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      NOCD

      Engaged employer

      NOCD Reviews

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      3.3

      55% would recommend to a friend

      (188 total reviews)

      Stephen Smith

      67% approve of CEO

      59% positive business outlook

      Ratings by category

      3.7

      Compensation and benefits

      3.5

      Diversity and inclusion

      3.3

      Culture and values

      3.1

      Career opportunities

      3.0

      Senior management

      2.9

      Work/Life balance

      NOCD has an employee rating of 3.3 out of 5 stars, based on 188 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NOCD employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      188 reviews
      1.0
      30 Jun 2023

      TOXIC DUMPSTER FIRE

      Therapist
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home and the clients.

      Cons

      Beware: All the positive reviews are from mgmt and sound like job ads or people who just started. They are like used care salesmen. They lure you in under the guise of providing quality client care then they let you know it’s really all about the numbers. There is no unlimited PTO, no schedule flexibility, no work life balance, no easily attainable bonus structure, no useful administrative support, no independence, no useful consultation, no matter how hard you work they demand more, no listening to employee feedback, no real opportunities for advancement. They pack your schedule, overbook you then question you if you try to protect any of your time. They promise incentives for extra work at the end of the month but no one can answer your questions when you inquire about them when you are supposed to receive them! And the micromanaging is unreal!!! They micromanage at every level. Mgmt is incompetent and are master gaslighters. All they do is pat each other on the back at every staff meeting while a network of hundreds of therapists sit there watching looking timid, defeated, and burned out.

      avatar
      NOCD Response
      2y
      We appreciate you taking the time to share your feedback. It’s great to hear that you had the opportunity to work with some great individuals while at NOCD. We’re committed to improving the experience for each employee here at NOCD and your input is helpful in doing so. If you’re open to discussing further, we’d love to hear more about your experience. Our People Operations team and managers are always open to discussing feedback and potential solutions — feel free to reach out at any time. Additionally, we encourage all individuals to leave reviews, from our leadership team to our individual contributors! What's great about Glassdoor is that we can see titles, should the individuals choose to share, so candidates can see and understand who is posting the reviews.
      1.0
      24 Mar 2023

      Worst mistake ever

      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home full time The "lower level" workers were some of the best people I know. Hard workers who weren't afraid to speak up with ideas, team leads who truly heard their ideas and escalated them.

      Cons

      Poor leadership Horrible higher ups 0 work life balance Bad morale NO communication across the board Refusing to hire while demanding increases in numbers I could go on and on about my time at NOCD but what it really comes down to is that I used to brag about working there and believed in what I did until I became a manager. Then I understood that not only was I privileged to have a manager who shielded me from upper management (CEO, CFO, anyone who attended growth) and their horrific expectations, but also just how toxic they are, ESPECIALLY Stephen Smith and Larry Trusky. I would be called on my days off, chastised when I would stick up for my team and others, watched people who had built everything the company STILL uses to this day get fired or burnt out, for what? A company that still fails to pay their staff on time, still encourages not talking about your wages with your coworkers, toxic work place habits, and praises the people who sell their souls for a job? Seems unfair and outdated. Overall my review went from 5 star to 1 star and frankly everyone I know who has left there has felt the same, and if they say otherwise I bet you can guess what level they worked in.

      avatar
      NOCD Response
      2y
      We appreciate you taking the time to share your feedback. It’s great to hear that you had the opportunity to work with some amazing individuals while here at NOCD. We’re committed to improving the experience for each employee here at NOCD and your input regarding communication within the organization is helpful in doing so. We are currently focused on improving communications based on feedback that we’ve received through conversations with our employees and our different engagement surveys. If you’re open to discussing further, we’d love to hear more about your experience. Our People Operations team and managers are always open to discussing feedback and potential solutions — feel free to reach out at any time.
      2.0
      21 Feb 2024

      Toxic Environment

      Therapist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great ERP training Work from home Great client relationships

      Cons

      NO work life balance. Many days I would find myself seeing 7 clients in an 8 hour work day which would leave me burned out with no time for my family. Over 70 clients assigned to one therapist. Management seems to gaslight you into meeting ridiculous numbers, asking to book at 32 hours per week. This is unrealistic and would often have me start my day off praying for a cancellation because I couldn’t manage it. This job made me hate doing therapy, and that’s unfortunate because it’s my passion. Money trumps actually helping people, because therapist are constantly micromanaged while being stepped on so the CEO can meet his goals. They act as if they don’t trust their clinicians while also acting as if they don’t care about them. I was disregarded and overlooked many times while working here, I was literally drowning and no one cared.

      avatar
      NOCD Response
      2y
      Thank you for taking the time to share feedback. We're glad to see that you valued our ERP training and appreciate the feedback about how we can improve the Therapist experience, especially as this is an initiative we're highly focused on. Recently, we made an adjustment to our clinical hours expectations based on feedback that we heard directly from our employees and through engagement surveys. We'll continue to take all feedback into account as we look to make further improvements. If you’re open to discussing your feedback further, our People Operations team and managers are always open to listening and brainstorming potential solutions.
      Viewing 1 - 3 of 188 Reviews
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      ReviewsNOCD reviews

      Glassdoor has 203 NOCD reviews submitted anonymously by NOCD employees. Read employee reviews and ratings on Glassdoor to decide if NOCD is right for you.