Merlin Entertainments Reviews

Updated 28 Jul 2020

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3.5
61%
Recommend to a Friend
85%
Approve of CEO
Merlin Entertainments CEO Nick Varney
Nick Varney
194 Ratings
Pros
Cons
  • "Sometimes you have to work long hours, but it's part of the job(in 33 reviews)

  • "Often attractions are deemed too expensive by the guests(in 26 reviews)

More Pros and Cons
  1. "Great"

    5.0
    Current Employee - Admissions Host in Birmingham, England

    I have been working at Merlin Entertainments full-time

    Pros

    Looks after employees well and great benefits

    Cons

    Pay and hours in some locations

  2. "Great first job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food and Beverage Assistant in Windsor, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Merlin Entertainments part-time for more than a year

    Pros

    Fun environment Friendly staff Flexible Lots of benefits Great experience

    Cons

    Customers can be rude Long faced paced shifts


  3. "Underpaid overworked"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Area Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Merlin Entertainments full-time for more than 3 years

    Pros

    You meet some incredible people who you work with, and the day is like no other job you will get.

    Cons

    Regular 12/13 hour shifts, unpaid overtime, running on minimum staff and always expected to give more than you possibly can

  4. "Fun but you won't become rich"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Merlin Entertainments full-time for more than 5 years

    Pros

    Good benefits, nice environment, fun

    Cons

    Lots of work for low pay

  5. "Great for experience, but only focused on short term gain / progress"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Engineering in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Merlin Entertainments full-time for more than 8 years

    Pros

    Great people, gain lots of experience fairly quickly, fun environment

    Cons

    Below industry salary, very reactive, no long term strategy or decision making

  6. "Fun place to work"

    4.0
    Former Employee - Admissions Host 

    I worked at Merlin Entertainments part-time

    Pros

    Really good coworkers and good commission

    Cons

    Some days could be quite slow

  7. "Fun company"

    4.0
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Merlin Entertainments full-time for more than 5 years

    Pros

    Great team and fun environment

    Cons

    Leadership not always in touch with reality

  8. "Merlin Entertainments"

    3.0
    Former Employee - Rides and Attractions Host 

    I worked at Merlin Entertainments full-time

    Pros

    Management was easy to work with.

    Cons

    Lack of career progression for employees.

  9. "Fun, but a lot of improvements are needed"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments full-time for more than 3 years

    Pros

    Great people, and fun place to work, working with entertainment you bring joy to the customers with the work you do.

    Cons

    Bad senior management, massive segregation between management and staff. Lack of opportunity for growth, and not open for innovation and creativity at all.

  10. "Fun job, enthusiastic staff"

    4.0
    Former Employee - Actor in London, England
    Recommends
    Positive Outlook

    I worked at Merlin Entertainments full-time for more than a year

    Pros

    This is a fun job for people who like to remain active in their jobs, you constantly have the opportunity to change characters and each day is different

    Cons

    Overtime is common, and not often a choice to say no to doing it, sometimes there is favouritism among management, if you go back year after year they will favour you

Found 422 reviews