Relias Reviews | Glassdoor.co.uk

Relias Reviews

Updated 21 March 2019
158 reviews

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3.0
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Relias CEO Jim Triandiflou
Jim Triandiflou
111 Ratings

Employee Reviews

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Pros
  • "Great benefits, opportunity for advancement, work/life balance" (in 10 reviews)

  • "Great place to get your foot in the SaaS world" (in 12 reviews)

Cons
  • "Low pay across the organization leads to low quality of work in some instances" (in 10 reviews)

  • "Low pay, low employee morale and high turnover" (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Opportunities for growth and opportunity every day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Cary, NC (US)
    Current Employee - Senior Manager in Cary, NC (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Relias full-time (More than a year)

    Pros

    Very fast paced! Fun, collaborative, and flexible working environment with a focus on core values. Smart people and encouraging senior management allow for creativity and data-driven problem-solving.

    True focus on the needs of the customer and industry drives innovation and shape direction of the company.

    Autonomy within teams to experiment and grow. Focus on learning, development, and growing talent is apparent from day one.

    Cons

    Teams could still use additional process and inter-departmental communications could be a little better, but that comes with hyper-growth organization.

    Advice to Management

    Continue to put your trust in your teams - there are tons of talented, passionate, and incredibly smart managers and individual contributors who go above and beyond to get things done!


  2. "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Development Manager in London, England
    Current Employee - Client Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Relias full-time (Less than a year)

    Pros

    Great colleagues, a lot of attention to personal and professional development, very result driven and motivating

    Cons

    nothing to share so far

  3. Helpful (10)

    "Great People, But Don't Drink the Kool-aid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager
    Former Employee - Product Manager
    No opinion of CEO

    I worked at Relias full-time (More than a year)

    Pros

    Amazing co-workers; some of the best and brightest people I've ever worked with. Great benefits and good for working families. Busy, challenging, and opportunity for growth and movement.

    Cons

    Leadership (executive level) seems disconnected. Not enough vertical communication within the company - the company is so fast-growing that they often miss important connections that need to be made internally in order to be successful. The motto is "We build the airplane while we are flying it" - almost seems like a cop-out excuse for not taking the time to pause and have a real strategy. Recently laid of 45 individuals, was told it was an effort to "streamline" the company, but they got rid of many folks with tenure who were remote (and who were probably paid more). Very disappointing to see so much talent go.

    Advice to Management

    Over-communicate clarity. Be honest and transparent with decisions.


  4. Helpful (2)

    "great stepping stone company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Cary, NC (US)
    Former Employee - Account Executive in Cary, NC (US)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Relias full-time (More than 5 years)

    Pros

    great place to get your foot in the door and learn transferable skills.

    Cons

    pay is somewhat lower than other SAAS companies in the triangle.

    Advice to Management

    When bookings fall short or a company makes poor acquisitions, ultimately, the leadership owns the responsibility. Don't take it out on your employees.


  5. Helpful (12)

    "Hubris"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at Relias full-time (More than 3 years)

    Pros

    Great employees and great mission

    Cons

    The company is suffering from hubris. They have made some acquisition mistakes and poor implementations but will not admit it.

    Advice to Management

    Suck it up and tell the truth. You will go a long way to earning the trust of your people. As it is, you are living in a house of cards.

    Relias Response

    7 Mar 2019 – Chief People Officer

    Thank you for your post - there are some great points. The ELT does worry about hubris and complacency at Relias. History has shown many successful companies get arrogant, stop advancing, and "get... More


  6. Helpful (3)

    "Stepping Stone Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Relias full-time (More than 3 years)

    Pros

    Would be good for new graduates to learn transferable skills. However, caution as the company will force you into signing a contract that will SEVERELY limit your ability to find work elsewhere.

    Cons

    Low pay and worse morale. Relias has leveraged foreign backers to go on an acquisition binge to artificially inflate growth. The company then undercuts salaries and recently instituted a RIF to pay off their ever-growing debts, so only inexperienced employees stick around who lack skills desperately needed to grow the company's core platforms. Subsequently, customer retention is a big problem. Not that management would notice: they're too busy chasing new markets and patting themselves on the back.

    Advice to Management

    Either address the massive skill gap or start selling off parts of the company; stagnating and ignoring customer flight while hoping for some big win is a recipe for disaster.


  7. Helpful (8)

    "Cold-Calling, Incompetent Management, Poor Pay. Don't do Sales here!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Executive in Cary, NC (US)
    Former Employee - Regional Account Executive in Cary, NC (US)
    Doesn't Recommend

    I worked at Relias full-time (Less than a year)

    Pros

    Fun, laid back environment, nice people, casual dress code.

    Cons

    Don't let the job title "Regional Account Executive" fool you, the title should really be "cold calling desk jockey". When it comes to working in sales at Relias, ALL they care about it how many cold calls you make a day. They DO NOT even care about how many sales you make, literally just about calls. You will basically be a telemarketer. I remember when I was working at Relias I closed two deals in one day on the first day of the month, and instead of being congratulated, I was told"You're really behind on your calls, you better catch up". You could literally hit your quota every month but if you don't hit their ridiculous call metrics you will end up on the CEOs "list" of salespeople who didn't make their cold calls. Also- the sales managers get paid WAY MORE than the hardworking salespeople to DO NOTHING. They don't even sell. All the sales managers do all day is stand around talking with each other. They make no contribution to the company what-so-ever, yet they are getting chunks of your commission and making the big bucks!! Whatever you do, don't do sales here.

    Advice to Management

    Make the sales managers actually start doing work or don't give them some of our commission. STOP focusing on ONLY call metrics. You should care about CLOSING DEALS, not making your employees harass people over the phone.

  8. Helpful (11)

    "Great people at bottom & middle, Horrible leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Worker Bee
    Current Employee - Worker Bee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Relias full-time (More than 3 years)

    Pros

    There are some great people at Relias, the problem is they aren't in charge. I've worked at Relias for more than four years; back when it was a small, family-feel work environment. Relias has completely lost their way though.

    Cons

    Relias has always paid below market wages but made up for it with a great culture. But over the last year or two, that culture has become extremely cancerous. They recruit talent by promising them a fun, carefree culture with unlimited paid-time-off but in reality, it doesn't exist. If you request a lot of time off, you'll paint yourself. Worst of all, Relias use to truly have a heart for their mission: "of serving those that care for the most vulnerable members of society." Now, the only thing the executive team cares about is cutting costs (they've been laying off people in waves) while increasing profits. Do not believe for one second that the leadership team genuinely cares for their employees. It's all show

    Advice to Management

    Be who you proclaim to be.

    Relias Response

    7 Mar 2019 – Chief People Officer

    Thanks for taking the time to provide feedback. I've heard the comment on unlimited PTO a couple times now and this is concerning to me because our policy is "unlimited PTO." The qualifier is...you... More


  9. Helpful (14)

    ""Not My Job" Culture with Lackluster Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Cary, NC (US)
    Former Employee - Regional Sales Manager in Cary, NC (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Relias full-time (More than a year)

    Pros

    -Free healthcare for individuals under a specific salary
    -Good entry level job if you're looking to break into Healthcare Learning Management or the Research Triangle area
    -Brand New & Open Office Space
    -Work/Life Balance is appropriate

    Cons

    After acquiring multiple companies over the past years, the team at Relias has been unsuccessful in merging teams, cultures, and more importantly, product value-adds. With the constant pivoting of processes, tools, and ideas it is nearly impossible (and exhausting) to keep up with management’s new flavor of the week, quarter, or year.

    Relias is chasing an insurmountable revenue goal for their future. Unfortunately the group at the helm is unable to drive or manage to those heights organically. Therefore in order to reach their future goal, Relias has been acquiring companies to boost revenue.

    A primarily entry-level workforce gives Relias the opportunity to again bridge their sales revenue gap by (admittingly) underpaying their employees. When a questions is presented, it is almost impossible to get a straight answer. It feels like all employees are in the dark, including team managers.

    I initially viewed Relias as a place to grow my sales management skills, network, and general healthcare industry knowledge. But the lackluster approach to training, coaching, and overall focus made it difficult.

    Advice to Management

    Zero regard for front line staff. Simply listening to the employees will go a long way, treat them like humans.

    Cutting corners on staff (previous experience, development, salary) sets Relias back when they are competing with larger organizations in the healthcare learning management system space.


  10. Helpful (4)

    "Great first job but low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at Relias full-time (More than 5 years)

    Pros

    - used to be a lot but not much to look forward to here anymore

    Cons

    - culture is suffering
    - pay is below standard for software in the area. Relias is aware and seems ok paying their employees less.
    - lots of layoffs recently
    - budget issues: expected to do more with A LOT less

    Advice to Management

    - pay your people what they are worth
    - promote people based on their performance and give them a chance