO
John Hancock President and CEO Marianne Harrison
Marianne Harrison
70 Ratings
Pros
Cons
More Pros and Cons
  1. "Charity Superstar!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at John Hancock full-time for more than 5 years

    Pros

    I am very proud of all the company does for the community and charity. Most people who work here are great to work with!

    Cons

    Outdated technology. Too many legacy systems.

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    John Hancock2020-01-31
  2. "Big company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Director in Houston, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at John Hancock full-time for more than 10 years

    Pros

    Good steady job with smart people

    Cons

    Big company so not a lot of influence

    John Hancock2020-02-06
  3. "Solid Company with Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Project Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at John Hancock full-time for more than 10 years

    Pros

    Location, Location, Location. In Back Bay Boston near Mass Pike, commuter rail and two rail lines. Solid pay and great benefits

    Cons

    Long business legacy preventing full revamp of IT. Struggling to get to newest technology, ongoing shake ups have employees uneasy

    John Hancock2020-01-22
  4. "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Senior Business Analyst in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at John Hancock full-time for more than 10 years

    Pros

    Work from home one day a week

    Cons

    Agile work space makes it hard to concentrate

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    John Hancock2020-01-29
  5. "Worker Friendly Coroporate Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Technology Supporter in Boston, MA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at John Hancock full-time for more than 10 years

    Pros

    The corporate culture is very worker friendly because of the parent Canadian company, Manulife.

    Cons

    They are offshoring IT jobs at an increasing rate.

    John Hancock2020-01-12
  6. "Good Starter Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Account Manager in Toronto, ON
    No Opinion of CEO

    I worked at John Hancock full-time for more than 5 years

    Pros

    - A lot of management support - Solid training program - Great people to work with - Lots of opportunities to get involved

    Cons

    - Don't get paid overtime unless it's specifically outlined in your contract. Management's answer to the large amount of overtime that some departments work is "that it's not encouraged".

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    John Hancock2020-01-03
  7. "Awesome Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at John Hancock full-time for less than a year

    Pros

    Great pay. Great family life balance. Paid time off. Meaningful work. Great co-workers. Awesome benefits. Training is thorough. Everyone is helpful.

    Cons

    It's a lot to learn at one time :)

    John Hancock2019-12-28
  8. "RPS Disaster"

    StarStarStarStarStar
     in Boston, MA

    I worked at John Hancock

    Pros

    Brand Perceived market share Job opportunities abroad

    Cons

    John Hancock RPS has gone through so many changes in the past 36 months that it’s an unrecognizable company. Most legacy senior management has left or “retired”. Hard working and qualified managers were fired under Re-org and replaced by unqualified outsiders who all had connections to New York life. Service teams (CSM, new business and RMs) are completely entitled. They are being fed a “Not my job” mentality by their management. Sales Management is micro managing. Product is so far behind its competitors. Most plans are being serviced in the Philippines by reps who can only understand partial English . The Canadian service teams are lazy and think the clients work for them. The US based RMs think they deserve 6 figures just by breathing. By the end of my tenure at JH was embarrassed to be associated with the company.

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    John Hancock2020-01-30
  9. Helpful (2)

    "IT Is Behind the Times And Filled with Job Clingers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Program Manager in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at John Hancock full-time for more than 8 years

    Pros

    -Does a ton of work in the community, e.g. volunteer and marathon -Trying to modernize -Flexible work environment/WFH -Decent Location

    Cons

    -IT folk are unhappy, has bad survey results year after year but Senior Management Does Nothing to Fix the problems -IT Job clingers are not challenged and are just a drain on the company -People whom have been at JH forever ruin Manulife -Constant IT re-orgs -IT is treated poorly by the business -IT leaders are not technical or current at all so there is nothing to learn from them, all have been there since 1999 -Constant mixed messages across company -"agile"working space is horrifying, the company is too boring to be agile -Healthcare Plan is awful

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    John Hancock2020-01-24
  10. Helpful (1)

    "Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Proposal Writer in Westwood, MA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at John Hancock full-time for more than 5 years

    Pros

    Work from home Flexible hours Tuition reimbursement Growth & development Decent healthcare package Matching 401(k) Large company with many opportunities for training and transfer

    Cons

    Flexible hours, yes, but you will work long hours, including nights and weekends: Be prepared to pick up the slack for unproductive colleagues, including your manager, because their weak work ethic and toxic behavior will not be addressed beyond an initial slap on the wrist. Some of the sales staff can be overly aggressive and inappropriate, with no respect for boundaries or your time. Favoritism is rampant: If you have a strong work ethic and are not liked for whatever reason, there is a chance you will be targeted, despite working harder than others. Example: They hired a manager to oversee the team; he never learned the products, never learned how to create a proposal on his own, openly spoke ill of subordinates to other subordinates, and couldn't even do the one job he was apparently hired to do, which was assigning work. He missed dates, blamed others for his mistakes, etc. Basically, he was unprofessional in every way. However, he was popular with certain people due to his ability to stand in the middle of a room and entertain, so his inexcusable behavior was tolerated by many. Salary is far below industry standard

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    John Hancock2019-12-19

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