OVO Reviews

Pros

Such a progressive company with a clear aims and goals. A company focussed on it's members and it's people and determined to create a place where everyone belongs

Cons

Working on bringing two large companies together and taking everyone on the journey an be a challenge

Pros

Awesome work culture and offices

Cons

Tough to grow. Takes time to grow and chart a path for yourself. Loads of change.

Pros

Great values and goals, company objectives are in line with personal values.

Cons

Lots of change all the time.

Pros

Micro-management, a meeting with your manager if you are one minute late to work but nothing if you stay 10 mins late.

Cons

One of the reasons why I left is because every CSA that I know is much happier they have left & richer because they don't have to spend extra money on therapy anymore. In my first year they grew massively and increased in value to a Billion, no payrise for me though just more work, I was there to just apologise to customers when OVO cut corners with billing and was then fined millions by OFGEM. OVO care about their colleagues though, I mean the signature of company emails are "OVO, PEACE LOVE AND OUT" for all the 5 year olds clocking into their 8 hour shift today. Because of the growth, the business focuses changed, the goalposts changed for the requirements of the bonus and the day to day role. Complaints marking and quality of calls were added making it extremely harder to get a bonus. Just another element to squeeze the life out of the bonus which just about made living in Bristol affordable with extortionate rents and £5 pints.(high cost of living and other companies were paying more). The company got bigger, the job got more demanding but the salary stayed the same. After the investment from Mitsubishi they restructured progression with the promise of a new progression path, it took over 15 months for something that anyone with half a brain and had basic experience of Microsoft PowerPoint could have made. They labelled it "reward steps", it's all a bit of a joke really. Around the 2 year mark some of my colleagues went for a promotion in second line, they got the job and was working for 6 months, one week before securing the role and passing probation they sent them back to their old roles (talk about a slap in the face) and they pointed out to them that their contract did say they could send you back due to "business needs". Fair to say most of them quit after that. Oh and they also advertised the role again a few weeks later, they had to re-apply and go through the interview process again. Yes, this is all real. I could go on and on about the ups and downs but you can roll a in glitter... My advise would be if you've got 5 minutes take a nap, dream about how the company was 5 years ago and imagine your little cute fairytale life there with great progression and a nice bonus along with it and happy customers. Now wake the up, smell the sweet smell of reality. That's never going to happen again, find something else that won't make you spend hours on YouTube watching things like "Top 10 Sinkholes" just so you don't die of boredom and you end up wondering what you're doing with your life. OVO PEACE, LOVE AND OUT. P S. KWH'S OF LOVE