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      Midland Heart

      Engaged employer

      Midland Heart Customer Service Representative reviews

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      1.0

      Be the first to recommend this company

      (3 total reviews)

      Glenn Harris

      64% approve of CEO

      Ratings by category

      3.6

      Diversity and inclusion

      3.6

      Career opportunities

      2.3

      Culture and values

      2.3

      Work/Life balance

      2.3

      Compensation and benefits

      1.0

      Senior management

      Reviews by job title

      3 reviews
      1.0
      30 Jan 2026

      Not a nice place to work

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I find it difficult to find any pros

      Cons

      Bullying culture and a lot of favouritism

      avatar
      Midland Heart Response
      4mo
      We appreciate you leaving your review and have passed this to the People Services team. We don't recognise the points you raise here around our culture and will speak to the management team in this area.
      1.0
      9 Jan 2026

      Don’t be customer service officer

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Colleagues are great pay is not too bad lots of progression

      Cons

      Customer service manager is controlling disrespectful to team leaders and customer service reps she micro manages everyone forces her opinions and is not nice at all

      avatar
      Midland Heart Response
      4mo
      Thank you for leaving us your review, although we'd like to discuss your issues directly if they have not already been raised with your line manager. Please can you email askHR@midlandheart.org.uk for a further discussion?
      5.0
      23 Jul 2024

      Customer service

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent place to work and progress yiur career

      Cons

      Great place to work, no cons

      avatar
      Midland Heart Response
      1y
      Thank you for your feedback, we're really pleased to hear you enjoy being part of our team at Midland Heart.
      Related searches: Midland Heart Customer Service Representative jobs | Midland Heart Customer Service Representative salaries | Midland Heart benefits | Midland Heart interviews
      Midland Heart reviewsMidland Heart Customer Service Representative reviews

      Glassdoor has 246 Midland Heart reviews submitted anonymously by Midland Heart employees. Read employee reviews and ratings on Glassdoor to decide if Midland Heart is right for you.