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London Underground Reviews

Updated 19 May 2017
86 reviews

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Full-time Part-time

4.0
Star Star Star Star Star
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London Underground Commissioner Mike Brown
Mike Brown
43 Ratings

86 Employee Reviews

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Pros
  • great place, laid back, lots of different people to work with, lots of cut aways, free travel, lots of annual leave to play with (in 18 reviews)

  • Depending on department/location, annual leave entitlement is available (in 7 reviews)

Cons
  • the shift work is tough, also some customers can be a complete nightmare (in 13 reviews)

  • You become a hate figure every time there is a strike and have frequent abuse from customers (in 4 reviews)

More Pros and Cons

  1. "Customer Service supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Station Supervisor in London, England
    Current Employee - Station Supervisor in London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Money is good and holidays too, great pensions

    Cons

    Shift work, nights, early and lates working 7/8 days in a row, running a station by yourself. Working alone. No life work balance.

    Advice to Management

    Leave us to run stations stop hounding us about station scores so you get your bonuses


  2. "Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in London, England
    Former Employee - Engineer in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at London Underground full-time (More than 3 years)

    Pros

    Comfortable easy job, no long hours or tight deadlines, flexible work, family friendly, pay is better than the industry average, great benefits, some managers look very well after their staff

    Cons

    'Who-you-know culture', overpaid incompetent contractors, bureaucracy , nepotism, very shady recruitment process, long idle periods for employees, very badly managed resources

    Advice to Management

    Give jobs to the best, not those who are well connected!! Stop employing your families and friends. Stop getting ripped off by contractors. Move with times/ follow the industry or you'll become obsolete/ dinosaurs


  3. "Great staff, awful management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at London Underground part-time (More than a year)

    Pros

    Solidarity amongst the customer service assistants is to the level I have never seen in any other company I have worked in! Your colleagues will provide physical and emotional support whenever they can from swapping shifts, support during training and issues at work with customers. If you enjoy working in a team then its definitely the job for you! The pay is pretty good, anyone saying otherwise is CRAZY! Annual leave allocated is great as well, as a part timer I am entitled to over 30 days leave. It is however allocated to you but once again swapping holidays with others in the company is possible.

    Cons

    Management!!! On the operational side, my experience of management is a bunch of individuals who are arrogant, over paid and lack any people skills!

    Advice to Management

    Being a CSM is a work title... Most individuals who come in as CSAs have degrees or have run a business and most likely have more experience in dealing with customers than you... Stop micro managing the supervisors and pay more attention to station staff safety instead of worrying if the staff fear your authority


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  5. "Support to Line General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee Communications & Engagement Specialist in London, England
    Current Employee - Employee Communications & Engagement Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay and benefits
    Opportunities to apply for other internal jobs
    Pension

    Cons

    Static culture.
    Inability to change and move on, like a dinasour

    Advice to Management

    In the past few years there has been a drive to employ senior managers from graduate intake or from external companies, in order to bring in new blood. The new managers have little knowledge and experience. There is some merit in promoting from within the company, and maintaining the knowledge and experience that is available. A lot of the new senior managers have also very little understanding of people management.


  6. "Forward thinking company trying to modernise."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager II in London, England
    Current Employee - Customer Service Manager II in London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Treat staff very well with good benefits.
    The company creates an environment where individuals can learn & grow if they want.

    Cons

    Some old school employees dragging the company down.
    Lot of incapable staff have been mapped into roles that they can't cope in.

    Advice to Management

    Deal with the old staff who don't want to work.


  7. "Station Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Station Supervisor in London, England
    Former Employee - Station Supervisor in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at London Underground (More than 10 years)

    Pros

    Holidays and benefits
    Salary
    Teamwork
    Free Uniform
    Free Travel

    Cons

    Extreme shifts
    Working bank holidays and weekends
    Weak management
    Abuse from customers
    Working long hours

    Advice to Management

    Get to know frontline staff better


  8. "No clear leadership or vision to progress with or develop existing staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructor Operator in London, England
    Current Employee - Instructor Operator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Travel benefits within London on TfL (and some National Rail) services plus final salary pension and online benefits/cash back scheme. Depending on department/location, annual leave entitlement is available.

    The company seeks to hire existing staff for promotion within front-line operational roles, before advertising the roles externally.

    Cons

    Morale within front-line railway operations is average to low as a result of 2-3 years of poor leadership/management at a senior/Managing Director level, especially as a result of the 'Fit for Future Stations' business remodelling.

    Unless already in a management grade/band, or a former trainee through the Graduate Scheme, local line management/HR is generally disinterested in further professional development of staff i.e. educational sponsorship for professional courses.

    Promotion does not take into account previous track record (i.e. attendance at work, Performance & Development reviews, or Competence Management System plan).

    Advice to Management

    The Competence Management System and Performance Development reviews are now nothing more than paper-filling exercises as they are not looked at or taken into consideration by HR when applying for an internal vacancy. This must be changed.

    Management should seek to employ managers that are not keen to ride roughshod over positive dialogue/feedback from staff, and this includes consultation with Trade Union representatives.


  9. "decent."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time

    Pros

    free travel
    good hours
    good place to work assuming that you work with good colleagues.

    Cons

    working on some stations can be difficult, tough.
    some of the customers are vile and this can ruin your day.

    Advice to Management

    nothing really....you cant change the way rude customers behave.


  10. Helpful (1)

    "Great company to work for - if you are at the right department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at London Underground (More than 8 years)

    Pros

    Many projects to keep things fresh and a lot to learn from the rich heritage. Many many knowledgeable Engineers to learn from. Good processes and governance in place. Fantastic benefits. Hardworking and decent people at the delivery and working level. Unions to negociate salaries and benefits below certain grade.

    Cons

    Like any government owned organisations, very bureaucratic at the managment level. Many highly paid people (both permanent employees and contractors) do not seem to be equipped to do their jobs at the appropriate level. But much of this depends on the department and the project you are allocated to.

    Advice to Management

    Promote competent people rather than the ones do the best bottom kissing.


  11. "London Underground"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DTSM in London, England
    Current Employee - DTSM in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The company has good Job security

    Cons

    The company possesses a Militant workforce


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