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London Underground Reviews

Updated 21 August 2017
91 reviews

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4.0
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Mike Brown
45 Ratings

91 Employee Reviews

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Pros
  • great place, laid back, lots of different people to work with, lots of cut aways, free travel, lots of annual leave to play with (in 18 reviews)

  • Depending on department/location, annual leave entitlement is available (in 7 reviews)

Cons
  • the shift work is tough, also some customers can be a complete nightmare (in 13 reviews)

  • You become a hate figure every time there is a strike and have frequent abuse from customers (in 4 reviews)

More Pros and Cons

  1. "customer service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Kings Cross, England
    Former Employee - Customer Service Assistant in Kings Cross, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at London Underground full-time (More than 3 years)

    Pros

    Good company to work for if you can get in.

    Cons

    There is too much politics. The shiftwork takes a lot to get used. Work life balance not good.


  2. "Good perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in London, England
    Former Employee - Customer Service in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at London Underground full-time (More than 10 years)

    Pros

    Free travel, pension, good wages, easy work.

    Cons

    Micro managing, wrong people get promoted, people acting like they are better than you sometimes if they are a higher grade, union I would suggest, join tssa

    Advice to Management

    Stop micro managing and do some work yourself


  3. "Great secure company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centurian Assistant in London, England
    Current Employee - Centurian Assistant in London, England

    I have been working at London Underground (More than 3 years)

    Pros

    flexible, stable, good career progression

    Cons

    none that I can think of


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Track Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Track Technical Assistant in London, England
    Current Employee - Track Technical Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than a year)

    Pros

    Excellent in work benefits and promotion opportunities.

    Cons

    Job selection is tough!


  6. "Overall Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at London Underground part-time

    Pros

    Great Pay, Great Benefits, Pretty good work-life balance. Depending where you are stationed can be a very enjoyable place to work.

    Cons

    Horribly inefficient and ill-conceived recruitment process, mind you not at every stage of the process but seriously let down by some stages.


  7. "Terrible direction and leadership leads to innefficiencies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at London Underground full-time (More than 5 years)

    Pros

    Good benefits and pay, generous holiday.

    Cons

    Terrible at dealing with poor performers in the office, leading to a demotivated team. Recruitment via nepotism is rife, with secondments and transfers leading to completely incapable people in roles. Total lack of understand of the job or desire to get to terms with the detail leads to lots of "managers" who do nothing and try to recruit teams or outsource all their problems. But, this lack of understanding means that there's no grip on the company's behaviour or direction of travel, therefore people can take advantage all over the place, there is low motivation and terrible performance. Lots of egos with big titles leading to a lack of collaboration and little camps of schools of thought, totally inconsistent and conflict attempting to achieve anything as some unaccountable person swoops in and mandates their opinion.

    Advice to Management

    You need to take responsibility for the job and ask others to do the same, lead by example. Set a clear vision (not six bullet points or circles) and set us out on a path to achieve it. Favour honest reporting rather than the "good news machine press" that plagues all of your current reporting mechanisms. There is no fear of doing a bad job and this needs to be resolved. We are pouring away a public fortune.


  8. "Customer Service supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Station Supervisor in London, England
    Current Employee - Station Supervisor in London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Money is good and holidays too, great pensions

    Cons

    Shift work, nights, early and lates working 7/8 days in a row, running a station by yourself. Working alone. No life work balance.

    Advice to Management

    Leave us to run stations stop hounding us about station scores so you get your bonuses


  9. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in London, England
    Former Employee - Engineer in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at London Underground full-time (More than 3 years)

    Pros

    Comfortable easy job, no long hours or tight deadlines, flexible work, family friendly, pay is better than the industry average, great benefits, some managers look very well after their staff

    Cons

    'Who-you-know culture', overpaid incompetent contractors, bureaucracy , nepotism, very shady recruitment process, long idle periods for employees, very badly managed resources

    Advice to Management

    Give jobs to the best, not those who are well connected!! Stop employing your families and friends. Stop getting ripped off by contractors. Move with times/ follow the industry or you'll become obsolete/ dinosaurs


  10. "Great staff, awful management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at London Underground part-time (More than a year)

    Pros

    Solidarity amongst the customer service assistants is to the level I have never seen in any other company I have worked in! Your colleagues will provide physical and emotional support whenever they can from swapping shifts, support during training and issues at work with customers. If you enjoy working in a team then its definitely the job for you! The pay is pretty good, anyone saying otherwise is CRAZY! Annual leave allocated is great as well, as a part timer I am entitled to over 30 days leave. It is however allocated to you but once again swapping holidays with others in the company is possible.

    Cons

    Management!!! On the operational side, my experience of management is a bunch of individuals who are arrogant, over paid and lack any people skills!

    Advice to Management

    Being a CSM is a work title... Most individuals who come in as CSAs have degrees or have run a business and most likely have more experience in dealing with customers than you... Stop micro managing the supervisors and pay more attention to station staff safety instead of worrying if the staff fear your authority


  11. "happy here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at London Underground part-time

    Pros

    great place, laid back, lots of different people to work with, lots of cut aways, free travel, lots of annual leave to play with

    Cons

    the shift work is tough, also some customers can be a complete nightmare. I work nights so I see the worst of london pour through

    Advice to Management

    keep doing what you're doing, great work, happy to work there. sort out free tea/coffee for staff as it can get very cold sometimes during the winter


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