Merlin Entertainments Reviews

Updated Sep 11, 2021

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Found 656 of over 736 reviews

3.6
67%
Recommend to a Friend
72%
Approve of CEO
Merlin Entertainments CEO Nick Varney
Nick Varney
280 Ratings
Pros
  • "The Magic Pass (free tickets to all attractions) makes you very popular overnight(in 38 reviews)

  • "Good benefits, nice environment, fun(in 23 reviews)

  • Cons
  • "hard work, long hours culture in back-office functions(in 42 reviews)

  • "Staff are often rushed due to the sheer volume of people that come to their attractions(in 29 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Good company

      Sep 7, 2021 - Operations Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent company with career prospect and flexibility

      Cons

      Poor compensation and departments work in silos

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    2. 4.0
      Current Employee

      Friendly atmosphere, wages not great

      Sep 8, 2021 - Technical Services Administrator in Chertsey, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly atmosphere Free attraction tickets Perks at Work discounts

      Cons

      Most positions are minimum wage

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    3. 5.0
      Former Employee, less than 1 year

      great

      Sep 4, 2021 - Guest Excellence Host 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great team flexible hours enjoyable job easy enough job to learn and get good at kind people

      Cons

      pay no WFH option location is remote

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    4. 4.0
      Former Employee, more than 1 year

      Lovely place to work

      Sep 1, 2021 - Show Performer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working with wonderful people in an exciting environment! Putting their staff first when it mattered

      Cons

      Salary wasn't great consideration most performers had professional training although I believe they've taken on the feedback and this has now increased.

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    5. 4.0
      Former Employee

      Customer Services

      Sep 1, 2021 - Customer Service Representative in Windsor, South East England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Perks, OK Wages, Friendly team

      Cons

      Difficult Customers, but that’s to be expected

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    6. 3.0
      Former Employee

      Merlin Review

      Sep 11, 2021 - Graduate Planner in Ashford, Surrey, South East England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Training Provided -Flexible Hours / Can work the hours you choose

      Cons

      -Managers and Team Leaders not very experienced, often out on Park and never working FOH

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    7. 5.0
      Former Employee, less than 1 year

      Great Job

      Aug 26, 2021 - Admissions Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible with working, supportive environment with varied day-to-day tasks.

      Cons

      No cons - was a great job.

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    8. 3.0
      Current Employee, more than 3 years

      Ups and Downs

      Sep 7, 2021 - Anonymous Employee in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun Culture, flexible hours, free park visits.

      Cons

      Difficult to progress. Poor Salary.

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    9. 3.0
      Former Employee, more than 3 years

      Good place but could be great

      Sep 3, 2021 - Anonymous Employee in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun, dynamic, travel (job dependant), nice people on the whole

      Cons

      Salary, budgets to work with sometimes low

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    10. 3.0
      Current Employee, more than 3 years

      fandb

      Aug 31, 2021 - F & B Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      be with friends busy atmosphere

      Cons

      some cutsomers are rude and violent

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