The Operation HOPE public perception sounds great but this company, in reality, is not a good place to work for, the way they treat and pay their employees is very bad, and the only ones the CEO and upper management is themselves by giving themselves very substantial raises every single year, making north of 500,000 and the CEO almost making 1Million per year, and keep getting raises annually while the people in the trenches (the coaches and office support) get not raises for performance nor cost of living. Operation HOPE’s internal employee culture is bad (they say externally is good) but is very bad and demoralizing to most employees, especially the way that the CEO has been interacting with employees, in the last few company-wide meeting the so-called CEO (Mr. Bryant) spoke to the staff saying that if anyone didn’t like the way he conducts business can get the hell out of the company, that is his way or the highway, after that humiliating interaction (not for me for the so called Mr. Bryant, I have decided to actively start looking for a new job, he only focuses in looking good for the current funders, big companies, and big financial institutions that signed multiyear/multimillions contracts to make themselves and Operation HOPE look good to the public, but Operation HOPE won’t even provide basic equipment like phones for the coaches to provide service, many of the coaches have to use our own personal phones to conduct business, most coaches have outdated computers and the company has a really bad client management programs that Operation HOPE management manipulates to show existing partners new potential donors/funders and partners data so they can look good to get new commitments and contracts. Also, Operation HOPE only promotes the people that management like people that follow the top management culture of internal racism and keeping coaches from voicing their concerns, and if they do voice them, they are quickly put down and let go. When employees move on, like many former operation coaches that I personally know, put in their two-week notice and try to do the right thing by giving the notice to help with the transition, they wore immediately let go and cut out all communication internally and externally. The Operation HOPE HR Department is a disaster handling the exit process. The Operation HOPE Cultural and Inclusion Department has no clue about the reality of the morale and how employees really feel, they only talk about being there for the employees but in the end, they do what the CEO wants, and they make no significant changes. There have been so many resignations in the last few months, Operation HOPE keeps hiring people for upper management that know nothing about housing counseling or credit coaching, and many times are friends or relatives of someone in upper management that seasoned employees have to train, many times being their own supervisor, Operation HOPE is also hiring coaches with no housing counseling nor credit background experience to work directly with clients. Overall, this has been the worst experience I had have since my time with Operation HOPE, especially the last year or so. Is time to move on.
