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      Patientco

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      Patientco Reviews

      4.3

      83% would recommend to a friend

      (34 total reviews)

      Bird Blitch

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.5

      Diversity and inclusion

      4.4

      Culture and values

      4.0

      Senior management

      4.0

      Compensation and benefits

      4.0

      Career opportunities

      3.9

      Work/Life balance

      Patientco has an employee rating of 4.3 out of 5 stars, based on 34 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Patientco employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      34 reviews
      1.0
      29 Sept 2020

      A Poison Apple

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible leave time and very fun coworkers. I love Bird, the mission is really sound and there’s room for a lot of good to come from the work Patientco does. Some of the people at Patientco are true gems I’ll keep as treasured lifelong friends.

      Cons

      Patientco has a few BIG issues that the leadership is reluctant to address, namely blatant racism and homophobia in the workplace. I know of instances where former executives used the F word slur to shame a sales rep for drinking a cocktail and another executive that refused to promote someone because of their sexual orientation (using coded language like “not strong enough” and “too feminine”). Also, the company has a history of racial bias. Leaders use coded language like “sassy,” “confrontational,” and “loud” to reprimand black coworkers for the exact same actions a white coworker is taking (and the white coworker receives no reprimand). Also, the hiring manager has openly expressed personal beliefs among coworkers about the laziness of certain racial groups. This is something that is honestly well known around Patientco but a lot of people turn a blind eye because they’re unsure what to do. There are also cases of gender based discrimination in salary. An employee was fired for disclosing salaries of other employees, but through that it became apparent that one male employee with little experience and no advanced degree was making ~$100,000 while a female employee of similar rank with an advanced degree was only making 70% of that (trying to avoid actual numbers because the company is small enough to know who these people are). They pressure people to not discuss salaries to avoid realization of this disparity. Whenever these discriminatory acts are brought up, management just hand waves over it, talks about diversity training, and moves on. There’s no movement to introduce diversity into the all white leadership board, employees are talked to about “respect” when the real conversation should be the glaring, pervasive discrimination. Also, in much less big of a deal, there is virtually no job growth. They’ll promise you a job opportunity that will never come to fruition. I loved the people I was with but my time there set my career path back instead of moving it forward. I would literally never recommend someone I like to work at Patientco because I don’t want to set them up for stress, failure, and likely discrimination.

      avatar
      Patientco Response
      5y
      Thank you very much for your candid feedback. Two of our Core Values as an organization are to “Improve Each and Every Day” and “Embrace Responsibility.” As a growing company, we recognize that there is always room for improvement and we embrace the responsibility that we have to our employees, our clients, and the communities we serve. In the spirit of embracing responsibility, we have taken clear steps to create a culture of diversity, equity, and inclusion. We commit to continuing to actively address employee challenges and/or concerns about peer and leadership behaviors that do not uphold the culture we are striving to build. As consistently highlighted through the favorable response and support of our CEO, Bird has committed to and proven to be resolute in casting our vision to not only welcome candid feedback, but build a collaborative and inclusive team. This vision supports and cultivates our growing culture and how we serve our clients to make the future better for Healthcare and Patientcoians. Again, thank you for your candid feedback. We appreciate that you have chosen to share in our Core Values to Give Back and help us continue on the path to Improve Each and Every Day
      5.0
      28 Feb 2018

      Fast-growing company, actively focused on culture

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent benefits package, lots of flexibility, beautiful office with Herman Miller desk chairs and desks that convert to standing mode. Everyone at Patientco is very intelligent. Company itself has enjoyed outlier success for a startup.

      Cons

      Expectations are extremely high, people on the product and client sides put in a ton of work at odd hours. Company strategy changed frequently over a 4 yr period (though growth never slowed).

      2.0
      3 Jan 2021

      I had previously posted a positive review, but things have gotten worse.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      This is an engineering-first organization. If you are a dev, you're in good hands and can make mistakes and learn from them without living up to unreasonable expectations. The benefits are nice.

      Cons

      Let's start with the people managers. They are absolutely awful. We have no idea how to grow and promote our internal talent. Next, we do not offer competitive pay outside of engineering. We allow people we have recruited from outside the organization to bring 'talent' with them, who are some of the most disorganized and negative people I have ever worked with. You'll see a previous post about this place being a poison apple, and unfortunately, a lot of those scenarios are true. We still have people on the leadership team who have used unfortunate language or publicly blamed other employees for mistakes, and have seen no sense of ownership or regret for their poor decisions. I could go on.

      avatar
      Patientco Response
      5y
      Thank you for providing a review on your experience as a Patientcoian. We apologize that your experience has let you down and you have gone from being a positive to a negative experience. We strive to review and act on feedback on a regular basis as we continue to focus on our Core Value to Improve Each and Every Day. We are disappointed to hear that you’ve personally had or observed a negative experience with a People Leader and encourage you to share this information with HR so we can help resolve or improve upon specific instances. Our people leaders are a critical component to our team members’ experience and this is not a perspective everyone shares, however it’s important to us that every individual has a positive experience. To help continue to build a positive experience, we regularly ask a number of questions to gather feedback on our People Leaders through our employee survey platform, TinyPulse, as well as our annual organizational culture survey. Where we have identified areas of improvement to focus on, we are proud that our annual survey indicated that employees had improvement in interactions with People Leaders over the past 12 months. If you or any employee have questions about how we monitor the market to offer competitive salary, we have resources that are accessible by all employees and we encourage you to speak with your direct manager or HR if you have questions about the process for a specific role. We run an annual review of changes to the labor market, the economy and adhere to the Fair Labor Standards Act (FLSA) in order to maintain competitive pay across all departments. We’re happy to talk through the process. Additionally, we hear your concerns about leadership. The current leadership team embraces the responsibility that we have to our employees, our clients, and the communities we serve. We strive to be an accountable and responsive organization and understand that we have an opportunity for continued growth and acknowledge that we aren’t perfect. We hope to continue to learn from feedback as the organization continues to scale. Thank you again for taking the time to give us this perspective and please do come talk to VP, Culture, another leadership team member or Bird himself about your specific experience so that we can learn more.
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      ReviewsPatientco reviews

      Glassdoor has 40 Patientco reviews submitted anonymously by Patientco employees. Read employee reviews and ratings on Glassdoor to decide if Patientco is right for you.