Metro Bank (US) Reviews | Glassdoor.co.uk

Metro Bank (US) Reviews

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3.0
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Metro Bank (US) President and CEO Gary Nalbandian
Gary Nalbandian
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Employee Reviews

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  1. Helpful (1)

    ":)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    great bank to work for. lots of career opportunities and easily progressing if you work hard enough. i was promoted three times in the year.

    Cons

    none so far but i need to find twenty words to fill this space up annoyingly so im going to keep typing until i reach the limit, im not going ot count im just going to keep typing.


  2. Helpful (1)

    "csr"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    they all seems bust but doing nothing including managers csr trainners

    Cons

    they do ask u to share iif you have any trouble or problem so they can help but they don't accommodate you specially if you have special needs.Very much Disaapointed

    Advice to Management

    BAD BAD BAD

  3. "The truth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook

    Pros

    There is opportunity to grow within the business if you have the patience to wait for trashy management to recognise your worth within the company

    Cons

    When I first began working at Metro Bank, the first thing that struck me was the way the staff spoke, I couldn't believe a bank selected people who spoke and carried themselves like they just came out of a London Ghetto, I don't know how the bank expects its customers to trust since it hires people like that. Secondly, working at Metro is like being in George Orwell's book 1984. All management do is whisper to each other about staff members so you constantly feel on edge and if you work in a call centre, you know your calls and everything you do and say is being monitored.

    People aren't friendly, Metro's culture that was reinforced to us in training is a lie. The people here are corporate fakes, its hard to know who is genuine, therefore, most people keep themselves to themselves. Also, almost every member of staff I have spoken to despises working at Metro, no one trusts it or each other, showing emotion is also not to be tolerated, you always have to watch your back, especially when you work with ghetto/chavy members of staff. As for the rota; sometimes working 5 days in a row just to have one day off is a killer. Its depressing and it leave no room for family/personal life.

    Overall, I do think that if Metro Bank hired people who have the potential to reflect 'positively' of the brand, I think the bank would be a completely different place. However, since it has selected the lowest quality beings (not all but a large number) I think customers find it hard to trust the bank itself. Also, how does Metro expect to create fans if its members of staff believe that the company itself is a joke.

    Nothing makes sense at Metro, it feels like your in a ghetto college wrather than a banking corporation, its highly paradoxical


  4. "Cashier - Great entry role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in London, England
    Former Employee - Cashier in London, England
    Recommends
    Positive Outlook

    I worked at Metro Bank (US) (Less than a year)

    Pros

    Great atmosphere, great team players, amazing learning environment and development in the banking industry. Training is always on hand. Senior colleagues are knowledgeable and helpful. Career opportunities are available and promising. Amazing place to work for young people and graduates who are looking for experience and work in Banking.

    Cons

    Pay is low and few benefits, minimal social life as sometimes FT can work 6 days a week at unsociable hours. Can be difficult and long to progress.

    Advice to Management

    Better pay, more employees so that work can be flexible, easier progression for experienced colleagues.


  5. "cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in London, England
    Current Employee - Cashier in London, England
    Doesn't Recommend
    Neutral Outlook

    Pros

    We have good people working hear,

    Cons

    Management poor, Pay not great, weekend and shift work,

    Advice to Management

    Learn to communicate better and appreciate staff below your status


  6. Helpful (1)

    "Contact Centre Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Centre Representative in London, England
    Current Employee - Contact Centre Representative in London, England
    Recommends
    Positive Outlook

    I have been working at Metro Bank (US) full-time (Less than a year)

    Pros

    Amazing colleague, people are hired because of their fun and down to earth personality.
    Fun 'buzz sessions' plus 'huddles'' during the week which enables us to take a break from phones and interact with one another.

    Cons

    Too focused on stats and not so much on colleague satisfaction.
    Shifts can be all over the place, they need to be able to give colleagues their timetable at least a couple of weeks in advance!

    Advice to Management

    Some managers are amazing and know their job very well! Others, need to learn from them!


  7. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Metro Bank (US) full-time

    Pros

    you will work with great people and a very positive culture of learning. You will be rewarded and noticed for your hard work. Managers are very understanding and supportive in anything that you do.

    Cons

    The salary is quite low and there's politics

  8. "Good starting career."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Metro Bank (US) full-time

    Pros

    Young company with fun staff. Easy to move up in the company as always expanding so alot of new roles.

    Cons

    You are expected to work more than your job requirements for less pay. The salary is not bad however in comparaison to the same role
    With other companies you are underpaid, undervalued and just a pawn in their game.
    Communication is a one way process as with many companies.
    Alot of unnecessary hardcopy paperwork. transfers etc have to be done online AND handwritten. Very tedious


  9. "Working hours"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Metro Bank (US) full-time

    Pros

    Helpful colleagues, nice environment, great for experience.

    Cons

    Terrible hours and long shifts. Often being called back from lunch for no reason. Overtime is not paid. There is no private life with Metro.


  10. "Really positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Metro Bank (US) full-time (More than a year)

    Pros

    Great promotional opportunities; if you work hard enough you will be recognised. Brilliant culture embraced by all college levels. Growth & success of the Bank leads to feeling of job security.

    Cons

    Building a bank whilst running a bank can be somewhat challenging. With this comes a lot of change which is both a pro & con.

    Advice to Management

    None