NFU Mutual Reviews

Updated Jul 21, 2021

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Found 135 of over 241 reviews

3.8
74%
Recommend to a Friend
52%
Approve of CEO
NFU Mutual Group Chief Executive Nick Turner  (no image)
Nick Turner
4 Ratings
Pros
  • "Generous company pension scheme(in 14 reviews)

  • "Incredibly good work/life balance(in 12 reviews)

  • Cons
  • "Poor Management / Leadership Team (Bristol) compared to other areas of the business(in 8 reviews)

  • "No succession planning or career opportunity unless you move to Stratford where the head office is(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great Company

      Jun 29, 2021 - Data Remediation Analyst in Stratford-upon-Avon, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They really look after you here

      Cons

      There are not any to talk of

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      NFU Mutual Response

      Talent Attraction Specialist

      Thank you so much for your feedback. It’s great to hear you enjoy working at NFU Mutual and that you feel so well looked after.

    2. 4.0
      Current Employee, more than 3 years

      Company review

      Jul 19, 2021 - Anonymous Employee in Cardiff, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A good company to work for with competitive salary Great people you work with

      Cons

      High turn over of staff recently Poor communication from higher management especially exec level. Pretend to care but true colours shown since working from home

      3 people found this review helpful
    3. 1.0
      Former Employee, more than 5 years

      My experience working at NFUM

      Jul 21, 2021 - Claims in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are a number of great hardworking loyal staff members who put customers at the heart of what they do.

      Cons

      The company over the past number of years has switched to becoming more focused on it’s brand, revenue and profits, rather than doing right by its staff and customers. Some terrible managers in mid management whom only care about their own career progression. There is a lot of ‘jobs for mates’ and no appreciation for hardworking members of staff. The only reason the company scores well on the Gallup engagement survey is that you get given a free day off work if you score high and you are punished if you score low.

      Continue reading
      4 people found this review helpful
    4. 4.0
      Former Employee, more than 1 year

      Good company

      Jul 7, 2021 - Sales Associate in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Realistic targets easy job home working option

      Cons

      Poor management, no development, dead end job

      1 person found this review helpful
    5. 4.0
      Former Employee

      Good company

      Jul 6, 2021 - Pricing Analyst in Stratford-upon-Avon, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      cares about employees, a good place to work

      Cons

      very rigid, no new innovation

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    6. 2.0
      Former Employee, more than 3 years

      Promised so much, but the experience was at best disappointing

      Jun 12, 2021 - Anonymous Employee in Stratford-upon-Avon, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good response to COVID with staff reassured at every step. A fairly pedestrian work environment - which is good if you like that sort of thing. Decent pension. Annual group bonus - total 10% of salary - has averaged about 85-95% in recent years. You could eek it out for quite some time before anyone noticed that you aren’t delivering anything - if you were so inclined - as they really struggle to sack people for under performing. Nice locations and grounds. Genuinely first class facilities. Parking on site. Well respected brand in the market within their particular niche. Some decent people dotted here and there in the business that are pleasant to deal with. Some people may like the touchy-feely veneer which includes things like gift boxes, team bonding days and other staff engagement initiatives, but it wasn’t my cup of tea and I found it all a bit weirdly over the top.

      Cons

      The overarching feeling I got was that there is more than a whiff of snobbery about the place, and the culture felt a bit provincial and cloying. Very hierarchical culture informs almost every activity and conversation, something I found particularly stifling. About 30 years behind the curve when it comes to attitudes towards diversity, and there doesn’t seem to be any appetite to change this currently. Didn’t seem to be a particularly meritocratic culture to me, and nepotism is rife. Limited career opportunities in reality. Not a single person was promoted in my division during my entire time with the business. Careers page claims that study support towards professional qualifications is available but I was refused this, even though others in the team were supported. Bullying. I know of several people who have had to take time off or who have left because the toxic nature of some departments has caused them to experience mental health issues. Take the Gallup engagement score and ‘Great Place To Work’ accolade with a massive pinch of salt - staff are actively encouraged to score the company highly and negative feedback via the survey is not welcomed.

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      4 people found this review helpful
    7. 1.0
      Former Employee, more than 1 year

      Women who are bullies

      Jul 20, 2021 - Customer Service Advisor in Stratford-upon-Avon, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None it’s all about bully women running the show

      Cons

      None the place has a terrible atmosphere

      Continue reading
      4 people found this review helpful
    8. 5.0
      Current Employee, more than 5 years

      Best company

      Jun 22, 2021 - Account Manager in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company are great to work for

      Cons

      None at all it’s great

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      NFU Mutual Response

      Talent Attraction Specialist

      Thank you for your feedback – we value all the reviews we receive and appreciate you taking the time to leave yours.

    9. 3.0
      Former Employee, more than 5 years

      Ideal as a pre retirement job. Not so good if you want to stay for most of your career.

      Jan 21, 2021 - Finance in Stratford, London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexi time so no pointless panic if running late etc. Financially secure. A steady place to work. Good working environment though some facilities, (swimming pool) removed. Decent pension scheme by today's reduced standards. Flexible holidays, - can buy or sell extra or unwanted days. Employee wide bonus scheme.

      Cons

      Poor upward career opportunities. Uncompetitive salaries, - the salary you start on, plus going rate inflation increases, will be the salary you finish on regardless of how well you perform in the role. Opportunities for sideways moves but never any increase in salary offered for them. Too much deference to management based on their level grade regardless of whether they are actually any good. Very poor appraisal system which takes up excessive unproductive time, causes needless employee distress and is open to abuse by managers, some of whom use it to bully staff whereas other managers simply pay it lip service. The better people tend to stay for two or three years and then move on to a different employer when they realise how much extra they can earn outside. We even had people leave to work for the Government who were paying more!

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      2 people found this review helpful
    10. 4.0
      Current Employee

      Great company with clear strategy

      Jun 3, 2021 - Human Resources Business Partner in Stratford-upon-Avon, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company strategy with genuine excellent customer focus

      Cons

      Speed of change is slow

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