Macmillan Cancer Support Reviews

Updated 21 Sep 2020

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2.5
32%
Recommend to a Friend
40%
Approve of CEO
Macmillan Cancer Support CEO Lynda Thomas
Lynda Thomas
142 Ratings
Pros
Cons
  • "structures in work as with any large charity(in 38 reviews)

  • "Poorly thought out decisions are being made by senior management(in 28 reviews)

More Pros and Cons
  1. Helpful (1)

    "I have really enjoyed my first 10 months at Macmillan"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reward Manager in Vauxhall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macmillan Cancer Support full-time for less than a year

    Pros

    Friendly & Welcoming Team, Flexible working, Good range of benefits

    Cons

    None as such but maybe progression streams should be talked about more. But I understand in the current climate.

  2. "Charity doing great work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Macmillan Cancer Support full-time

    Pros

    Great flexibility, great mission, great colleagues, opportunities for development

    Cons

    Can be overly bureaucratic, leadership don’t always take ownership.

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  3. COVID-19

    "An organisation that cares"

    4.0
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macmillan Cancer Support full-time

    Pros

    I've worked at Macmillan for almost two years. Whilst it's not perfect (what organisation is?), I've been so impressed with how leadership have navigated us through Covid-19. Decisions seem to have been made with the best interests of people living with cancer in mind, and employees have been treated with thought and care.

    Cons

    Macmillan can feel quite hierarchical at times, and there are silos. With better collaboration we could achieve much more.

  4. Helpful (5)

    "A strange time."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engagement Manager in Islington, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Macmillan Cancer Support full-time for more than a year

    Pros

    Home working is best aspect

    Cons

    Far too beaurocratic for its own good

  5. Helpful (2)

    "Life changing cause"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Macmillan Cancer Support full-time for more than 3 years

    Pros

    Great people striving for a life changing cause, performance driven approach in fundraising, insight driven decisions, good flexibility and people policies, collaborative and encouraging culture

    Cons

    Out dated systems and tech that aren't fit for purpose, too many layer of bureaucracy making it hard to get things done, lack of future vision

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  6. Helpful (2)

    "Sociable and healthcare but no career development"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Channel Editor 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Macmillan Cancer Support full-time

    Pros

    Sociable, big office, healthcare cover, reasonable salaries

    Cons

    No career development, same people stay in higher position for years

  7. Helpful (7)

    "Fantastic cause, really poor leadership."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Macmillan Cancer Support full-time

    Pros

    Fantastic charitable cause. Good opportunities for career development.

    Cons

    Poor senior leadership which leads to a toxic culture. Lack of any real support for staff. Lip-service played to flexible working and mental health support but no real consideration given.

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  8. Helpful (9)

    "Bullying"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administration Assistant in Southampton, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Macmillan Cancer Support full-time for more than a year

    Pros

    Some of the junior research staff were friendly enough.

    Cons

    Environment of Bullying and Harassment. There is no procedure implemented for employee wellbeing. Concerns and complaints raised are not taken seriously or ignored completely (resulting, on a personal level, to deteriating health and increasingly desparate mesures to deal with it). Management run an overtly discriminatory environment, where they play favourites, hold double-standards and discourage communication between colleagues. Meetings would be arranged, and then completely ignored, Management not interested in resolving conflicts. There is zero career development strategy or procedure. There were inappropriate comments and responses from Management regarding both myself (and my personal heath), and a colleague who was returning to work after a cancer diagnosis. I witnessed dubious practices in regards to data protection and conflicts of interest. Be prepared to be ignored, lied to, insulted and humiliated.

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  9. Helpful (8)

    "Some lovely people but can feel an impossible place to progress a career if you want to remain in the organisation."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Macmillan Cancer Support full-time

    Pros

    Flexibility People tend to be very friendly Some highly skilled individuals

    Cons

    Reward in terms of progression is tricky in parts of business which is a shame Feels little recognition/value amount of time in company - would rather recruit someone new vs help someone step up into role regardless of their performance Duplication and inefficiencies as with other large companies Some frustrated overqualified people in roles that actually need people more junior

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  10. Helpful (10)

    "Awful environment and massive waste in organisation"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Macmillan Cancer Support full-time for more than a year

    Pros

    It is a good cause and some of the frontline staff do a fantastic job, but very little else going for it

    Cons

    There are so many negatives, it's hard to know where to start. A common theme in other reviews and something I certainly experienced was bullying; it appears to be rife across the organisation but little seems to be done about it, with those who are most responsible for the bullying being long-term employees who there is a fear of challenging as to not rock the boat. The systems, technologies and facilities were incredibly outdated and in much needed investment and modernisation, so if you work with any form of tech or digital tools it is like stepping back in time 15 years. The atmosphere is very cliquey, so if your face fits you may get on well and be able to coast through your job doing little more than the minimum, however, if not you're probably in for a bumpy ride. It is common with charities, but there is a lack of willingness to make a decision and take any responsibility from anyone, so there are endless meetings and contradictory communications around something before anyone makes a decision, which usually ends up being the one that will have the least amount of responsibility or repercussions for the person making it. I was incredibly excited to be joining Macmillan when I first started, as I felt that it was a fantastic charity doing some really great stuff. However, that enthusiasm was drained out of me within the first few months as a result of the culture and atmosphere of bullying, cliquiness and poor management. While it was incredibly sad to see the amount of waste in the organisation, as millions in donations are just poured down the drain supporting the current set-up and approach.

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Found 223 reviews