4y
Thanks for taking the time to leave a review; we do take the views of our current and previous employees very seriously. I’m sorry you did not have a positive experience here at PlotBox, a huge majority of our reviewers have had a very different experience but it looks like we are not getting it right for everyone.
I note your concerns have largely been targeted at the Data Migration team; we always strive for continuous improvement so it is common for us to explore and try out new ways of working. Our newly appointed Director of Operations comes with a wealth of experience in scaling high-growth tech organisations and will focus not just on generating ideas for improvement but also execution of these improvements and bringing the teams along on the journey. Many of the process, technology, and structural improvements are in train already and we will continue to monitor progress as we go. We appreciate it will take time but we are confident that many of the issues you have highlighted are being addressed.
In relation to your concerns about contractors, we do, occasionally, bring in contractors as a short-term solution to support and help our current team. We are paying for a service that excludes all of the benefits and employment rights enjoyed by our current team and it is a common practice in the IT industry as it allows us to flex-up and down depending on where the support is needed most. We appreciate it isn't always ideal however, like in most businesses and industries, we often have to operate in less than perfect circumstances to ensure we are getting our work done and serving our customers as best we can.
As a growing business we are currently evolving and adapting and we always try to nurture a strong culture of trust that encourages team members to share concerns with us during their employment. Since your departure, we have embarked on our Great Place to Work certification (which is externally benchmarked and solely based on current employee feedback) in which we recently scored 92% satisfaction across all the focus areas. In addition, we have recently rolled out our monthly pulse surveys which gives us an opportunity to monitor staff satisfaction on a more frequent basis. Both these initiatives give useful insight into what issues might be causing staff to feel less engaged or happy in their jobs. And, in turn, we can address.
We don’t always get it right, but we are committed to making positive changes and as we grow we do accept that our ways of working and environment may not be a match for everyone. We wish you well in your career and hope you find a company that is the right fit for you.
Best
Sean
Sean McAllister
CEO
