If you are a remote worker, be prepared because NARS has someone monitoring your keystrokes, recording your phone calls (not necessarily for quality purposes), counting the number of calls that you don't pick up (even when you are already on the phone or the caller called the wrong number and hung up). They reuse phone numbers from former employees in other departments, so expect to get numerous calls each day that have nothing to do with your department. The level of disrespect NARS has for their remote workers is off the chart. The high claim loads mean reps have no time to not work their files. But NARS management is still counting key strokes. P.S. all new hires are told to write a positive review as part of the onboarding.
