Merlin Entertainments Reviews | Glassdoor.co.uk

Merlin Entertainments Reviews

Updated 9 January 2019
301 reviews

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3.3
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Merlin Entertainments CEO Nick Varney
Nick Varney
145 Ratings

Employee Reviews

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Pros
  • "Good benefits package including 40 free tickets to employees after 12 months service (20 in first 12 months)" (in 21 reviews)

  • "They have a good benefits package and recognize success" (in 17 reviews)

Cons
  • "Poor work/life balance especially for salaried individuals" (in 18 reviews)

  • "Long Hours over the expectations" (in 20 reviews)

More Pros and Cons

  1. "Rides and attractions assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Merlin Entertainments full-time

    Pros

    different from other jobs, fun environment as you can imagine working on rollercoasters at a theme park

    Cons

    Long induction process, but it paid


  2. "Good People, Bad Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entertainments Staff in Staines, England
    Current Employee - Entertainments Staff in Staines, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Merlin Entertainments part-time (Less than a year)

    Pros

    .Get to work with a real variety of people all chosen for their personality and love theme parks.
    .Good management (Cade and Jamie in Ents)
    .Merlin Pass-You become real popular
    .Some really fun roles available on occasion-Ministry of Sound nights as an example

    Cons

    .Pay-Can earn more in a supermarket
    .Outside of Ents management very poor and often too young to be good decision makers.
    .A lot of repetition
    .Some in HR have favourites and reflected in shifts given out- great when you get them but breeds issues in a team!

    Advice to Management

    Pay people more and invest more in the park-Merlin talk about competing with Disney but are so far off the mark in that respect

  3. "Good company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Host in London, England
    Current Employee - Admissions Host in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Merlin Entertainments full-time (More than a year)

    Pros

    magic pass, good courses to develop your skills, great people, good place to progress,

    Cons

    unpaid overtime, salary does not reflect your job description


  4. "An enjoyable place to work, especially if you have no family commitments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Merlin Entertainments full-time (More than 10 years)

    Pros

    Good benefits package including 40 free tickets to employees after 12 months service (20 in first 12 months).
    Good development and training opportunities, with global opportunities.

    Cons

    No work life balance for managers.

    No lieu time policy, however it’s an expectation that you do whatever extra hours you need to do/are told to do, with no remuneration for it, and very little chance of ever getting any of your time back.

    Unrealistic targets and budgetary constraints.


  5. "Brand manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Manager in Abingdon, England
    Current Employee - Brand Manager in Abingdon, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Merlin Entertainments full-time (More than 5 years)

    Pros

    Provide exciting memorable experiences

    Cons

    There are no cons, love my job


  6. "Good work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Experience Host in Staines, England
    Former Employee - Guest Experience Host in Staines, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Merlin Entertainments part-time

    Pros

    Cantine and friendly staff and managers

    Cons

    Busses to the park were too busy sometimes


  7. "Changing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Merlin Entertainments full-time

    Pros

    No day is ever the same.

    Cons

    Changing organisation since flotation, a fundamental focus on bottom line and share price is impacting on overall staff wellbeing.

    Advice to Management

    Respect your staff better and don't forget where the company came from.

  8. "Good to get experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Merlin Entertainments full-time

    Pros

    Merlin magic pass, good people

    Cons

    Long Hours over the expectations


  9. "Awful company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Aquarist in Brighton, England
    Former Employee - Aquarist in Brighton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments full-time (More than a year)

    Pros

    None, zero, nothing, all bad

    Cons

    Don't value employees
    Bad salary
    A LOT of unpaid overtime


  10. Helpful (1)

    "Merlin are decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent wage and treatment here and every other

    Cons

    Staff always stressed and high strung