London Underground Reviews | Glassdoor.co.uk

London Underground Reviews

Updated 15 March 2019
118 reviews

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3.9
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London Underground Commissioner Mike Brown
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62 Ratings

Employee Reviews

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Pros
  • "great place, laid back, lots of different people to work with, lots of cut aways, free travel, lots of annual leave to play with" (in 21 reviews)

  • "Great Pay, Great Benefits, Pretty good work-life balance" (in 5 reviews)

Cons
  • "the shift work is tough, also some customers can be a complete nightmare" (in 15 reviews)

  • "Still suffers from government sector red tape preventing employees from working at optimum output" (in 4 reviews)

More Pros and Cons

  1. "Top Class Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at London Underground full-time

    Pros

    London Underground is a top class employer that is committed to developing staff to their full potential. I spent 20 very happy and productive years there.

    Cons

    They can be subject to the vagaries of the political landscape with regard to funding etc.


  2. "good pay and conditions overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Pension, 43 days holiday plus other benefits

    Cons

    Shift work, weekend working,can be a little boring

  3. "Train Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Train Operator in London, England
    Current Employee - Train Operator in London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Structured working environment, follow the rules and the job is easy. Good salary and benefits. Full uniform provided including footwear. Generous time off.

    Cons

    Employees/colleagues who have never done anything else and so don't appreciate what they've got. Poor standard across managerial grades who wouldn't survive in a commercial environment. Incompetence rewarded by promotion.

    Advice to Management

    Promote staff according to their on the job proven abilities and not just because they're good at blagging their way through interviews.


  4. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in London, England
    Current Employee - CSA in London, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at London Underground full-time (More than a year)

    Pros

    Good benefits, pension, holiday. Work is easy

    Cons

    Shift pattern can be tiring, dealing with rude and sometimes aggressive customers

    Advice to Management

    Create more promotional opportunities


  5. "Great salary, work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at London Underground full-time (More than 3 years)

    Pros

    Good salary
    Free travel
    Final salary pension
    35 hour week
    Interesting projects to work on

    Cons

    Golden handcuffs, the deal is so good you’ll never leave


  6. "Customer service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in London, England
    Current Employee - CSA in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 3 years)

    Pros

    Great money
    Great career prospects

    Cons

    Shift work
    Early starts
    Late finishing
    Taxi rides
    No parking

    Advice to Management

    Be diverse


  7. "Overall ok"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at London Underground full-time

    Pros

    Good work life balance overall. Free travelcard

    Cons

    Very political. Unclear growth path.

  8. "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver in Perivale, England
    Current Employee - Driver in Perivale, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 3 years)

    Pros

    I need a job better payed for my family (I have two children),I have 5 years experience driving in London and my actual job is not good pay,,

    Cons

    I’m a person very seriously,I have good capacity to learn a lot of things,and I like to work in teams

    Advice to Management

    I will be very happy to work for London Underground,for one better salary like this one for the moment and to have some times to dedicate my children’s,,thanks


  9. "Grade 1 Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at London Underground full-time (More than 3 years)

    Pros

    Loved my Job very much.

    Cons

    No real complaints. Good company.

    Advice to Management

    They run a good ship with good people! Not the easiest company to get into. Definetly worth it if you get Lucky.


  10. "Station Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Station Manager in Euston, England
    Former Employee - Station Manager in Euston, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at London Underground full-time (More than 8 years)

    Pros

    Staff privilege
    Good salary
    investor in people

    Cons

    Unsocial hours work
    Staff assault
    No work life balance

    Advice to Management

    To review work frame of agreement
    To reduce the the shift work