Lookers Reviews

No leadership. Company is run by people determined to turn Lookers into another DFS with no understanding of motor industry and no regard for inherent culture at Lookers. Just mindlessly copying processes and ideas from previous employer with empty slogans about becoming noticeably better. No delivery on any projects: poor recruitmemt, disasterous redundancies, children in need sponsorship which became a massive distraction and customer ratings that provide no real insights.

The real challenge is the business culture. While the divisions are measured by many KPIs to endorse performance and shape mindsets, the head office functions lack control and it entirely depends on the individuals running the department. The recent IT restructure is s great example: At an IT conference in January to ‘celebrate success ’ the various IT teams were recognised among other things for great IT delivery. Three months later the company announced redundancies to many of the same people it recognised in January due to performance issues! Three months to go from hero to zero? And the same senior staff post pictures of picking up new expensive sports car within just days of ending people’s careers at Lookers. And the company says that the culture in IT is bad. Double standards!