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London Underground Reviews

Updated 26 March 2017
80 reviews

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Full-time Part-time

3.9
Star Star Star Star Star
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London Underground Commissioner Mike Brown
Mike Brown
40 Ratings

80 Employee Reviews

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Pros
  • Conditions are very good,Free travel pass for you and anyone that lives at the same address as you (in 16 reviews)

  • The company has good Job security (in 7 reviews)

Cons
  • shift work is much harder as you get older (in 12 reviews)

  • You become a hate figure every time there is a strike and have frequent abuse from customers (in 3 reviews)

More Pros and Cons

  1. "Station Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Station Supervisor in London, England
    Former Employee - Station Supervisor in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at London Underground (More than 10 years)

    Pros

    Holidays and benefits
    Salary
    Teamwork
    Free Uniform
    Free Travel

    Cons

    Extreme shifts
    Working bank holidays and weekends
    Weak management
    Abuse from customers
    Working long hours

    Advice to Management

    Get to know frontline staff better


  2. "No clear leadership or vision to progress with or develop existing staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructor Operator in London, England
    Current Employee - Instructor Operator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Travel benefits within London on TfL (and some National Rail) services plus final salary pension and online benefits/cash back scheme. Depending on department/location, annual leave entitlement is available.

    The company seeks to hire existing staff for promotion within front-line operational roles, before advertising the roles externally.

    Cons

    Morale within front-line railway operations is average to low as a result of 2-3 years of poor leadership/management at a senior/Managing Director level, especially as a result of the 'Fit for Future Stations' business remodelling.

    Unless already in a management grade/band, or a former trainee through the Graduate Scheme, local line management/HR is generally disinterested in further professional development of staff i.e. educational sponsorship for professional courses.

    Promotion does not take into account previous track record (i.e. attendance at work, Performance & Development reviews, or Competence Management System plan).

    Advice to Management

    The Competence Management System and Performance Development reviews are now nothing more than paper-filling exercises as they are not looked at or taken into consideration by HR when applying for an internal vacancy. This must be changed.

    Management should seek to employ managers that are not keen to ride roughshod over positive dialogue/feedback from staff, and this includes consultation with Trade Union representatives.


  3. "Admin assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time

    Pros

    Safe job with small chance of compulsory redundancy

    Cons

    Pay disparity through outdated systems


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  5. "decent."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time

    Pros

    free travel
    good hours
    good place to work assuming that you work with good colleagues.

    Cons

    working on some stations can be difficult, tough.
    some of the customers are vile and this can ruin your day.

    Advice to Management

    nothing really....you cant change the way rude customers behave.


  6. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    people, the hours and pay

    Cons

    not much to say For cons

    Advice to Management

    listen to staff more


  7. "Great company to work for - if you are at the right department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at London Underground (More than 8 years)

    Pros

    Many projects to keep things fresh and a lot to learn from the rich heritage. Many many knowledgeable Engineers to learn from. Good processes and governance in place. Fantastic benefits. Hardworking and decent people at the delivery and working level. Unions to negociate salaries and benefits below certain grade.

    Cons

    Like any government owned organisations, very bureaucratic at the managment level. Many highly paid people (both permanent employees and contractors) do not seem to be equipped to do their jobs at the appropriate level. But much of this depends on the department and the project you are allocated to.

    Advice to Management

    Promote competent people rather than the ones do the best bottom kissing.


  8. "London Underground"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DTSM in London, England
    Current Employee - DTSM in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The company has good Job security

    Cons

    The company possesses a Militant workforce


  9. "Great career for people with commitment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Excellent salary and conditions of service, with great career opportunities. Varied work and chances to develop, working with some very talented people.

    Cons

    You need to be able to work shift and weekend work. Customers can be demanding and the TU's are living in the past and need to accept change. Avoid joining a TU and being dragged into their pointless disputes.

    Advice to Management

    Be clear about the strategy for the future and determined to drive strategy without influence from TU's.


  10. "Good but micro managing now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in London, England
    Former Employee - Customer Service Assistant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at London Underground full-time (More than 10 years)

    Pros

    Conditions are very good,Free travel pass for you and anyone that lives at the same address as you.Good money,Pay rises.staff taxis from nearest stn to take you to where your location of work is,You may have to change cabs as they follow a certain route.Doesnt always work to your shift times though.Union wise I would suggest joining tssa if Stns and Aslef if you end up as a train driver,Or pick the union which the majority of your depot are in.Free uniform.If you have a problem with someone put a grievance so that you have a paper trail if it happens again.if you take a staff cab to work and it's late,You won't be held responsible.You will if it's night buses or your own way of getting to work.10 weeks holiday given in sections,You need to swap if you want different times off.10 weeks stns and 8 weeks trains,Trains do less hours.

    Cons

    Micro management,Higher paid grades looking down on you,Not all but it goes on.If your sick take at least 7 days off rather than 2 as you get the same item,Being a goody goody when it comes to attendance will not get you anywhere.Its better to have 6 months off straight if your ill,If you come in then your off then come in and your off,You won't get any thanks and it builds up items,So take it in bulk.Unfortunately lul had bought that procedure on themselves so don't fall foul to it,Just get your sick notes in and arrange ring back times,Make sure it's logged and ask for the log entry number.Any paperwork if because of attendance or anything make sure you have a copy and keep it in a file in order,You never know you might need it.Always take someone to meetings regarding problems,Just say it makes you feel more comfortable because you have no proof something has been said otherwise.If you ever go to a councillor at lul be careful what you tell them.Because they will say something,They are there to cover managers backs not yours,Even though it helps to talk.If it's that bad I'd also go through your own dr and tell them everything.If you find lost property its best to pick it up and hold it away from you so it doesn't look like you have put some in your pocket lol.Take it to Ss or drm and check together,You sign it's correct and you must take a receipt.Keep it with any lul stuff as I said you never know.Follow procedures all the time,If you hear something that seems wrong and your asked to do it,Refuse on the grounds of health and safety,Especially if your a train driver,The controller will blame you.Learn your procedures and stick by the book.Never get into an argument with a customer,If it gets out of hand ask control room to call Btp,Go to a place of safety or radio your supervisor to deal with it,They earn a lot more than you and are responsible for everyone on that stn,If they say otherwise report them.Make sure they or yourself does an Eirf and that the police come and interview you,Sometimes the supervisors can't be bothered,But if that person came back,Again you have no paper trail.So don't worry if a manager doesn't like it,Tough! The police know the trouble spots through these reports,If they don't get any they will think it's a good stn to work at with no trouble.Dont get involved in gossip but just have a laugh while working you should be happy at work,Still doing your job though.Overtime there is quite a lot,But some staff are like vultures and think they own it,They don't.So if you want to do some even at another event stn then put your name down and then the manager will choose and should swap it around next time.Its a good job,Just enjoy it.

    Advice to Management

    Most staff could do your jobs,So give your staff some gratitude and not hang off them all day,Obviously means your not busy.There are to many managers and a lot are lazy,Shouldn't be managers in the first place and don't always know your procedures.Iv seen managers panicking,Means you should leave your staff alone and let them deal with stuff you possibly can't.stop micro managing or talking down to people,Equality remember.Your a manager,Not God.


  11. "Good employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good salary and benefits

    Cons

    Ever changing shift work hours



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