London Underground Reviews | Glassdoor.co.uk

London Underground Reviews

Updated 16 Mar 2020

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4.1
87%
Recommend to a Friend
71%
Approve of CEO
London Underground Commissioner Mike Brown
Mike Brown
69 Ratings
Pros
  • "Good perks of free travel and plenty of annual leave(in 23 reviews)

  • "great place, laid back, lots of different people to work with, lots of cut aways, free travel, lots of annual leave to play with(in 8 reviews)

Cons
  • "Extreme shift work, work/life balance and sometimes challenging with customers(in 18 reviews)

  • " unsocial hours (in 6 reviews)

More Pros and Cons
  1. "Cannot fault the company, best one I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Engineer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time for more than 5 years

    Pros

    Work life balance, available overtime, benefits, working hours, wage

    Cons

    Early start time can sometimes means tiresome days

    London Underground2020-02-27
  2. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at London Underground part-time for more than 3 years

    Pros

    Great Salary and yearly review of competence

    Cons

    Difficult to move from operational role (station staff) to office roles

    London Underground2020-03-16
  3. "Overall good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at London Underground part-time for more than 10 years

    Pros

    Fantastic holidays. Great pension plan.

    Cons

    They own your very soul.

    Continue reading
    London Underground2020-02-03
  4. "Excellent Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in London, England

    I have been working at London Underground full-time for more than 5 years

    Pros

    10 week holidays 2 four day weekends off every 15 weeks

    Cons

    Early and late shifts can be difficult

    Continue reading
    London Underground2020-01-27
  5. "LUL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Skilled Track Operative in Stratford, London, England
    Recommends
    Positive Outlook

    I have been working at London Underground full-time for more than 3 years

    Pros

    Great benefits and job security

    Cons

    Poor work / life balance and working conditions can be unpleasant

    London Underground2020-01-23
  6. "Working life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant I in London, England
    Recommends
    Positive Outlook

    I have been working at London Underground full-time

    Pros

    Busy shifts, good pay free travel free uiform

    Cons

    Difficult shift patterns hard management shift exhaustion

    Continue reading
    London Underground2020-01-08
  7. "Great graduate training program, very political and not female friendly for career progression."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Engineer in London, England
    Neutral Outlook
    No Opinion of CEO

    I worked at London Underground full-time for more than 8 years

    Pros

    Very good graduate training program. Good pension (final salary), good mat leave benefits, good holiday benefits. Structured organisational level technical standards.

    Cons

    Very political and a little pale, male and stale. People are very nice but many are very institutionalised. Career progression is often limited and not based on merits, which results in a lack of competency in middle level management and in turn loosing valuable competent employees. HR does not provide appropriate assistance/guidance in the interest of the employee. There are some good pockets (if the managers are competent and reasonable) but many more are not-so-good/toxic pockets in the organisation. Most importantly, people (and their knowledge) are not treated as the most valuable asset. Lessons learnt sessions happen often but the lessons just get filed away and never get implemented to reduce the waste the public money. Often the failures are rewarded.

    Continue reading
    London Underground2019-12-10
  8. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA I in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at London Underground part-time for more than 3 years

    Pros

    Excellent pay and benefits. Excellent training and opportunities to progress but, the people are the company's greatest asset.

    Cons

    Shift patterns (although these can be adjusted with the correct procedures). When working with general public you can be open to abuse and difficult situations.

    Continue reading
    London Underground2019-10-14
  9. "London Underground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant - Operations 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time

    Pros

    Great job security and pension

    Cons

    Promotions are difficult at the lower end of the company hierarchy

    London Underground2019-10-02
  10. "great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Controls 
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at London Underground full-time for more than 10 years

    Pros

    good benefits and worklife( depending on manager)

    Cons

    not much promotion due to inner crowd managers

    London Underground2019-10-09
Found 136 reviews