Does Safaricom pay their employees well?

According to anonymously submitted Glassdoor reviews, Safaricom employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Safaricom. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Safaricom?

93% of Safaricom employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safaricom 3.8 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Safaricom?

Software Engineer (167) , Intern (140) , Customer Service Representative (114) , Internship (77) , Customer Experience Executive (47) , Software Developer (41) , Manager (35) , Senior Software Engineer (31) , Sales Representative (25) , Customer Service (21) , Product Manager (20) , Customer Care Representative (19) , Sales Associate (19) , Project Manager (18) , Accountant (17)

What are the pros of working at Safaricom according to real employee reviews?

"Good working environment and fun at work" ((in 124 reviews)); "Benefits are good and very negotiable" ((in 104 reviews)); "Great people and culture of super achievers all round." ((in 73 reviews)); "It is flexible and pay is good" ((in 67 reviews)); "Good salary and can work overtime" ((in 65 reviews))

What are the cons of working at Safaricom according to real employee reviews?

"The benefits package is comprehensive, including health insurance, retirement plans, and flexible working hours." ((in 65 reviews)); "No work life balance; a lot of working hours" ((in 46 reviews)); "So much pressure with lots of work" ((in 29 reviews)); "No career growth at call center" ((in 22 reviews)); "too much bureaucracy and micro management" ((in 19 reviews))

What are employees saying about Safaricom redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safaricom redundancy and their outlook for job security at Safaricom in 2026.

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Safaricom

Safaricom Reviews

4.2

93% would recommend to a friend

(1,490 total reviews)

Bob Collymore

98% approve of CEO

88% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,490 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Safaricom has an employee rating of 4.2 out of 5 stars, based on 1,490 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Safaricom employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews

4.0

17 Jul 2015

Great company

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Market leader in Kenya Great company to work for with many employment benefits. Good pay. Great opportunity to learn and interact with some of the best employees in Kenya Innovation is encouraged Very competitive enviroment

Cons

Quite bureaucratic and hierarchical mainly due to its size and complex structures Fast growth made some of its earlier mistakes hard to correct and undo e.g. Bad network coverage "Cover your behind"

2.0

2 Dec 2022

Customer Care Executive

Customer experience executive

Recommend

CEO approval

Business outlook

Pros

Medical insurance and airtime allowance

Cons

There are no avenues for career growth. One can stay in the same position for up to 10 years

4.0

10 May 2022

Neutral

Project manager

Recommend

CEO approval

Business outlook

Pros

Too busy abjob to learn

Cons

Poor pay too much work

Viewing 1 - 3 of 1,490 Reviews

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