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Royal Mail

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Royal Mail

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Royal Mail Reviews

Updated 4 Dec 2023

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Found 3,495 of over 4K reviews
3.1
41% Recommend to a Friend
15% Approve of CEO

Found 3,489 of over 4K reviews

3.1
41%
Recommend to a Friend
15%
Approve of CEO
Royal Mail CEO Simon Thompson (no image)
Simon Thompson
853 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Good pay and nice job if you had time to do it at a realistic pace.(in 427 reviews)
  • "Nice people and plenty of work(in 174 reviews)
  • "Great colleagues and the work keeps you very fit and healthy.(in 108 reviews)
  • "Some good benefits(in 87 reviews)
  • "Friendly staff and super helpful(in 82 reviews)
Cons
  • "poor management and they keep trying to bring staff treatment in line with companies like Yodel who only offer 0 hour contracts.(in 235 reviews)
  • "Most managers can be rude and will shout across the place to get your attention(in 162 reviews)
  • "Long hours not good for a relationship doing unsociable hours if your off sick you don't get paid because you're self employed(in 88 reviews)
  • "Culture of harassment and bullying.(in 60 reviews)
  • "Put you on silly routes with no training the vans are terrible nasty never cleaned and old.(in 40 reviews)
    1. 5.0
      15 Nov 2023
      Postman/Woman With Driving
      Current Employee, less than 1 year
      Mansfield, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun job, easy to learn

      Cons

      sometimes long hours, sometimes stressful

      1. 2.0
        26 Oct 2023
        Postman
        Current Employee, more than 5 years
        London, England
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Self governed. Informal atmosphere amongst staff

        Cons

        Always been a demanding job but what's expected of you now is impossible due to so many leaving and refusal to replace them. Rotas are given with only a weeks notice if you're lucky. Overtime which you're constantly requures to do is always never paid in total when its mean to be. You're constantly having to chase this up week on week which is fraustrating. I feel sorry for the new recruits who now get paid monthly. I cannot imagine how Royally they are getting conned without realising. Holiday requests are seldom granted because of lack of cover, yet instead of getting people in they hire temporary workers or they offer new joiners terrible contracts which gives them no incentive to stick around, and adds to the massive staff turnover. This causes further burden on the rest, who are treated like donkeys. Management don't care about regular staff let alone new recruits who are usually burnt out and leave/fired before 12 months is up and they've earned the full rate and benefits. This provides a cheaper alternative to hiring temps, and solves the problem posed to Royal Mail of senior staff who have been working long enough to remember the proper way things were done before privatisation, and they began trying to compete with companies like Evri, Yodel and the likes. With expectations of Postal workers do twice the work in the same time.

        3
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        1. 4.0
          25 Nov 2023
          Anonymous Employee
          Former Employee
          Malton, England
          Recommend
          CEO Approval
          Business Outlook

          Pros

          - There was plenty of work. - Easy as everything was explained to me. - Great exercise moving York containers and sorting out Christmas parcels and mail. - Good pay. - Great people to work with and for.

          Cons

          - I was laid off because of the strike. - Due to the strike, there were several nights I wasn't able to work. - First pay was slow. - It was in December, and it was quite cold.

          1. 1.0
            12 Nov 2023
            Christmas Delivery Driver Royal Mail
            Current Employee, less than 1 year
            Bristol, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Good pay and nice job if you had time to do it at a realistic pace. The customers were all lovely and very thankful. I was a temp and perhaps better treatment as permanent staff. I quit after one week so maybe might have got better treatment over time.

            Cons

            Managers are awful, have worked so hard in my first week learning the job and getting used to using the equipment, hadn't been able to take any breaks, barely stop to have a wee but still told I'm far too slow. Minimal training, vans add to the stress as so poorly maintained, managers do not care about you at all, you are just a machine to them. The ad for seasonal workers sounded like they would appreciate the extra help but it would take a miracle to please the managers here.

            2
            1. 2.0
              16 Nov 2023
              Postal Worker
              Current Employee
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Working outdoors in the summer. Camaraderie with fellow Posties.

              Cons

              Managers by title only, lacking any communication and people skills and support required. Follow company policy when it suites them, do not follow it other wise. Management Gas Lighting staff. Management put more effort in to getting staff back from absence than they do in preventing them going sick in the first place. Royal Mail value Tracking Data, more than actual front line staff. Goal posts frequently moved. unachievable works loads.

              1
              1. 4.0
                4 Dec 2023
                Delivery Driver
                Current Employee, more than 1 year
                Macclesfield, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Friendly managers that let you get on with the job and don't hassle you.

                Cons

                Lack of investment in van fleet, the depot itself is falling to bits!

                1. 2.0
                  4 Dec 2023
                  CSA
                  Former Employee, more than 3 years
                  Sunderland, North East England, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Good people in general, but lead by donkeys.

                  Cons

                  Upper management beyond bad. Took a great company to ruins. Profits before people, service levels, customer satisfaction or any other metric you wish to measure against,

                  1. 1.0
                    29 Nov 2023
                    Postperson With Driving
                    Current Employee, less than 1 year
                    Chelmsford, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Can’t think at the moment

                    Cons

                    Job description which wasn’t there! Applied for a specific role & you’re just shoved in as a relief with absolutely no prospects & expected to travel wherever is needed. With hardly any experience THEY DON’T PAY ENOUGH!!! When they called me on the phone and said you’re employed. I seriously couldn’t believe it! You know what that means…….

                    1. 4.0
                      27 Nov 2023
                      Postman/Woman With Driving
                      Current Employee, less than 1 year
                      London, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      good hours I end at 2 or 3 and have the whole day. plenty of overtime to do so if you want to come in earlier or leave later that's fine just make sure the managers clock in your overtime

                      Cons

                      managers can be terrible so be wary and record your overtime.

                      1. 2.0
                        15 Aug 2023
                        Senior Manager
                        Former Employee, more than 5 years
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        I really enjoyed my job as much as I could within the inherent culture, great team of people who genuinely care about the customer.

                        Cons

                        Trying to deliver a gold star service crippled by the power of the Union, it's like working for a company from the 70's with the behaviours of the Union and its inability to see that it needs to review working practices to grow and most importantly sustain the business. Due to the unions power the focus is on appeasing the CWU colleagues, there is no focus, support for managers and particularly Senior leaders who repeatedly are taken advantage of and there is a real feel of 'here one day gone the next'. Management employees made redundant and job specific responsibilities not understood or replaced, leaving the business at risk. The top leadership team changes by the week and as such there is no clear direction of strategy, vision or objectives, again they change in year and dependant on who is running the 'ship' at that point. Its almost impossible to drive change as the culture is aged and backward. Bonus never paid and again a reflection that the business doesn't appreciate the hard work and constant battles of delivering the desired P&L with the Unions crippling power.

                      Viewing 1 - 10 of 3,489 Reviews
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                      Royal Mail Reviews FAQs

                      Royal Mail has an overall rating of 3.1 out of 5, based on over 4,093 reviews left anonymously by employees. 41% of employees would recommend working at Royal Mail to a friend and 20% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Royal Mail employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Royal Mail. This rating has decreased by -3% over the last 12 months.

                      41% of Royal Mail employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Royal Mail 3.2 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

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