Found 3,489 of over 4K reviews
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Excerpts from user reviews, not authored by Glassdoor
- "Good pay and nice job if you had time to do it at a realistic pace." (in 427 reviews)
- "Nice people and plenty of work" (in 174 reviews)
- "Great colleagues and the work keeps you very fit and healthy." (in 108 reviews)
- "Some good benefits" (in 87 reviews)
- "Friendly staff and super helpful" (in 82 reviews)
- "poor management and they keep trying to bring staff treatment in line with companies like Yodel who only offer 0 hour contracts." (in 235 reviews)
- "Most managers can be rude and will shout across the place to get your attention" (in 162 reviews)
- "Long hours not good for a relationship doing unsociable hours if your off sick you don't get paid because you're self employed" (in 88 reviews)
- "Culture of harassment and bullying." (in 60 reviews)
- "Put you on silly routes with no training the vans are terrible nasty never cleaned and old." (in 40 reviews)
- 2.026 Oct 2023PostmanCurrent Employee, more than 5 yearsLondon, England
Self governed. Informal atmosphere amongst staff
Always been a demanding job but what's expected of you now is impossible due to so many leaving and refusal to replace them. Rotas are given with only a weeks notice if you're lucky. Overtime which you're constantly requures to do is always never paid in total when its mean to be. You're constantly having to chase this up week on week which is fraustrating. I feel sorry for the new recruits who now get paid monthly. I cannot imagine how Royally they are getting conned without realising. Holiday requests are seldom granted because of lack of cover, yet instead of getting people in they hire temporary workers or they offer new joiners terrible contracts which gives them no incentive to stick around, and adds to the massive staff turnover. This causes further burden on the rest, who are treated like donkeys. Management don't care about regular staff let alone new recruits who are usually burnt out and leave/fired before 12 months is up and they've earned the full rate and benefits. This provides a cheaper alternative to hiring temps, and solves the problem posed to Royal Mail of senior staff who have been working long enough to remember the proper way things were done before privatisation, and they began trying to compete with companies like Evri, Yodel and the likes. With expectations of Postal workers do twice the work in the same time.3
- 4.025 Nov 2023Anonymous EmployeeFormer EmployeeMalton, England
- There was plenty of work. - Easy as everything was explained to me. - Great exercise moving York containers and sorting out Christmas parcels and mail. - Good pay. - Great people to work with and for.
- I was laid off because of the strike. - Due to the strike, there were several nights I wasn't able to work. - First pay was slow. - It was in December, and it was quite cold.
- 1.012 Nov 2023Christmas Delivery Driver Royal MailCurrent Employee, less than 1 yearBristol, England
Good pay and nice job if you had time to do it at a realistic pace. The customers were all lovely and very thankful. I was a temp and perhaps better treatment as permanent staff. I quit after one week so maybe might have got better treatment over time.
Managers are awful, have worked so hard in my first week learning the job and getting used to using the equipment, hadn't been able to take any breaks, barely stop to have a wee but still told I'm far too slow. Minimal training, vans add to the stress as so poorly maintained, managers do not care about you at all, you are just a machine to them. The ad for seasonal workers sounded like they would appreciate the extra help but it would take a miracle to please the managers here.2
- 2.016 Nov 2023Postal WorkerCurrent Employee
Working outdoors in the summer. Camaraderie with fellow Posties.
Managers by title only, lacking any communication and people skills and support required. Follow company policy when it suites them, do not follow it other wise. Management Gas Lighting staff. Management put more effort in to getting staff back from absence than they do in preventing them going sick in the first place. Royal Mail value Tracking Data, more than actual front line staff. Goal posts frequently moved. unachievable works loads.1
- 4.04 Dec 2023Delivery DriverCurrent Employee, more than 1 yearMacclesfield, England
Friendly managers that let you get on with the job and don't hassle you.
Lack of investment in van fleet, the depot itself is falling to bits!
- 2.04 Dec 2023CSAFormer Employee, more than 3 yearsSunderland, North East England, England
Good people in general, but lead by donkeys.
Upper management beyond bad. Took a great company to ruins. Profits before people, service levels, customer satisfaction or any other metric you wish to measure against,
- 1.029 Nov 2023Postperson With DrivingCurrent Employee, less than 1 yearChelmsford, England
Can’t think at the moment
Job description which wasn’t there! Applied for a specific role & you’re just shoved in as a relief with absolutely no prospects & expected to travel wherever is needed. With hardly any experience THEY DON’T PAY ENOUGH!!! When they called me on the phone and said you’re employed. I seriously couldn’t believe it! You know what that means…….
- 4.027 Nov 2023Postman/Woman With DrivingCurrent Employee, less than 1 yearLondon, England
good hours I end at 2 or 3 and have the whole day. plenty of overtime to do so if you want to come in earlier or leave later that's fine just make sure the managers clock in your overtime
managers can be terrible so be wary and record your overtime.
- 2.015 Aug 2023Senior ManagerFormer Employee, more than 5 years
I really enjoyed my job as much as I could within the inherent culture, great team of people who genuinely care about the customer.
Trying to deliver a gold star service crippled by the power of the Union, it's like working for a company from the 70's with the behaviours of the Union and its inability to see that it needs to review working practices to grow and most importantly sustain the business. Due to the unions power the focus is on appeasing the CWU colleagues, there is no focus, support for managers and particularly Senior leaders who repeatedly are taken advantage of and there is a real feel of 'here one day gone the next'. Management employees made redundant and job specific responsibilities not understood or replaced, leaving the business at risk. The top leadership team changes by the week and as such there is no clear direction of strategy, vision or objectives, again they change in year and dependant on who is running the 'ship' at that point. Its almost impossible to drive change as the culture is aged and backward. Bonus never paid and again a reflection that the business doesn't appreciate the hard work and constant battles of delivering the desired P&L with the Unions crippling power.
Royal Mail Reviews FAQs
Royal Mail has an overall rating of 3.1 out of 5, based on over 4,093 reviews left anonymously by employees. 41% of employees would recommend working at Royal Mail to a friend and 20% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
41% of Royal Mail employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Royal Mail 3.2 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.