Milaap Reviews

Thank you for your kind words about our CEO and the employees of Milaap. We are glad that you had a great experience working with our employees. As you are aware, we follow multiple ways to take the feedback from the employees, from quarterly review forms. The feedback shared are then addressed during quarterly All Hands Meet. Besides these, we also have anonymous feedback through suggestionox and pigeonhole which are directly shared to the CEO and HR throughout the year. Many of the policies and procedures put in place were a result of the dialogue that directly addressed feedback and issues raised (eg Policy on Casual Sexism at Workplace). To ensure that the views of the employees are taken into consideration we follow 4 step approach. 1) Initial draft based on the feedback, is drafted by HR 2) Draft introduced to the department heads for their inputs and comments 3) The final draft is vetted by an external legal counsel. 4) The final draft is introduced as policy to all employees by the CEO. Here are the links to our policies, https://drive.google.com/drive/folders/1tV1BhuMtid-nSXqdtBDD_LL5zPG0Us3f?usp=sharing Milaap can proudly say that, we are an equal opportunity employer and do not discriminate at work place, based on a person’s caste, identity or gender. Our employees come from 18 states of the country, Nearly 50% of our workforce is women and 50% of our departments are led by women. We believe diversity and inclusion is not a nice-to-have, but a necessity for an organization like ours which serves people across the country in their trying times. We have a committee set up for POSH (Prevention on Sexual Harassment at Workplace) since 2015, with strict adherence to the guidelines issued. We have been organizing awareness workshop on POSH at workplace from 2015 by an external consultant. All complaints received have been duly addressed as per the POSH guidelines address some of the complaints received as per the POSH act and the necessary actions were also taken based on the committee recommendations, with the Board of Directors also informed of the steps taken. If you have any further questions on the process, that were not addressed during your tenure, please email posh@milaap.org We have recently announced that Milaap will be a FREE fundraising platform. You can also refer to our FQAs section here https://milaap.org/crowdfunding/pricing Over 95% of Milaap’s campaigns which have raised money do it for FREE using our best-in-class social fundraising technology and round-the-clock assistance and support from our relationship managers. We are the first consumer internet company in India to rely on the users to support our operations. In certain scenarios, where the beneficiaries come from a disadvantaged backgrounds with no digital literacy, exhausted most of their finances with no other sources available and require funds very urgently; Milaap may consider them on a case-by-case basis for outreach on social media and digital promotion platforms after verification and a signed request letter from the beneficiary. This is subject to availability of our team members, and situations where we beleive promotions can achieve something significant for the cause. Similar to payment gateway costs where it's paid to payment processor, outreach costs are paid towards social media and digital promotion platforms. The management at Milaap has always been very supportive and passionate about employees’ career path, even after their tenure at Milaap. We follow a structured, objective review process for promotions and appraisal. The slabs for appraisal (ie % hike) are announced at the beginning of the year. The weighted average of the 4 quarterly reviews determine which slab the employee will fall under. This is applicable for all employees including the management. 4 out of 8 department heads started their career in entry-level roles (their first job in their career) and in a span of 5-7 years, now lead critical functions. While there are still areas to improve on, we're proud to be a people-first organization based on passionate and committed talent. If you have any feedback or suggestion to make you can directly send an email to mayukh AT milaap DOT org. Also, you can reach out to any of our board members here https://milaap.org/about-us/board-and-advisors Once again, thank you very much for your feedback.