Orion Advisor Technology Reviews

New leadership does not care about employees, only concerns are customer wait times and NPS scores. After COVID we were told we would stay remote, though some offices stayed open if employees wanted hybrid/in-office. New CEO came in and is converting us back to mandatory hybrid work schedule, even though a large portion of the company does not live close to a building. Pay has not increase to meet inflation, let alone bonuses. Good managers leave as soon as another offer comes along because of how draining upper management is. The bad managers that replace them then cause good workers to find work elsewhere. No real/good training for employees in place, everyone gets thrown into the engagement queues, some teams everyday, some during QE only (but either way it was not part of their initial job description when hired). It’s turning into a call center and there is no way to get feedback to the product teams or upper management to let them know what customers really want. They think they know best and get tunnel vision, and then just like everything else we’ve made so far, it falls short, backfires, or causes more problems on top of the ones we’ve already got.

Orion is really a number of different companies in the industry fused together. As an employee of one of the companies that were brought into the fold, I was excited about Orion's promise as a "remote first" culture and the prospect of more career opportunities at a larger company. That changed quickly. Once the new CEO took over, her first order of business was to throw away remote work. They promised they would take our feedback and compromise to find a solution that worked for everyone involved. They didn't. Instead, they came out with a draconic policy that immediately caused the company employees to revolt. Now, employees are forced into offices even if their team isn't located there. They constantly talk about cost cutting while wasting untold amounts on babysitting, retrofitting offices to fit more employees than they should, etc. Then we have the issue of outsourcing. When the idea was first introduced, it was pitched to employees as a way to "reduce workloads" for existing employees. Unsurprisingly, what they really meant was buy enough time so that they could lay off more workers. I can't possibly recommend the company in its current state. It had a good run.