London Underground Reviews | Glassdoor.co.uk

London Underground Reviews

Updated 6 May 2018
103 reviews

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3.9
StarStarStarStarStar
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Approve of CEO
London Underground Commissioner Mike Brown
Mike Brown
54 Ratings

103 Employee Reviews

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Pros
  • great place, laid back, lots of different people to work with, lots of cut aways, free travel, lots of annual leave to play with (in 20 reviews)

  • Depending on department/location, annual leave entitlement is available (in 7 reviews)

Cons
  • the shift work is tough, also some customers can be a complete nightmare (in 14 reviews)

  • You become a hate figure every time there is a strike and have frequent abuse from customers (in 4 reviews)

More Pros and Cons

  1. "Huge company, loads of different areas to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA1 - Customer Service Associate in London, England
    Current Employee - CSA1 - Customer Service Associate in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 3 years)

    Pros

    Free travel for you and a nominee, discounted health plans and benefit schemes.

    Cons

    Shift work and long weeks.


  2. "A former PCV BUS DRIVER WITH TFL"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Communicate well ,helpful, friendly,industrious ,12yrs.experience as driver dealing with passengers. Flexible with shift work.Healthy and fit.

    Cons

    Giving full satisfaction to passengers , offering a helping hand to vunerable & disable passengers. Good quality of service to all.

    Advice to Management

    To continue to train staff and develop their skills to be very professional and to support them.Also to involve staff in taking decisions that concern their job descriptions.

  3. "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSS
    Current Employee - CSS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at London Underground part-time

    Pros

    Free travel, pension, pay is competitive for shift work role, holidays

    Cons

    Glass ceilings in place for different people of different backgrounds. An organisation which discriminates people of different backgrounds to fill jobs. Once set numbers of different diverse backgrounds in that's it no more of that particular group required. Fact if you are White Male job opportunities are twice as easy as well once in applying for promotion is also easier as you are twice as likely to gain promotion even there own diversity report on equality and diversity also states this for 2020. Also once in reward and recognition is not recognised on an equal and fair basis. Those of white background are acknowledged for reward and recognition much easier than those of black, Asian and ethnic minorities. Also when given reward and recognition those of white background always are given higher levels of attainment than those of ethnic minorities as well as rewarded higher.

    Advice to Management

    Top board level managers keep insisting that they are trying to produce next generation of board level managers at Chief Executive level, however no real routes to entry and no real access routes for those of ethnic minority groups. People face glass ceilings in this company due to backgrounds, gender, disability, ethnicity, etc etc.


  4. "Mr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - London in London, England
    Former Employee - London in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at London Underground full-time (More than 10 years)

    Pros

    To be in contact with the customer and service providers

    Cons

    Been social and flexible

    Advice to Management

    Understanding and cooperative


  5. Helpful (1)

    "Very political company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at London Underground full-time

    Pros

    Diverse business routes so you can get job moves within the company.

    Cons

    Political environment. Loads of processes that are useful but sometimes not followed. Red tape. Lean processes need to be employed. Averse to change

    Advice to Management

    Six sigma would help to challenge the ways of working. Get rid of the dinosaurs


  6. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Career minded people get on well at LU, lots of support and training if you want it.

    Cons

    They want you to work on no budget and without any fun anymore and very long hours if required

    Advice to Management

    Trust those below you more, you will be surprised sometimes.


  7. "Customer service asistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Agent in Hounslow, England
    Current Employee - Retail Sales Agent in Hounslow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 5 years)

    Pros

    A high developed, company with great opportunities and benefits

    Cons

    It's hard to get to work there

  8. "Steady, reasonable job for life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Civil Engineer in London, England
    Current Employee - Civil Engineer in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Job for life, hours are not too long and good benefits. Decent opportunities for career progression if you want it.

    Cons

    Minefield of politics and bureaucracy. Can be hard to deliver projects through all the internal hurdles. Often tricky relationships between client and contractors.


  9. "Its not easy to learn each and everyone's understanding. But once you get used to it. The answer is simply smile.."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Security wise..your in Good hand..more knowledge to be attained. How to gain people's respect also by respecting them and by doing this is giving back your respect and your tribute to the English Land and to the Queen.

    Cons

    Rush hour/busy working with pressure. at the end its the company and your role is being important. And one thing lesson is how to be patient. And act with Dignity.

    Advice to Management

    Together we stand.. divided we fall...


  10. "Power Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electrical Design Engineer in London, England
    Current Employee - Electrical Design Engineer in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 3 years)

    Pros

    Very competitive salary and benefits. Opportunities to change teams in order to see other types of work to broaden experience.

    Cons

    The decision making is going only to really high level managers even for very simple issues. For engineering, each team has a very precise range of works and responsibilities and it is difficult to obtain wide experience within the same team.

    Advice to Management

    Give more responsibilities to mid-level managers and flexibility to decision making. Change the structure and make discipline engineering more flexible.


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