Management, including the CEO, exhibits a micromanaging approach that often comes across as unprofessional and lacking real-world working experience. This lack of exposure to industry norms and practices is palpable throughout the company.
The Customer Service/Player Experience role is notably underpaid, reflecting a broader trend of minimal compensation and benefits across the organisation. The responsibilities significantly exceed what is outlined in the job description. In this role, you’ll often act as a therapist, handling complex and challenging issues such as addiction, abuse, high-risk cases, AML compliance, and more.
Before accepting a position, ensure you thoroughly enquire about the full scope of responsibilities and what the training process entails. The role requires emotional resilience and a readiness to face high-pressure situations daily.
Micromanagement is a prominent feature of the company culture. Every moment of your workday is closely monitored, with tasks dictated to you rather than entrusted to your judgment. The lack of autonomy and trust can feel infantilising. If you are comfortable working under constant oversight and direction, this environment may suit you. Otherwise, it’s worth considering these factors carefully.
