RCH Solutions Reviews

Thank you for your feedback. RCH does have an established and growing foothold in the scientific computing services business for Life Sciences and Healthcare, where we’ve operated and succeeded for more than 30 years. Our reputation as a trustworthy and dependable partner has been earned by delivering only the best service and support. Moreover, we’ve built our culture around integrity and doing right by our customers. I’d be interested to learn more about the actions or statements you reference above as misleading, as we have zero-tolerance for behaviors that are disingenuous or deceitful. The question of Managed Services vs. Staff Augmentation comes up quite often, especially since the terms are often used interchangeably by other providers. At RCH, our team-based Managed Service model means our customers have access to a wide range of experts with skills in various IT and scientific domains. This model enables our team to be agile and adapt to dynamic needs and provides the most value to our customers. While we do provide traditional staff augmentation on a limited basis, this is at the request of our customer when need of a highly skilled employee dedicated to a single outcome. It is true that we service a niche industry. And yes, it pains me that some prospects have not heard of RCH. We have grown primarily by word-of-mouth as organic growth in any industry, by any company, is the truest and most sustainable. While RCH is a services heavy company, we have taken steps over the past few years to market our well-earned reputation and brand of excellence and will continue to do so. Finally, like all successful organizations, we attempt to attract and retain only the best people. Evidence is proving out every day that people feel empowered when they are both compensated fairly AND feel engaged in their work. I’d like to believe that we are doing well at both since our record of team member retention is so great. In principle, we’re committed to empowering our people to try new things, learn and be exposed to work or training that will enhance their career. In practice, our folks work with several customers and on multiple projects; as you note, the opportunities at RCH are many. We do our best to communicate and live our core values. This allows us to attract and retain only the best. A great company can and should create the best environment for one to succeed. The rest is up to each individual. - Michael Riener, CEO