London Underground Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

London Underground Reviews

Updated 4 December 2017
97 reviews

Filter

Filter

Full-timePart-time

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
London Underground Commissioner Mike Brown
Mike Brown
49 Ratings

97 Employee Reviews

Sort: PopularRatingDate

Pros
  • great place, laid back, lots of different people to work with, lots of cut aways, free travel, lots of annual leave to play with (in 18 reviews)

  • Depending on department/location, annual leave entitlement is available (in 7 reviews)

Cons
  • the shift work is tough, also some customers can be a complete nightmare (in 13 reviews)

  • You become a hate figure every time there is a strike and have frequent abuse from customers (in 4 reviews)

More Pros and Cons

  1. "Customer service asistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Agent in Hounslow, England
    Current Employee - Retail Sales Agent in Hounslow, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 5 years)

    Pros

    A high developed, company with great opportunities and benefits

    Cons

    It's hard to get to work there


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Career minded people get on well at LU, lots of support and training if you want it.

    Cons

    They want you to work on no budget and without any fun anymore and very long hours if required

    Advice to Management

    Trust those below you more, you will be surprised sometimes.


  3. "Steady, reasonable job for life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Civil Engineer in London, England
    Current Employee - Civil Engineer in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Job for life, hours are not too long and good benefits. Decent opportunities for career progression if you want it.

    Cons

    Minefield of politics and bureaucracy. Can be hard to deliver projects through all the internal hurdles. Often tricky relationships between client and contractors.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Its not easy to learn each and everyone's understanding. But once you get used to it. The answer is simply smile.."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Security wise..your in Good hand..more knowledge to be attained. How to gain people's respect also by respecting them and by doing this is giving back your respect and your tribute to the English Land and to the Queen.

    Cons

    Rush hour/busy working with pressure. at the end its the company and your role is being important. And one thing lesson is how to be patient. And act with Dignity.

    Advice to Management

    Together we stand.. divided we fall...


  6. "Power Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electrical Design Engineer in London, England
    Current Employee - Electrical Design Engineer in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 3 years)

    Pros

    Very competitive salary and benefits. Opportunities to change teams in order to see other types of work to broaden experience.

    Cons

    The decision making is going only to really high level managers even for very simple issues. For engineering, each team has a very precise range of works and responsibilities and it is difficult to obtain wide experience within the same team.

    Advice to Management

    Give more responsibilities to mid-level managers and flexibility to decision making. Change the structure and make discipline engineering more flexible.


  7. "Rolling Stock Engineering at LUL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rolling Stock Engineer in London, England
    Current Employee - Rolling Stock Engineer in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at London Underground full-time (More than 5 years)

    Pros

    Good work life balance
    Good community and support network

    Cons

    Difficult to make changes
    Questionable management/senior management
    Difficult to progress

    Advice to Management

    Determine root cause of problems before trying to impose solutions


  8. "customer service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Kings Cross, England
    Former Employee - Customer Service Assistant in Kings Cross, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at London Underground full-time (More than 3 years)

    Pros

    Good company to work for if you can get in.

    Cons

    There is too much politics. The shiftwork takes a lot to get used. Work life balance not good.


  9. "Good perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in London, England
    Former Employee - Customer Service in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at London Underground full-time (More than 10 years)

    Pros

    Free travel, pension, good wages, easy work.

    Cons

    Micro managing, wrong people get promoted, people acting like they are better than you sometimes if they are a higher grade, union I would suggest, join tssa

    Advice to Management

    Stop micro managing and do some work yourself


  10. "Great secure company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centurian Assistant in London, England
    Current Employee - Centurian Assistant in London, England

    I have been working at London Underground (More than 3 years)

    Pros

    flexible, stable, good career progression

    Cons

    none that I can think of


  11. "Track Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Track Technical Assistant in London, England
    Current Employee - Track Technical Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than a year)

    Pros

    Excellent in work benefits and promotion opportunities.

    Cons

    Job selection is tough!


Showing 97 of 104 reviews
Reset Filters