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      Questrade

      Engaged employer

      Questrade Reviews

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      3.7

      66% would recommend to a friend

      (821 total reviews)
      avatar

      Edward Kholodenko

      68% approve of CEO

      57% positive business outlook

      Ratings by category

      4.0

      Diversity and inclusion

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.5

      Culture and values

      3.5

      Career opportunities

      3.2

      Senior management

      Questrade has an employee rating of 3.7 out of 5 stars, based on 821 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Questrade employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      821 reviews
      1.0
      27 Sept 2014

      Client Service Specialist

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good co-worker. Good location. Useful training sessions but thats only when you first join.

      Cons

      ABSOLUTELY AWFUL. STAY AWAY!!!!!!!!! management forces you to write good stuff on glassdoor. Call-center environment with NO leg room to stretch. HIGH-turn over rate because people are under-appreciated. low pay. They will just make you to sell accounts. Performance is only based on how you can "upsell" and "cross-sell" accounts when that's not actually your responsibility. SALES environment. Poorly managed. Have to deal with FRUSTRATED clients all the time due to poor management.

      avatar
      Questrade Response
      11y
      Thank you for taking the time to write this review, and we’re very sorry to hear that we weren’t able to meet your expectations as an employer. We always encourage employees to provide us with feedback in whatever medium they are most comfortable with, via our internal surveys, through Glassdoor, or even just by popping in to a manager’s office to talk. And, we do so knowing that not all feedback will be 100% positive (otherwise, how would we know how to improve? ). We’re very sorry if any of our requests for your feedback were misinterpreted. As well, you are correct that there is a value adding component to the role of a Questrade client services specialist, a common responsibility for many customer service roles in our industry. Ultimately, our goal at Questrade is to deliver as much value as possible to our customers, regardless of job title. Thank you again for your comments and we wish you all the best.
      1.0
      24 Jul 2025

      Not what it used to be

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Questrade used to be great before restructure - USED to be supportive - USED to be able to trust your senior managements (Director and above) - USED to be well recognized by the customers - USED to be proud

      Cons

      - Product gradually deteriorate as too many unqualified stakeholders make calls - Terrible business directions (that has failed over the course of many years and now we cannot even compete with our competitors) - Unrealistic delusional vision from your c-level, which over time you will see none of their "promises" ever came true, and you'll be backstabbed with a smile - No transparency. They'll say company is healthy and exciting, yet have multiple waves of layoff in a single year - No job security. No one. Including senior directors level do not feel safe - You cant even voice your opinion. If you're not aligned with your upper management, they will literally ask among themselves "Should we fire XYZ?"

      1.0
      25 May 2017

      Not so great

      Team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      -Breaks. -Convenient location to TTC. -Lots of amenities in the lobby. -Friendly enough coworkers.

      Cons

      -Inadequate training -Uninspiring senior staff -Supervisors that spend more time on smoke breaks than coaching. Your staff shouldn't have to run around for help when a customer is waiting. -If you're new you can expect to be taking all the calls at the end of the night with no back up b/c all other senior staff are gone and you receive no OT b/c you're salaried. -Knowledge base (their encyclopedia for the role) is awful at best! -Co workers who aren't in leadership roles micro managing and juvenile. -They undervalue superstar employees and are dismissive of recognition. -One or two people call in sick and the que gets slammed

      avatar
      Questrade Response
      9y
      Thank you for your feedback. Given that you were part of our team for over three years, we really appreciate your insight. We always want our teams to succeed, which is why we do our best to set goals that are innovative but still in line with our employees’ skill sets, as well as train our leaders accordingly. However, there’s always room for improvement, and we’ll definitely keep your feedback in mind as we go forward.
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      ReviewsQuestrade reviews

      Glassdoor has 1,054 Questrade reviews submitted anonymously by Questrade employees. Read employee reviews and ratings on Glassdoor to decide if Questrade is right for you.