Relias Reviews | Glassdoor.co.uk

Relias Reviews

Updated 13 Sep 2019

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Found 193 reviews

2.6
StarStarStarStarStar
Rating TrendsRating Trends
36%
Recommend to a Friend
48%
Approve of CEO
Relias CEO Jim Triandiflou
Jim Triandiflou
143 Ratings
Pros
  • "Relias is a great place to work(in 18 reviews)

  • "Benefits are strong (401k has 6% match, unlimited PTO)(in 18 reviews)

Cons
  • "The ones determining the low pay are those that make 6(in 15 reviews)

  • "Low pay, low employee morale and high turnover(in 11 reviews)

More Pros and Cons
  1. "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Relias full-time for less than a year

    Pros

    Great colleagues, a lot of attention to personal and professional development, very result driven and motivating

    Cons

    nothing to share so far

    Relias2019-02-12
  2. Helpful (6)

    "Diversity group should not be in the hands of HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Relias full-time for more than 3 years

    Pros

    Unlimited PTO, Great hardworking teams, Building

    Cons

    Relias continues to say that they are invested in Diversity and if you read the comments for the chief People officer, she is very quick to point out the other areas like veterans, LGBTQIA populations as a response to this issue. However, being the only minority class represented in the Csuite should give her pause on the effectiveness of this Diversity push. I challenge her to respond to this by sharing how many... people of color are actually represented in management in this company even after all of the aquisitions this comapny has made. The hiring team recognizes that the assessment test is skewed against minorities, yet nothing is being done to address this issue. No one is saying that you can't have hiring standards but make it fair. Recruiters shouldnt have to beg the CEO to let a highly qualified candidate go through because they didn't pass a biased test.And as far as the Diversity and Inclusion group that currently exisits , it is nothing but a puppet for the HR department to be able to say we have one. An Employee Resource Group should be for and by the employees in an effort to enact change for the company. One of the leaders of this group actually said that it was good for her reputation with CEO to be in this group. You have lost some very good people this year, take some time to acknowledge you have failed in this initiative and start over. People want to make Relias be what you say it can be, but if we don't see you investing in us why should we invest in you.

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    Advice to Management

    Relias has always been about the people. Good and bad. You have something most companies would kill for, employees who want to root for your success. Stop micromanaging, listen and really walk the walk. You are going to be left behind the other companies willing to stop and take a hard look at themselves, admit they need help and then do the work to make it right. No one is expecting it to happen overnight but WOW... it shouldn't take this long .

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    Relias2019-09-13
  3. "Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Morrisville, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Relias full-time for more than 3 years

    Pros

    Very good benefits Great, collaborative people

    Cons

    Work/Life balance depends on your role/responsibilities

    Relias2019-08-22
  4. "Overall great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Support Consultant 

    I have been working at Relias full-time

    Pros

    Awesome company culture! Benefits can't be beat!

    Cons

    Expected a base salary when I interviewed, but turned out to be hourly. The people in the company are amazing, so I feel that all positions should be salaried.

    Relias2019-08-18
  5. Helpful (11)

    "Where are the people of color?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Relias full-time for more than 3 years

    Pros

    For a person of color, this is a good place to begin a career in technology. It is also a place where you can learn how to lead yourself and how not to rely on others to support your professional growth or development. There is a certain element of intrinsic motivation that you will need in order to stay and remain fulfilled within the company. This is a great experience as you build your self-esteem,... self-confidence, and self-respect. Be the mouse who sits by the door, waits for the crumbs, and eats every day regardless because you pay attention to the big cats around you and learn from their mistakes.

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    Cons

    The people of color here are invisible. There are no leaders in management, no leaders in the executive leadership or senior leaders who are people of color. There is a history of people of color applying for promotions within the company and not receiving any feedback or consideration for their efforts. Simply put, if you work really hard, perform at a high level, and after a year or so you want to apply for a... promotion. Don't do it. Not only will you not be considered but you won't even receive any information around why you weren't interviewed or if you were interviewed you most likely won't find out that you didn't get the position until you see your new leader and have to have a welcome party. POC's are notoriously overlooked at this company, they are invisible, not listened too, their concerns are swept under the rug, their ideas are stolen and implemented without recognition. They are seen as the outsiders and are often chastised harshly and openly by employees. How would a POC ever feel comfortable in this company when there are no black leaders, no black mentors, no black coaches, no nothing. HR is aware of the problem, have identified that there is a problem. The turnover for people of color is horrendous, there is no accountability by the ELT to make a conscious effort to change this. In addition, several members of the recruitment team have acknowledged that the effort to hire people of color has been to grow the Customer Support role, although this role is important, one would need to wonder why would a qualified person of color not be eligible for any other role in the company even if they are qualified, pass the hiring assessment and have the degrees and experience suitable for another role.

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    Advice to Management

    It is 2019 but the ELT is still operating as if we are just past the era of Jim Crow. It is time for a change, maybe a change in leadership is needed to show that the POC's that are in this company are intelligent, capable, and determined to make a difference in the lives of the most vulnerable populations. Don't forget that the mission that was created includes people from underserved populations and those people... are often the same POC's that you overlook and that you pay no attention to even though they are pouring out their heart and souls into working at Relias. There are a select few POC who extend their leadership and mentorship to others within the company and they are still hidden, hiding behind a leader who takes the credit for their work, accepts the awards and recognition and denies them a promotion over their friends. Where are we headed in the trajectory of equal rights? It's certainly not in a diversity or inclusion program which is non-existent, there's a picture here on Glassdoor that is such a dog and pony show featuring a person of color and the CEO---looks very opportunistic. Where are the other pictures, where are the other POC and why can't they get a promotion or a little extra in their paycheck like the rest of their colleagues who manage to manipulate the system and get unannounced pay raises and jumps in salary to prohibit them from leaving the company. If this systemic and systematic process of hiding people of color continues, there will be an uprising from the community of RTP as many tech companies surrounding Relias are promoting, showcasing, and enticing POC to come and work for a company that encourages diversity programs and supports the mentoring, coaching, and professional development of POC. One day Relias will be forced to be transparent in their shackled mentality, keep holding back the POC and see how far this company will survive in the healthcare technology and education industry. We can't sell to diverse organizations with POC in Executive Roles and they don't see any other person that looks like them making decisions at this company. This is not a rant, this is the truth and all ears, eyes, and thoughts should be on correction and eliminating the implicit bias that exists within this company. A change is coming. A new day and new horizon for Relias is on the brink. Hold on to the POC's that you have and remember that you have to answer to the public about your detestable practices. Although this company is in the South, the old all-boys club mentality is antiquated. One day Relias will have a POC as the CEO, this is inevitable and the HR leaders should be replaced with those who represent a more diverse population and are interested in hiring qualified people and those who will apologize for their wrongs out loud and in public. When the evolution of Relias occurs, the POC will not be harmed by the sword.

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    Relias2019-08-16

    Relias Response

    August 25, 2019Chief People Officer

    Thank you for your review. As you mention above, increasing our racial diversity is something Relias has been focused on over the last couple of years and HR is actively working with our Diversity & Inclusion affinity group to get some momentum behind activities in 2019. We ...

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  6. Helpful (6)

    "One of the worst companies to work for in the world according to scores"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Executive to the Executive 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Relias full-time

    Pros

    The grass is greener anywhere else in the world. Before dismantling your career by taking a job at Relias, reach out to one of the many current (soon to exit) and or ex-employees on social media for feedback.

    Cons

    Relias' scores are in line with the TOP 20 WORST companies to work for in the world. Relias' score is 2.6 out of 5. Keep in mind, the average company has a rating of 3.4 out of 5. Scores below 3 are relatively rare, but there are several companies that have managed to achieve the less than stellar accolade, with Relias being one of them. If you like being micro-managed at all levels, underpaid, among non-diverse... co-workers, treated like a moron and hit on by executives, then this is the place for you.

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    Advice to Management

    Congrats on achieving a score that puts you among the worst companies to work for in the world! Until the CEO and other leaders are shown the door, nothing will change.

    Relias2019-09-10
  7. "Going the Long Haul!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Relias full-time

    Pros

    As the majority of the reviews have mentioned, I too believe that my coworkers are fantastic. It's one of the reasons I do enjoying making the trek to the office every day. While the "right-sizing" was necessary, I don't believe the actions were communicated well enough for the majority of Relias. This seems to have set off a good number of the negative reviews in the past few months. We're the first tenants... in a brand-new building (almost start-up feeling). We're a mature company with amazing growth potential. Lastly, our mission statement is sincere and the company actually values the path to satisfying that mission.

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    Cons

    While the company suggests the "empowerment of employees" to make decisions, it feels like we're still some distance to that reality. While I believe that is the direction of Relias--it's not going to be as simply stating it in a Powerpoint slide deck.

    Advice to Management

    In general--more frequent and more concise communications to the rest of us.

    Relias2019-08-04
  8. Helpful (1)

    "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - N/A in Morrisville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Relias full-time for more than 3 years

    Pros

    Open communication, continually working to improve benefits, generally flexible with work/life issues, nice facility, excellent company mission, room for personal development/growth

    Cons

    some very inexperience employees and managers, some obvious favoritism, traffic in the general area pretty heavy

    Relias2019-07-31
  9. Helpful (14)

    "Don’t drink the Jim Jones Kool Aid!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Morrisville, NC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Relias full-time for more than a year

    Pros

    Decent co-workers, decent work/life balance.

    Cons

    Not the first time you’ve seen this...SALARY! 2 C-level managers stated in a All-hands meeting that if you didn’t like it, leave! Wow...that proved their sincerity regarding caring for their employees. Seems this company is fumbling around at the moment, and the employees are tired of lack of clarity, direction, or potential upward movement. The CSM’s all but cleared out, gave the reason in their exit interviews,... and the reason for the staff turn-over still sits on her director throne... so no point giving advice ELT! Everyone has 1 foot out the door, just waiting for their job offer! Bertelsmann, pay attention to the employee surveys, or are those also to give your employees a false sense of say, like the surveys given by Relias?

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    Advice to Management

    Well, listen would be my advice...but then again, with your very open philosophy of “like it or leave it” you’ve proven you don’t care and are perfectly happy with losing good employees. Just curious, did c-level lose their end of year bonuses, or did you just take that from the actual workers who keep this company afloat? Did you really think people here were dumb enough to see this as a raise???

    Relias2019-07-28
  10. Helpful (8)

    "Not as good as the 5-star reviews, not as bad as the 1-star reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Relias full-time for more than 3 years

    Pros

    Awesome coworkers who help each other get through the rough times The opportunity to get your foot in the door and get some immediate experience under your belt is almost unmatched (seriously, it's really cool how much exposure and opportunity you have just as an associate starting out). Outside of all the internal squabbling and project minutiae, at the end of the day you're helping the most vulnerable... members of our society and those who care for them. It's easy to lose sight of this sometimes. The flexibility Relias has in terms of accommodating schedules is really nice. Prime working hours are between 9 and 4 with the option to either front-load or back-load the rest of your hours. Unlimited PTO has been great. This appears to vary quite a bit depending on the reviewer's department which is a shame, but I've never had a request denied. New office space has helped reunite a company that was previously split across two sides of a street.

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    Cons

    Key stakeholders and SMEs of legacy applications that have been acquired can be completely stifling of any creativity and change when integrating into Relias' main product. There is a wild range in managerial experience and quality. Some people in some departments have had 1 amazing manager for 3 years, while other people in other departments have had 7 or 8 ineffective managers over the same timeframe. This... is a tough place to work if you expect everything you put into it to be rewarded in one way or another. Most of what you do will fly under the radar or will be credited to someone more vocal or someone with more executive exposure. We have quarterly value awards that are largely driven recognitions submitted through an internal recognition platform. If you work in a department that isn't as vocal about public recognitions, then it's highly unlikely you'll ever be in the running for a quarterly value award here. While a definite PRO is that there is an excellent opportunity to get early project experience, the CON side of that is it can be difficult to ever shake that "inexperienced" label. One area Relias really struggles is retaining high-performers after the 2-3 year tenure mark. Communication has been and continues to be an issue. Outlook is the only messaging tool used by all departments. Everything else is some permutation of IM tools. I personally open 3 different messaging applications every morning. There's nowhere to find an org chart to see who the right point of contact should be for a given issue. This usually results in key people being left out of decisions they otherwise should have been consulted on.

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    Advice to Management

    On one hand, I have no idea how anyone will make sense of a lot of these recent reviews. They're all over the place and seem largely reactionary and hyperbolic at times. On the other hand, that variance and volatility might be more significant and indicative of the state of things than any of the reviews on their own. Legacy stakeholders and SMEs: make sure you over-communicate the value of your product at the... beginning of your integration project. Then empower the people who do the work to figure out the best way to deliver that value without closing your mind to all options outside the one you've always known. HR: Consider some kind of graduated compensation model that treats initially inexperienced yet high-performing employees well at the 3-year mark so that they don't immediately jump ship for all the offers that come flooding in at that point. Promotions feel very reactionary right now and seem to be the result of competing against the employee leaving for something else rather than being proactive. HR: Explore alternative weighting methods for determine value award winners. Perhaps a quarterly survey could go out to all employees asking them to submit somebody they've interacted with in the last 90 days who embodies each of the Relias values. Then you can tally the results. That may yield a greater and more diverse sample size than what you're currently working with from the recognition platform and might help surface some people in less vocal departments. Relias: Prioritize some kind of company intranet that communicates up-to-date org structure. Managers: Do not tell your employees to go in and write a good review on Glassdoor due to the recent ratings freefall. Instead fight for the things they're telling you and advocate on their behalf to drive internal change. Only then will you see an organic uptick in Glassdoor ratings.

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    Relias2019-07-14
Found 193 reviews