4.0
15 Apr 2022
Recommend
CEO approval
Business outlook
Pros
Willingness and openness to help cross-functionally, at all levels. A real team atmosphere across the company.
Cons
It can be difficult to
ServiceChannel reviews about "team"
68% positive business outlook
Reviews by job title
36 reviews
15 Apr 2022
5.0
20 Dec 2022
Recommend
CEO approval
Business outlook
Pros
* Extraordinary teams; my colleagues are genuinely interested in doing great work and collaborate effectively * Customer obsessed; everyone is aligned on serving our customers, so there is very little infighting or weird politics across teams * High growth; we are growing like crazy, which means lots of opportunity
Cons
* Bureaucracy; it is definitely a corporate environment, so expect things like planning cycles, budgets, and approvals for everything (it's not really that bad, but it is rigorous) * High rate of change; since the acquisition by Fortive, there have been a lot of changes to absorb. These changes have been carefully orchestrated, but change is hard and there have been some bumps for some colleagues.
5.0
22 Feb 2022
Recommend
CEO approval
Business outlook
Pros
Great benefits, great team, good pay
Cons
Lack of leadership in some departments, no internal growth
4.0
6 Oct 2022
Recommend
CEO approval
Business outlook
Pros
Great on team work Scheduling Assistance
Cons
nothing to complain about at the job
4.0
12 Mar 2024
Recommend
CEO approval
Business outlook
Pros
Great team and management, good experience
Cons
n o n e *
5.0
19 Jun 2023
Recommend
CEO approval
Business outlook
Pros
Great team, strong vision, fun place that cares about me and our customers.
Cons
Tried to do a lot at once, - good intentaitons but needs to focus a bit more.
5.0
1 Dec 2024
Recommend
CEO approval
Business outlook
Pros
ServiceChannel is a corporation that comes closest to believing in work/home balance. Great benefits. Great executive team. I enjoy working with everyone. Opportunity for growth within ServiceChannel and Fortive (the parent company).
Cons
Nothing major comes to mind.
3.0
8 Jan 2026
A Good Starting Place, unless you’re a facilities veteran
Former employee, more than 1 year
Pleasanton, CA
Recommend
CEO approval
Business outlook
Pros
Remote friendly and plenty of work and problems to solve/work on. All of the teams were friendly to work with.
Cons
Fortive coming in really mixed things up. Product became more focused on “building the right thing”. A few layoffs occurred after they took over.
3.0
28 Mar 2022
Recommend
CEO approval
Business outlook
Pros
ServiceChannel was acquired by Fortive in August 2021 and continues as ServiceChannel, an operating company under Fortive. Fortive has injected some well-developed structure and business systems/processes that bring a disciplined approach to how ServiceChannel does business (Fortive Business Systems). They seem to have a mature career development resources in place and leadership, thus far, has been very encouraging and optimistic about ServiceChannel's future under Fortive's ownership. ServiceChannel is very employee friendly, with priorities on work-life balance which I have experienced myself as I've encountered different circumstances that have required me to focus on personal issues. Their flexible, "unlimited" PTO policy is truly flexible and I feel like I can take 3-4 weeks a year (not consecutively, but in up to 2-consecutive-week increments) without my leaders batting an eyelash. Since the onset of Covid-19 pandemic, ServiceChannel is almost entirely remote and there have been no indications of returning to a compulsory in-office work arrangement to date. This afford employees an advantage in the area of work life balance. Additionally, if you are married to a particular technology (Apple vs. Microsoft), they give you the choice of which tech to use for your personal machine and setup.
Cons
Communications within ServiceChannel, and even from Fortive, are not always timely or clear, leading to confusion amongst teams. As is typical in any acquisition environment, there are some morale challenges at present while people adapt to new processes and systems, some of which are more cumbersome and less user-friendly than pre-acquisition. ServiceChannel still operates as a "smaller" company, with flexibility to adapt to changing customer and industry needs. However, it is also moving toward profit-driven decision making. Of course, every business needs to be driven by profitability and I cannot fault ServiceChannel for being cognizant and intentional about that. However, some recent decisions appear to be driven solely by profit, with a palpable lack of consideration for customer impact and that is contributing to employee morale concerns. Additionally, when we made the switch to Fortive's benefit's program in January 2022, there was a noticeable increase in cost to employees and unfortunately, a decrease in ease of use, coverage, and frustration trying to use the new healthcare benefits.
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