Moonpig Reviews | Glassdoor.co.uk

Moonpig Reviews

Updated 14 January 2019
28 reviews

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3.8
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Moonpig CEO Photobox Group Jody Ford
Jody Ford
1 Rating

Employee Reviews

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  1. Featured Review

    Helpful (3)

    "keep pushing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in London, England
    Current Employee - Marketing in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Moonpig full-time (More than a year)

    Pros

    brilliant people, culture and workplace and getting better all the time - super transparent, with no time for business bs or politics

    business fundamentals are strong

    clear and ambitious goals especially with new squads way of working

    flat/non-hierarchical structure with license to shake things up - there's there little bureaucracy or limits put on creative solutions

    management are very approachable

    Cons

    lots of change happening - most of it positive and necessary - but some of the team are freaked out by it

    processes can be a little light. if you require huge amounts of corporate structure and support around you then this might not be the place for you

    Advice to Management

    show how all the goals ladder up to a bigger plan

    acknowledge all the change going on, positive and negative


  2. "Undergone some big change, but all for the better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Moonpig full-time (Less than a year)

    Pros

    - Great new MD and the business strategy is something you can really get behind
    - Clear on what we are trying to do and how we value the customer
    - Investing in modernising the tech platform
    - Clear goals and objectives
    - Great access to Photobox Group (people, experience and learning)

    Cons

    - Been through a lot of change
    - Lots of work to do (not a bad thing) - Just needs prioritising

  3. "Fun company, great people, massive potential!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Moonpig full-time (More than a year)

    Pros

    - Great culture with great people.
    - Very clear strategy.
    - Excellent transparency.
    - Everyone has a voice and is heard.
    - Really good pace.
    - Growth potential for business is massive.
    - No politics!

    Cons

    - A lot of legacy, to deal with. There is a plan and a desire to fix it but it takes time to get rid of!

    Advice to Management

    Keep up the transparency and the fast pace.


  4. "Exciting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology in London, England
    Current Employee - Technology in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Moonpig full-time (More than 3 years)

    Pros

    Its full of great people, who are passionate about Moonpig and their customers.
    It's a fun environment, with an amazing office designed to get the best out of everyone.
    There are some exciting challenges and customer problems to solve, which include some really interesting projects to get involved in.

    Cons

    There may be too much change for some people, but it's a great way to improve

    Advice to Management

    Keep being transparent. Keep caring about career progression for our employees.


  5. "A journey with a purpose"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Moonpig full-time (Less than a year)

    Pros

    Transparency across the business about how we are doing
    The use of OKR's is giving clear objectives to teams which is allowing us to be more focussed on what we do
    A genuine focus on the customer and a bias towards action is great to see
    The support across the whole company and at every level for the transformation we are going through

    Cons

    It's going to be a long journey to achieve all the things we want to do so there will be lot's of challenges to deal with along the way

    Advice to Management

    Keep doing what you are doing, the transparency you are showing across all area's of the business gives me confidence that we are going in the right direction


  6. "A values driven business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Director in London, England
    Current Employee - Human Resources Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Moonpig full-time (More than a year)

    Pros

    Moonpig is a leading brand in the card and gifting market with strong values and behaviours which you really want to get behind. It's an exciting and challenging place to work with ambitious growth plans. The people are bright and personable and it's quite simply a brilliant place to develop my career.

    Cons

    Moonpig's career proposition needs to be embedded and there are still some legacy issues to be ironed out but we're getting there.

    Advice to Management

    Share your successes and failures with the rest of the Group - there is so much we can learn from you.


  7. "Poor structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Moonpig full-time (More than a year)

    Pros

    Interesting ideas and products
    management is approachable

    Cons

    They want to do the right things but don't seem to have efficient people leading.
    There have been lots of changes of senior management in many departments, turnover rate seems super high too. There is no clear structure or certain ways of working (especially for peak periods) which creates frustration in category teams.
    Limited career advancement overall with very standard/ basic salary.
    Culture in some areas in London HQ is snobby and discouraging.

    Moonpig Response

    30 Oct 2018 – Photobox Group

    Thanks very much for leaving your review. Great to hear how collaborative you felt the culture was whilst you were with us. Innovative ideas and products is something we continue to strive for, so... More

  8. "Inspiring and built on a great idea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Moonpig full-time

    Pros

    Awesome people and potential

    Cons

    I just want to do more faster!

    Moonpig Response

    2 Oct 2018 – Photobox Group

    Thank you for taking the time to leave this review, it’s great to hear you’re enjoying being part of the team and feel there’s opportunities to develop your career with us. In terms of doing things... More


  9. Helpful (4)

    "A company which has lost its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Moonpig full-time (More than a year)

    Pros

    There's a good business in there somewhere.

    Cons

    The leadership team (right from the very top) just aren't clear about the business' strategy. Too many senior leaders have mysteriously "resigned" recently (with no other job to go to) resulting in a lack of direction and meaning things all feel a bit rudderless.

    Advice to Management

    Try and have faith in the staff. Stop with all the short term ism to please the owners.

    Moonpig Response

    2 Oct 2018 – Photobox Group

    Thanks for your review, we appreciate you taking the time to share your thoughts. We feel we’ve made progress when it comes to clearly communicating our strategy and plans, with each brand having... More


  10. Helpful (1)

    "Nice place to work, bit chaotic though..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Really friendly people and a nice atmosphere in the office. Most people are approachable and helpful
    - They really try to include people from all sites, so the people in head office get to go to the factories etc...
    - You get quite a bit of credit to spend on Moonpig (over £300) which is a lot of birthday cards!
    - The chance to really get involved in the tech and if you have the motivation you can become a rock star
    - Nice shiny new offices. Thank god, I got fed up of having to queue for the toilets!

    Cons

    - Very disorganised, not chaos, but close. They want to do the right things but don't seem to have enough people leading.
    - Very hard to find info, it's all in people's heads but not much written down and what there is seems to be out of date. It's a big eng team but as above, no coordination.
    - Pay/benefits, apart from the Moonpig credit, is a bit meh. They claim to be a special/amazing/best place to work but it all seems pretty standard for any tech company. Turnover rate seems higher than for similar companies, that says a lot
    - Not much chance for career advancement
    - Rash decisions made by management, very knee jerk when the investors are unhappy. As ever it's the lower downs that pay, never the actual management
    - Bonus system seems a work of fantasy

    Advice to Management

    - You made the decision to change your process, now give the team the leadership they need to make the change
    - Stop the knee jerk decisions! We know that you are at the behest of the investors but how about some long-term planning?
    - Get the eng teams organised properly. People work super hard but seem up against it
    - Be more honest with your staff

    Moonpig Response

    2 Oct 2018 – Photobox Group

    Thank you for taking the time to leave this review. We’re pleased to hear all of the great things you loved about working here, from the new office environment, inclusion across sites, our benefits... More