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      OvationCXM

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      OvationCXM Reviews

      3.8

      68% would recommend to a friend

      (63 total reviews)

      Alfred "Chip" Kahn IV

      80% approve of CEO

      55% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      3.8

      Diversity and inclusion

      3.8

      Compensation and benefits

      3.7

      Culture and values

      3.6

      Career opportunities

      3.5

      Senior management

      OvationCXM has an employee rating of 3.8 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OvationCXM employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      63 reviews
      4.0
      16 Oct 2025

      Great First Start

      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great job to start and get your foot in the door for technical support job Learn about some networking and you learn troubleshooting steps. Also, learn how to use a ticketing system. You work remotely which is a plus.

      Cons

      No set level of expectations. There are favorites. People can do what they want at the expense of their other coworkers. Nothing is done to people that have multiple offenses. They are not able to reward employee that actually do a great job and reward people who don't care to be there just want the paycheck. They also base their metrics on quantity and not quality which end turn ends up with people having to call in multiple times and leads to frustrations with the clients.

      3.0
      16 Apr 2025

      Lethal Politics

      Senior php architect
      Recommend
      CEO approval
      Business outlook

      Pros

      They have a relatively clean code base, based on a major PHP framework.

      Cons

      The corporate politics was absolutely lethal. I saw great devs PIPed and fired for no reason, especially the PHP docker expert. No one would allow him to fix the existing, and broken, Docker dev environment and then when he did massive work for PHP 8, they let him go, because he was saying how the Google Cloud migration would cost way too money. Six months later, I was laid off because, well, the migration to Google Cloud busted the budget just as that guy had warned us all, and OvationCXM had a mass layoff, me included. We should have listened to him more and not the new CTO.

      1.0
      21 Aug 2024

      Terrible Management

      Tech support pos
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO* Remote Work and a check

      Cons

      Management is the worst! No Metrics they pick and choose their favorites training the dam worse and their tech resources are not educated

      Viewing 1 - 3 of 63 Reviews
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      ReviewsOvationCXM reviews

      Glassdoor has 65 OvationCXM reviews submitted anonymously by OvationCXM employees. Read employee reviews and ratings on Glassdoor to decide if OvationCXM is right for you.