Is NFU Mutual a good company to work for?

NFU Mutual has an overall rating of 4.4 out of 5, based on over 775 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 86% of employees would recommend working at NFU Mutual to a friend and 87% have a positive outlook for the business. The best reviews about NFU Mutual have been left by employees working as Manager , Motor Claims Handler and Claims Handler .

Does NFU Mutual pay their employees well?

According to anonymously submitted Glassdoor reviews, NFU Mutual employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at NFU Mutual. This rating has been stable over the past 12 months.

How satisfied are employees working at NFU Mutual?

86% of NFU Mutual employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NFU Mutual 4.6 out of 5 for work life balance, 4.4 for culture and values and 4.2 for career opportunities.

What are the top reviewed jobs at NFU Mutual?

Claims Handler (35) , Underwriter (21) , Manager (18) , Sales Associate (18) , Motor Claims Handler (11) , Customer Service Advisor (10) , Analyst (9) , Commercial Underwriter (9) , Sales and Service Associate (9) , Team Leader (9) , Customer Service Representative (8) , FNOL Claims Handler (8) , Sales Executive (7) , Administrative Assistant (6) , Business Analyst (6)

What are the pros of working at NFU Mutual according to real employee reviews?

"Great people you work with" ((in 59 reviews)); "Overall benefits good" ((in 52 reviews)); "Good work life balance and" ((in 41 reviews)); "Development and the great Culture" ((in 38 reviews)); "I had great colleagues here" ((in 32 reviews))

What are the cons of working at NFU Mutual according to real employee reviews?

"Poor management within agency." ((in 33 reviews)); "low salary compared to other insurers" ((in 23 reviews)); "Too many managers appointed through progression and not skill" ((in 16 reviews)); "Bullying is normal and accepted behaviour." ((in 11 reviews)); "Senior management are based all over the country and make big decisions without asking the people who actually do the job." ((in 6 reviews))

What NFU Mutual locations have received the highest employee ratings?

London , Stratford-upon-Avon , Glasgow , Belfast , York

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NFU Mutual

NFU Mutual Reviews

Compare reviews

4.4

86% would recommend to a friend

(737 total reviews)

Nick Turner

90% approve of CEO

87% positive business outlook

Ratings by category

4.6

Work/Life balance

4.4

Culture and values

4.3

Compensation and benefits

4.2

Diversity and inclusion

4.2

Senior management

4.2

Career opportunities

NFU Mutual has an employee rating of 4.4 out of 5 stars, based on 737 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The NFU Mutual employee rating is 22% above average for employers within the Insurance industry (3.6 stars).

Reviews by job title

737 reviews

4.0

4 Jun 2026

A supportive and stable organisation with a strong culture and good opportunities to develop.

Personal assistant

Recommend

CEO approval

Business outlook

Pros

NFU Mutual is genuinely a great place to work, with a strong focus on people, culture, and work-life balance and I have never felt it more than working here. The team environment is very supportive and collaborative, and there’s a real sense that colleagues want to help each other succeed. The role is varied and provides opportunities to build a broad skill set, which keeps the role interesting.

Cons

At times, the role can feel reactive, with a need to constantly manage competing demands and last-minute changes. As a PA, a lot of the work is behind the scenes, so your impact may not always be as visible as in other roles.

3.0

4 Jun 2026

Work-life balance but limited progression opportunities

Claims

Recommend

CEO approval

Business outlook

Pros

Work balance is good overall

Cons

Progression could be better managed

5.0

21 May 2026

Great place to work with excellent opportunities

Software asset manager

Recommend

CEO approval

Business outlook

Pros

Great place to work Work life balance Reward Training and career opportunities

Cons

There are no cons to report

NFU Mutual Response

Thank you for taking the time to share your experience of working at NFU Mutual. It’s really great to hear you enjoyed such a positive and long-standing career with us. We’re especially pleased that you’ve highlighted the work-life balance, benefits and rewards, and the training and development opportunities available – all of which are so important in supporting our people. We wish you all the very best for the future and your continued success in your career.

Viewing 1 - 3 of 737 Reviews

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Jobs at NFU Mutual

Contact Centre Operations Manager

Facilities Delivery Manager

Stratford-upon-Avon, England

£55K - £55K /yr

(Employer provided)

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Customer Service Adviser

Health and Safety Consultant

Stratford-upon-Avon, England

£65K - £65K /yr

(Employer provided)

View job