The company often changes who handles which accounts, making it really tough to build any meaningful relationships with clients. Leadership doesn’t seem to understand how this affects us or the clients.
You also end up spending most of your time dealing with emergencies. Any major update from the engineering or data teams usually means something will go wrong, and it’s up to us to fix it quickly. The company claims to value our feedback and be transparent, but if you actually speak up, it feels like you might get in trouble with your boss.
Even when we, the customer service managers and account managers, give suggestions based on what our clients tell us, they are often ignored. Sometimes, if a leader likes your idea, they might take it and the credit for it, too.
The turnover here is pretty high. I started with connections to over 200 colleagues on LinkedIn, and now, less than 40 are still around. People are fired, pushed out, or laid off frequently, and it always seems like the leaders blame someone else instead of admitting any mistakes.
I’m writing this to give you the real scoop. Trust the longer reviews, not the short ones that seem to boost the company's ratings.
