Nespresso Customer Service Representative reviews

2.2

14% would recommend to a friend

(24 total reviews)
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Alfonso Gonzalez Loeschen

Not enough data to show CEO approval

13% positive business outlook

Customer Service Representative employees have rated Nespresso with 2.2 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Nespresso is rated 38% below average by Customer Service Representative professionals compared to other employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

24 reviews
1.0
12 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Nothing at all, cannot think of one thing.

Cons

Unprofessional to their employees and to their customers. Awful service. Left after 3 weeks

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Nespresso Response
6mo
Hello, Thank you for sharing your review with us. We’re truly sorry that your experience did not meet expectations. At Nespresso, our people are our top priority, and we constantly strive to foster a collaborative and respectful work culture, where everyone feels supported and cared for. Your feedback is much appreciated, and it will be shared with the responsible team. You are also always welcome to share more details with us so that we can address the concerns you raised. We wish you well in your new endeavors. Thank you.
4.0
3 Oct 2024

Good

Recommend
CEO approval
Business outlook

Pros

good work life balance, fun job

Cons

It was a mostly positive experience

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Nespresso Response
1y
Hello, Thank you for taking the time to share your feedback with us. We greatly appreciate your positive remarks about the work-life balance and the enjoyable nature of the job. It's always rewarding to know that our efforts in creating a positive work environment are being recognized. We genuinely appreciate your willingness to provide feedback and help us enhance the overall employee experience. We value your contribution and will use it to сontinue driving positive change within our organization. We wish you much success with your new endeavors. Thank you.
3.0
27 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Relaxed work environment, free, coffee, and tea, decent pay, good location

Cons

Hard to understand training sessions

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Nespresso Response
1y
Hello Colleague, Thank you for taking the time to share your review and for acknowledging our efforts in creating a comfortable, supportive, and collaborative work environment at Nespresso. We truly appreciate your insights regarding the training sessions. Our goal is to provide every employee with the opportunity to learn and develop, and your feedback is invaluable as we continuously strive to improve our training programs to better meet the needs of our team. If you have any further details or concerns, please don't hesitate to reach out to your local HR team, as your input is valued, and it helps us make necessary improvements. Wishing you continued success in your career with us. Thank you.
Viewing 1 - 3 of 24 Reviews

Glassdoor has 3,216 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.