Legal Ombudsman Reviews | Glassdoor.co.uk

Legal Ombudsman Reviews

Updated 19 Jul 2019

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Found 29 reviews

1.8
StarStarStarStarStar
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18%
Recommend to a Friend
Rebecca Marsh
0 Ratings
  1. "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Birmingham, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Legal Ombudsman full-time for less than a year

    Pros

    This is a friendly place to work. Excellent induction procedure with ongoing training and courses as required. Flexible working hours, parking on site, and excellent pension plan are part of the competitive package. There are designated members of staff that you can approach if you are feeling a bit stressed or just want a confidential chat without going to your Line Manager or HR. Office is located right next to canal...

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    Cons

    There can be an element of micro managing in some departments and some do try to take advantage of the flexible working conditions to the detriment of others.

    Advice to Management

    I’ve noticed that even though departmental one to one’s are highlighted as part of the ongoing induction process, they don’t always take place. Therefore, HR should ensure that these are recorded formally.

    Legal Ombudsman2019-07-19
  2. Helpful (6)

    "Some good points......but!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Investigator in Birmingham, England
    Doesn't Recommend
    Negative Outlook

    I worked at Legal Ombudsman full-time for less than a year

    Pros

    Nice office, good location, some good people

    Cons

    After a long career in public service I was shocked to find the level of bureaucracy and micro management there. So little is achieved and waiting lists are so long as a result. Far too many managers and team leaders having pointless meetings and changing procedures almost daily on a whim.

    Advice to Management

    Trust your staff.....you chose them. Reduce managers and streamline your processes. I lasted 6 months here and I know you are losing good people at a rate that is causing detriment to the core business.

    Legal Ombudsman2019-05-20
  3. Helpful (2)

    "Friendly and Flexible Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Legal Ombudsman full-time for more than 3 years

    Pros

    Modern technology; flexible working; friendly and expert people; decent salaries; good rewards scheme

    Cons

    pension and annual leave not as good as other public sector employers

    Advice to Management

    Keep up with the changes and improvements, and don't fear tackling poor performance and those resistant to change. There are far too many people here who want to do things in their way and at their speed. Consistency and pace is vital to providing a good public service.

    Legal Ombudsman2019-03-27
  4. Helpful (6)

    "Awful...awful awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Investigator 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Legal Ombudsman full-time for more than a year

    Pros

    Can't think of any...a lot of the staff are lovely but they're under so much pressure these days that most of them are constantly low or signed off sick with stress.

    Cons

    Everything about this organisation is awful. I find it interesting that the negative reviews are all labelled as being written by investigators (the people who do the bulk of the work), yet all of the positive reviews are written by "anon" employees. Clearly, these reviews are written by team leaders/management. I'm sure my experience would have been very different if I was in management too. You get to swan around making...

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    Advice to Management

    Why bother? They don't take advice from anyone.

    Legal Ombudsman2019-04-05
  5. Helpful (5)

    "Moving in the right direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Legal Ombudsman full-time for more than 8 years

    Pros

    Flexible working including being able to work from home. Great people - everyone is friendly and happy to help. Interesting variety of work which means I have gained experience and knowledge in a wide range of topics. No day is the same. The salary and pension etc is good. I feel listened to when I raise any issues or concerns.

    Cons

    There have been a lot of changes and these haven’t always been managed or communicated as well as they could have been. I am sure that the changes are going to improve things in the long run but it is hard going sometimes which impacts on morale. Expectations from senior managers is high without always understanding the pressures being faced by individuals. Month end always feels like a panic and a rush to meet targets.

    Advice to Management

    Communication is key - if people understand why you are doing the things you are doing, they’re much more likely to buy into it and come along with you rather than pushing back.

    Legal Ombudsman2019-02-11
  6. Helpful (9)

    "If only minus stars was an option..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Investigator in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Legal Ombudsman full-time for more than 3 years

    Pros

    Some great colleagues. Flexible working.

    Cons

    I wouldn't even know where to start. Yes there's great colleagues, but anyone from the wider leadership team and above is useless. Communication is nonexistent. Stevie Wonder would have better luck talking to someone who only communicates in sign language. The pressure that is put on investigators is ridiculous. You don't have time to do the actual work for the amount of spreadsheets and micro managing that goes...

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    Advice to Management

    Go. Just leave. Every single one. You do not listen to what the actual workers say, you're good at pretending you do, but then you do your own thing anyway.

    Legal Ombudsman2019-03-23
  7. Helpful (6)

    "The whole thing's daft, I don't know why, You have to laugh, Or else you'd cry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investigator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Legal Ombudsman full-time for more than 3 years

    Pros

    flexible working working from home although this is one of the sticks they use to beat you with and try and take off you if they feel you're not performing

    Cons

    modernisation. this is what the Legal Ombudsman has gone through over the last couple of years. The Legal Ombudsman definition of 'modernisation' includes a new file management system which doesn't have the capacity to produce stats meaning each investigator has to forecast closures and stats themselves. Management also took it upon themselves to get rid of the assessment centre so investigators could have cases...

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    Advice to Management

    Listen to staff and admit when an idea hasn't worked and ask advice from the people who are actually doing the work. Stop the bullying culture and accept that you can't deal with each case in the exact same way. We are providing an awful service by following these new ways of working. Stop fudging figures to the board. The board should come and talk to investigators if they want to know the reality of the situation.

    Legal Ombudsman2019-03-18
  8. Helpful (7)

    "Modern day salvery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Investigator in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Legal Ombudsman full-time for more than 3 years

    Pros

    Parking for the chosen few flexible working

    Cons

    Th e chair the board and the chief Ombudsman living in the dark ages. Employees put under so much pressure even the strong eventually break. Sales driven type of environment with no juicy bonuses to attract staff. All staff have more and more work piled on them when staff leave which ever department you work in. Some upper management are bullies who think they are better than everyone Legal Ombudsman need to start...

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    Advice to Management

    Give staff space to breath stop the bullyish behaviour- BACK OFF your staff are not happy and it is your fault

    Legal Ombudsman2019-03-08
  9. Helpful (10)

    "Not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Legal Ombudsman full-time for more than a year

    Pros

    Flexible working hours for part time/full time staff

    Cons

    Micromanagement Unreleastic case loads Unreleastic closure targets Inconsistency No staff moral No careers opportunities for progress Job role does not match the job description. High stresss levels High turn over of staff No further benefits besides flexible working Lack of recognition

    Advice to Management

    Stop micromanaging staff - leave staff to do their own job Improve staff moral beause a huge percentage of staff do Not want to be there.

    Legal Ombudsman2019-03-02
  10. Helpful (6)

    "Falling apart, staff leaving regularly!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investigator in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Legal Ombudsman full-time for more than a year

    Pros

    There are some great things about working here, but very few. You can work flexible hours and start between 7-9pm. If you need to take time out in the day to for example pick up the kids from school, you can break up your day easily. The general staff, investigators and some of the management are very helpful and always willing to support you. The staff truly care about the providing the best possible service and a realistic...

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    Cons

    The list is endless, much of which previous reviews have covered. The senior management in this place is terrible, if not a joke! Changes are almost never communicated to staff properly, just an email or message via your team leaders that you must start following this process from now and staff are left to it. An unrealistic target has been agreed by senior management with the board last year; now that it is...

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    Advice to Management

    Read the Con's and learn from them. Respect your staff, trust them (as you have many EXCELLENT investigators) without whom your organisation would collapse. As someone once said "The biggest concern for any organisation should be when their most passionate people become quite"... something to think about!

    Legal Ombudsman2019-02-13
Found 29 reviews