Office Concierge Reviews | Glassdoor.co.uk

Office Concierge Reviews

Updated 18 July 2018
115 reviews

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3.0
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Clifford Baker, Simon Cooney & Anne Marie Holland
44 Ratings

115 Employee Reviews

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Pros
  • "My account manager is the only reason I stayed as long as I did" (in 10 reviews)

  • "I started at OC as a FOH receptionist, I was promoted to a Guest Services Manager, then to Front of House Manager on to Head Concierge and finally to" (in 4 reviews)

Cons
  • "Zero contact with account manager" (in 19 reviews)

  • "The so called "5 out of 5" comments on here are a clear indication that Office Concierge's HR team have too much time on their hands" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    "I wouldn't be where I am today if it wasn't for OC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Office Concierge full-time (More than 5 years)

    Pros

    I started at OC as a FOH receptionist, I was promoted to a Guest Services Manager, then to Front of House Manager on to Head Concierge and finally to Front of house Estate Manager. Each of these roles I was contracted to work for various high profile clients.
    I was fortunate to work closely with the senior management of the company which enabled me to gain a strong understanding of how the company works.
    The team are incredibly supportive, from the Directors down. I worked hard and I was rewarded, not just with promotions but with various awards, Selfridges vouchers etc.
    There are many great company perks as well, such as a great basic annual leave entitlement (and you accrue more with the years you have worked there), high street discounts etc

    Cons

    Sometimes holiday requests would be rejected which could be infuriating, however when you understand how the company is structured to work and cover sickness/leave/appointments etc, you absolutely understand why this happens.

    Advice to Management

    Ensure employees throughout the business are taught how the company is structured to ensure a transparent understanding of policies and procedures.


  2. "DD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Office Concierge full-time

    Pros

    Good company to work for. Great Christmas Parties.

    Cons

    Lack of progression. Hard to choose your holiday days.

    Advice to Management

    Provide more qualified training to receptionists.

  3. "Hit And Miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Office Concierge full-time

    Pros

    - Good buildings (if you are lucky enough to be placed in one)
    - Good support from the management team
    - Perkbox

    Cons

    - Barely any benefits (healthcare, travel, maternity)
    - Attrition of staff especially account managers and elites is very high
    - Pay could be better
    - Better acknowledgement for longevity would be appreciated
    - No room for progression
    - Bonuses could also be improved


  4. "When people really should be a priority"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    No opinion of CEO

    I worked at Office Concierge full-time (More than a year)

    Pros

    Clients and team members were lovely

    Cons

    They are not the people orientated business they profess to be.
    Staff are treated like numbers.

    Office Concierge Response

    5 Jun 2018 – Senior HR Advisor

    Thank you for your feedback which we are very surprised to hear as we pride ourselves on being a people focused business where we treat our employees as individuals and we are very proud to have such... More


  5. "Poor management team poor staff morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front of House in London, England
    Former Employee - Front of House in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Office Concierge part-time (Less than a year)

    Pros

    They have several good locations, however, they will choose the work place for you.
    I enjoyed the working environment in a high end location.

    Cons

    - Bad Management
    - Rude staff
    - unprofessional HR team
    - little to no communication or miscommunication
    - constantly changing administrator managers

    Advice to Management

    One way to improve the quality of the HR could be to employ more people. Every time I called the office, the staff seemed always very stressed out and overworked.

    Office Concierge Response

    5 Jun 2018 – Senior HR Advisor

    Thank you for your feedback and I was pleased to hear that you enjoyed working at your site. We do pride ourselves on having a full understanding of our clients and our people to best match... More


  6. "Couldn't arrange a drink up in a brewery."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Elite Receptionist in London, England
    Former Employee - Elite Receptionist in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Office Concierge full-time (Less than a year)

    Pros

    Met and worked with some amazing people
    Good experiences and learnt lots as well as seeing London
    A good role to get your foot in the door & gain some experience.

    Cons

    Account managers are rude - never was introduced & asked others about me in front of me
    OC doesn't care about you as an employee - you are told that the contract means more to them than you
    Huge elite turnover - treated as a number rather than a person
    If you as an elite are treated unfairly - you will not get any say as the contract means more to them
    If you go for this job. Remain positive and an open mind or you will be driven insane. Get on to gain experience - OC will sell you a dream

    Advice to Management

    Look after Elites & they will look after you


  7. "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front of House in London, England
    Current Employee - Front of House in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Office Concierge full-time (More than a year)

    Pros

    You meet lovely people in the work you do! Also, gain experience within a corporate environment!

    Cons

    I believe everyone experience is different and you should see for yourself. I would not like to put negative feedback as it depends on the person.

    Advice to Management

    Support the Elites!

  8. "Just no..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Elite Receptionist in London, England
    Current Employee - Elite Receptionist in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Office Concierge full-time

    Pros

    It teaches you how to manage time better, lovely people employed by company

    Cons

    Everything else, save yourself from the headache

    Advice to Management

    Treat employees like humans


  9. "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site/Facilities Manager in City of London, England
    Former Employee - Site/Facilities Manager in City of London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Office Concierge full-time (Less than a year)

    Pros

    Friendly Account Managers, Great Learning & Development Teams, great locations & solid work.

    Cons

    Wages are below industry standard and though the word is solid, the opportunities to evolve within the industry to minimal.

    Advice to Management

    keeping looking for client who are looking to fill more administrative, office & facilities management roles. Sadly reception management is not enough to keep operatives mentally stimulated and feeling as though they are valued. There must more attention and professional care in the way opportunities for the Elite operatives as they are sadly under valued with less focus on their needs.

    Office Concierge Response

    7 Feb 2018 – Senior HR Advisor

    Thank you for your feedback. We are pleased to hear that you have had a great experience with our management teams and enjoyed your time with us. We manage many receptions across London where... More


  10. "Worst company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Concierge full-time

    Pros

    Being expected to do more than one person's job provided more career opportunities.
    Was able to work with a few nice colleagues

    Cons

    Employers frequently talking behind your back at HO.
    Poor senior management who offer no support and avoid taking accountability.
    Long hours are expected but only those who are favoured will receive gratitude.


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