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Language International

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Language International Reviews

3.0

32% would recommend to a friend

(14 total reviews)

Karen Ong

30% approve of CEO

25% positive business outlook

Reviews by job title

14 reviews
1.0
20 Jul 2014

Not a good place to work!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Good location - Snacks are provided - Diverse team - Management is often absent (the company actually runs better when they are out of the office)

Cons

- Low compensation - Management is absent and overpaid - Boring tasks and no room for growth - It is not a fun place to work - Lots of unpaid interns to cut costs - High employee turnover

avatar
Language International Response
11y
Thank you so much for taking the time to write a review. I was disappointed to hear that your experience at Language International was not very positive. I'm sorry to hear your compensation was lower than what you were looking for. As a relatively small start-up, Language International unfortunately has limited funds. It's also worth noting that we are always totally clear about what your compensation will be when making a job offer so that you can take that factor into consideration when deciding where to work. I understand that you didn't feel that you got the chance to interact often enough with the management team. Karen and Michael, our co-founders, do travel abroad from time to time. Language International is a global company with offices in Boston, Berlin, and Krakow. They spend the majority of their time in the Boston office (they live in Cambridge). One of the cool things about working in the Boston office is that the co-founders (who are also the CEO and CFO) are constantly available and accessible. At all Language International offices, everyone works in one big room, so there are no office walls separating people (there aren't even cubicles!). You'd be hard-pressed to find a company where the leadership team was more accessible. Even while traveling, they are always happy and eager to consider suggestions, answer questions, give advice, and just chat about whatever. One of the best features of my experience at Language International has been the constant accessibility of Michael and Karen; by working closely with the whole team, they really give us all great opportunities to learn from them. I’m also sorry to hear that you found your work boring. Certainly, no job is going to be exciting for every person, and some of the jobs we have available here might not be interesting to everyone. That’s why we allow every job applicant to experience the day-to-day tasks involved in their desired role as part of the interview process. We want to make sure that candidates get a clear, vivid sense of the work they’d be doing. I'm also sorry to hear that you didn't enjoy the office culture. I understand that no office culture is going to be a perfect fit for everyone. Personally, I've always loved it. I've always thought that people here are fun, outgoing, friendly, smart, and hugely diverse. We have staff from all around the world, with all sorts of interesting backgrounds, as you might expect at an international study abroad company. When I joined the company as an intern a couple years back, I was welcomed gregariously by the whole team. When I came back to Language International after graduating from college, I once again found myself a member of a team of really fun, interesting people. Everyone holds a high standard for their own work, but the atmosphere is laid-back and upbeat. I encourage potential job applicants to come by our office to experience the vibe for themselves! I want to address your concern about unpaid internships. Lean start-ups often have to make hard decisions about money, but this is one that I feel quite strongly about. Two summers ago, I was an intern at Language International. The internship was incredible: I picked up a ton of business development and project management skills and learned a lot about the study abroad industry in a short period of time. The internship was unpaid, but it was by far the most valuable in terms of skills and experience gained. I’m a strong believer in the value of these internships for interns. Of course, an unpaid internship is not a good fit for everyone. However, for those who are looking for a really excellent professional development experience, I cannot recommend our internships highly enough. You also expressed concern over the turnover rate. Language International has been very successful at retaining talented folks that are able to perform at a high level. However, you're right -- at one point, our turnover was higher than we would have liked. If you worked at the Boston during a specific recent time period, you would have seen 3 people leave Language International within 5 months. I'll share the reasons for employee departures during that time. They were as follows: one person got married and relocated elsewhere to move in with her husband; one person realized that she really wanted to work in the nonprofit sector; and the third person had to leave the country because his visa expired. It was a sad time because a chunk of the team left within a short period. However, I'm happy to say that our overall turnover rate is far lower than the average start-up at our stage. If you have other advice or feedback, I encourage you to email me so we can discuss. I want to make Language International an even more amazing place to work and am always eager for suggestions. Thanks, Jesse Gildesgame Project Manager Language International
1.0
29 Aug 2019

Worst job I ever had

Recommend
CEO approval
Business outlook

Pros

Can't really think of anything other than location. They say free food but it's actually always the same simple things to make sandwich, and most likely to be all finished by Wed/Thu.

Cons

Don't be fooled by the nice text and smily photos on the application page, it's not like that at all. Student Advisor is a cute name for Telemarketing Operator, which is the actual position. No perspective of career development or any kind of growth within the company. No workshops or any other facilities are offered. The environment is kinda depressing. The team is exhausted and it's such a shame because there are some pretty interesting and skilled people there, whose creativity and motivation are just being undermined by this repetitive and dull job, not to mention the demands and pressure over everybody's heads. Some don't even care anymore and complain in front of whoever might be around. The Thursdays meetings are a pain. You are supposed to celebrate the increase of sales - that is, the company is making way more money, you are overworked and making not a single penny more. They use an app to monitor your activity on the computer and it takes screenshots every 10 minutes. It's an app developed for remote freelance workers, not for office. We are already in there, what else do you want? Accompany us to the toilet as well? Doesn't matter if you are part time or full time, you are expected to finish all tasks for that day and if it wasn't possible during your shift, you are expected to work over hours. There is no transparency whatsoever when it comes to these extra hours and the payment on it. There is no transparency on anything, to be frank. I never felt trust for them. And it's that kind of leadership that when you ask for some information (which is totally your right), the vibe you get is like you are begging for a favor. The leadership is actually nothing to look up to... not inspiring, not friendly, not willing to share. Can't think of anything I actually learned from them. I had a lawyer friend take a look at the contract and she was shocked. She said they are working on the verge of the German law, giving the least possible and taking the most possible. It's the kind of company that undervalues work force and therefore contributes to scrap the market for everybody, lowering salaries and making lame working conditions normal. I wish they left, nor Germany nor Europe is the place for Language International, that’s not what we want to foster here in terms of society or economic values. Unless you are desperate, wait and look a bit more for a better opportunity. I guarantee you deserve better. And once you are there, don’t stop looking and change asap.

1.0
20 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Nice location. Free fruits and coffee

Cons

Other than the experience and confidence you build speaking to customers, nothing you learn in this job is of any use. They have their own custom CRM, and they require you to learn a long list custom, elaborate keyboard shortcuts they created to make you operate faster. You are not allowed to do anything differently - once I got yelled at for using mouse right-click to copy instead of ctrl+c. A software is used to Monitor your screen and take screenshots every few minutes. You need to log every time you leave the computer - you even have a timer for using the bathroom. The salary back when I was there was appallingly low:1600€. Seeing how LI's business model is, it feels to me like treating employees this way is the only way for them to be profitable. If you are desperate, please think twice before joining. If you got the chance to have an interview here, then you are probably skilled enough to find something better somewhere else.

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Glassdoor has 18 Language International reviews submitted anonymously by Language International employees. Read employee reviews and ratings on Glassdoor to decide if Language International is right for you.